based on 6782 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bikee Service was awesome
Too expensive compared to urbane! Not enough low end stuff.
Pickup was good! I got a friendly employee. On the phone placing the order I seemed to have gotten someone with next to no patience and would basically not check inventory or stock. Just deferred to saying check the website and if it’s not there then it must be out of stock. And that answer’s fine - it was just quite a persnickety matter of factly tone that was annoying. If sweet Pete’s wasn’t the only store that had the topeak iPhone 11 phone case I was looking for then I would have bought it somewhere else out of principal. Again the person who gave me the order on Wednesday @12 (tall guy) was very kind and great!
Derailler hangar was available.
Curbside pickup was prompt and friendly
Great online selection that was easy to navigate. I also like the service I have received in store so I decided to support you online.
Fast and convenient
It’s quite expensive.
Great customer service!
It was easy to find what I wanted and easier to check out! I received exactly what I bought!
The curb side pick up order was easy, quick and seamless! Got my part and now I’m ready to go. Thanks!
I had my bike in for a tune up. They did a great job on the bike (the bike rides much better now!) and a great job of the no contact drop off/pick up service.
Fantastic service. Beautiful helmet, fits perfectly and easily adjustable. Was delivered very quickly!
Ordered got picked and shipped very quickly
There is a good range of products, the staff have always been helpful and my recent order shipped quickly.
Fast & Friendly
Great service and my bike is happy. Lovely humans at this place. I will be returning for all my bike needs in the future!
Store was nice. Just far from my neighborhood.
I first found you guys down at the brickworks. Your staff were friendly and knowledgeable but most importantly not pushy. A year later or so, I had the cash and you have the parts I was looking for. No one else had the variety and options I found in your shop. To make everything better, you included a little happy birthday note to recognise my mention of it in my order notes.
Thanks so much! Will be visiting the brickworks location once i get this drivetrain installed... if its open ...(covid-19 got things a bit crazy)
Helpful advice - friendly - fast delivery (ordered bike for kid and got it in less than a week). Great value.
No complaints, just not a ten because another item I wanted to order online was not available to be shipped. Great besides that.
amazing service, reliable and quick.
The curbside setup was perfect and both items purchased were exactly what I was looking for.
Thank you all for everything!
cancelled my order, delayed refund, no compensation.
Bike was what I expected and pick up was quick and easy.
Friendly and helpful advice by email, good and sensible covid safe pick up system.
The service during the pandemic was great. Thank you!
After purchasing front and rear lights for my bike, I have since discovered that they're available online for 60% less than what I paid. I always prefer to support local bricks and mortar businesses but the pricing difference shouldn't be so significant. I'll think twice about it next time.
Excellent bike
Fast pickup time. Ordered online in the morning was ready for pickup in the afternoon same day
Service is always amazing even when there is an error or issue. I can ask about recommendations and get an honest answer.