based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price was good
Fast shipping
you had what i needed and the price was reasonable.
Thank you.
Great website, great store, great staff
All good!
I ordered a part online. I dropped by this weekend to grab it. Very friendly staff.
The friendly advice from staff
Amazing team. very helpful, responsive and friendly.
Shipping is insanely slow. It feels like everything is dropshipped if it's "in the warehouse". I don't understand why things are represented as being in stock if it takes 10+ days to ship.
Service - love the hassle free service, the pick-up and delivery of our bikes. Key aspect.
Great friendly assistance and advice from staff.
Nice people.
Great shop. Super kind and knowledgeable people.
Very friendly and knowledgeable.
Now that I've taken a bike mechanic course with Shawn, I know the high standards he sets for his service team! I love coming into the shop - always fun.
Amazing service and knowledge! A problem with my bike’s brakes finally got fixed after multiple attempts at a different store.
I really appreciate how considerate and accommodating the staff is and how they will take their time and explain different options with customers so they can make the best choices for themselves.
Max was very knowledgeable and a pleasure to work with
You have great products we can’t find in another store. Thanks!
The customer service is top notch.
I came back because of Mitch.
As usual, sweet Pete's is one of my top three bike shops in the city. You're always courteous. You don't oversell you have a good variety of products and your new showroom is absolutely stunning.
Staff knowledge
Excellent customer service and quality of the work
Selection and service
Sweet Pete's staff are friendly, knowledgeable & work hard to come up with good solutions.
Hello!
We have been to your shop twice in the past month. Both times we were helped by Brent, who is a bike ninja.
Here is why we really like your shop:
1. Expertise of staff. Brent was very knowledgeable and friendly.
2. Staff said hello and made eye contact when we popped in.
3. The items you offer are of high quality.
4. We purchased a water bottle cage, and Brent kindly attached that for us right away—much appreciated!
5. Your shop does not feel exclusionary and we felt welcome!
Thank you 😊
Excellent and friendly service!
The staff at Sweet Pete’s is very helpful and friendly. Their offer to pick up and drop off your bike for a tuneup has saved me so much hassle as one of my bikes is a tandem that would never fit in my car. I’ve received both bikes back now and they’re a pleasure to ride again.
Always helpful and informative.
Fast service and delivery!