based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really appreciate how considerate and accommodating the staff is and how they will take their time and explain different options with customers so they can make the best choices for themselves.
Max was very knowledgeable and a pleasure to work with
You have great products we can’t find in another store. Thanks!
The customer service is top notch.
I came back because of Mitch.
As usual, sweet Pete's is one of my top three bike shops in the city. You're always courteous. You don't oversell you have a good variety of products and your new showroom is absolutely stunning.
Staff knowledge
Excellent customer service and quality of the work
Selection and service
Sweet Pete's staff are friendly, knowledgeable & work hard to come up with good solutions.
Hello!
We have been to your shop twice in the past month. Both times we were helped by Brent, who is a bike ninja.
Here is why we really like your shop:
1. Expertise of staff. Brent was very knowledgeable and friendly.
2. Staff said hello and made eye contact when we popped in.
3. The items you offer are of high quality.
4. We purchased a water bottle cage, and Brent kindly attached that for us right away—much appreciated!
5. Your shop does not feel exclusionary and we felt welcome!
Thank you 😊
Excellent and friendly service!
The staff at Sweet Pete’s is very helpful and friendly. Their offer to pick up and drop off your bike for a tuneup has saved me so much hassle as one of my bikes is a tandem that would never fit in my car. I’ve received both bikes back now and they’re a pleasure to ride again.
Always helpful and informative.
Very informed, kind, helpful.
That 10 is easy because I already do it all the time. You guys have a great selection, fair prices, and fantastic service. I’m not monogamous when it comes to bike shops, but if I need a part I’ll always check you guys, C&L, Gears, and maybe MEC (though I still haven’t forgiven them for breaking the co-op and really only buy their bio degreaser because it’s the best bang-for-buck one I’ve found).
Great service! Chris was very helpful and nice to deal with. Unfortunately, it came down to the bike, and my son chose another option that was available at a different store. We will be back though!
Knowledgeable
Muy buen servicio, atentos y responsables
Awesome service!
Service was excellent. Not rushed to make a decision. Max and Marshal were both very helpful and patient.
The service to fix my flat tire was excellent. Quick, friendly and reasonably priced.
I received good help and advice from an attentive salesperson. The purchase was easy and I received very good customer service when I came to pick up my bike.
Great, friendly, knowledgeable staff.
Knowledgable and friendly sales staff, no pressure service, good communication. Really enjoyed all my conversations with several staff members.
Passionate service and decent supply of products given the supply chain issues
Friendly, knowledgeable staff!
Great service, chill crew and great prices!
The service is great. I really appreciate the spring pickup and dropoff service for tune ups. It really made a huge difference for me as a working mom to have that option since managing everything all at once makes it hard to plan for bike repairs.
Mechanics were honest about repairing my bike
Amazing service and knowledge! A problem with my bike’s brakes finally got fixed after multiple attempts at a different store.