based on 6902 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helfpul, friendly, knowledgeable, safe.
great
Generally helpful staff
Very very helpful customer service over email - generally very fast and friendly service any time I’ve been to Sweet Pete’s!
Staff are great
no
Very friendly and helpful
Lovely service. Quick, efficient, with reasonable pricing.
Top marks to the gentleman who fixed my bike, as he also took the time to demount my bike lock, put on the new bottle holder I purchased, and remount the bike lock. All for free. Thanks!
very friendly and easy pickup. the person also gave me some tips regarding the lock i purchased
Fast shipping. Good selection.
Thank you for the quick service!
Friendly service, fair prices, had what I needed in stock, in my neighbourhood
lots of variety, good customer service
Great selection and prices!
I made an online order on a wednesday, and my product was in my hands on friday the same week.
Helpful, friendly, fast, great people at all 3 locations and the stores are just nice to be in as well.
A+ all around.
Very quick reply to my email and a responsive reply to my questions. Given the world is dealing with COVID situation, many companies are not able to adapt. Sweet Pete's is a model of how a company should be run, especially during this time.
Service repairs were very fast and staff were pleasant to deal with. I appreciate the protocols to keep staff safe. Only issue is I didn't get an itemized receipt by email as promised.
I found the Evoc hip pack pro in gear hub for cheaper a day later for my dad should of ordered 2 from them and saved money
1. The people.
2. You are customer-focused.
3. You know your craft.
4. 'No flannel' - just the facts.
5. You stand behind your products and services.
6. If there's a problem, you solve it.
7. You do not make me feel as stupid as I am.
Need additional validation?
[Name removed, on behalf of Name removed & Joan Curran.]
Great service, friendly staff. Sweet Pete's is the best:
Great prices, real fast shipping.
A great Product Line and good service
Great Service, friendly and fast. Bike was great.
Great fast and friendly service and help from John Fornasier.
Great Advice
Patient Good Customer Service
Good Maintenance on the bikes
Thank you guys!
The service was great. The problem was diagnosed as a fork issue which was covered by a warranty. Drop-off and pick up at the store, even with Covid restrictions was quick and painless. The staff were really nice and knew what was up.
My only quibble was that I followed up to ask where things stood and was told someone would get back to me. That didn't happen for more than a week.
But as I say, that is simply a quibble and I completely get it that you are overwhelmed with work and repairs.
I would recommend Sweet Pete's again without question.
Very impressed with the fast response I recieved from John Fornasier to work out the details of my order. I was also impressed with the fast processing and shipping time. Excellent experience! Great selection and excellent service, Sweet Pete's will definitely be a go to source and recommendation for bike parts.
So far everything is good and fast shipping is great thx
Prompt & courteous response to email & phone.