based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough!
Great response and knowledgeable staff.
AMAZING service and extremely knowledgeable people. I was so amazed. Thank you so much for the help and very excited about my bike.
Great staff in both sales and service. Friendly and knowledgable.
Dear Sweet Pete's bike shop. First I would like to say thank you so much for the service and experienced i had with your online bike shop. You guys had the parts i was searching for and the price are very good. The shipping time was very fast, OMG i couldn't believed how fast it came to my door. Over all your service was excellent. I will be one of your loyal customer. Thank you again. Cheers
Great customer service
We always find what we're looking for, and the customer service is awesome.
Honestly this was just fantastic. The best part was not only how much was covered but actually doing it, doing it again, and trying again. The best example of hands on learning. Learn about your bike 101.
great service
Thank you for the very quick turnaround time! We were so glad to be able to get our bike fixed quickly, we really appreciate that because our family depends on the bike.
Quick responses to questions by email. Short time between order and shipment.
Did an online order. Order was prepared quickly and the associate was great in getting the order and making sure the helmet fit.
The online customer service rep made a huge difference. I had ordered a wrong item and instead of just cancelling the order, they found the correct item I was looking for, which I was unable to find online.
Special thanks to John Fornasier for an excellent customer service experience.
I haven’t received the products yet but so far I have been very pleased with the service.
There are a lot of options and ranges of price points. Staff is friendly and helpful
Great variety, great prices, great service.
The order process was easy and the shipping time quick considering the holidays and you have a good selection of bike parts
ordering was easy
Refused to price match sale item from trek or search trek website thoroughly to confirm that product was indeed on sale. Paid $124 for item that was on sale for $73.
Ordered bike online as only place I could find the model. All went smoothly, no issues
Great price !
Thank you!
Top quality product. Prompt shipping even during the busiest season.
Absolutely fantastic service! Thank you.
I ordered a cassette for myself mere days before Christmas, without any expectation that it would be arriving any time soon. I appreciated the phone call making sure it wasn't a Christmas present and preventing any possible disappointment. Thanks!
Always like shopping here. Great service work as well.
Everyone was very accommodating and helpful.
I like the staffs and their friendly behavior towards customers
Unfortunately I didn't get his name but the staff member (dark skinned, young (at least to me!)) who helped put a travel top tube bag that I had just purchased onto my gravel bike was exceptional - very helpful, spent the time to get it right (the bolts that came with the product were useless). It's staff like that that keep people coming back to certain bike stores. It was near the end of the day (around 5) on Friday December 27.
Great service, good price.
Your customer service was excellent. Good product knowledge and I appreciated the time taken to fully discuss options. Also excellent follow-up via email. My kudos to Brent.