based on 2304 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I would buy bikes here and get repairs. The price is a bit high, that's my only complaint.
Years of reliability, great relationship w customers and the best service anywhere. Have total trust in their advice.
Great service and super quick! Brought my bike in for a tune up on Saturday and was told it would be ready by Tuesday at the latest. Received a text before the end of Saturday that it was ready! Everyone was super friendly and knowledgeable. I always have a million questions and the team at Scheller’s will match me with a million well informed answers. I love having a bike shop so close to me instead of traveling across town where everyone else is located.
Initially quoted 10 days and & $250. Bike ready after 2 weeks with a total of $340. I felt I should've gotten a heads up before additional charges accrued.
The guys here are very helpful. They serviced our bikes in a timely manner.
The gentleman who helped us was great. He is knowledgeable about the product, professional, and friendly.
Friendly and knowledgeable staff
Great customer service! Adam was top-notch helping me buy my Trek Fuel Ex from St. Louis! Wish the store was closer!
Very knowledgeable and courteous service.
Great customer service- quick and helpful!!
You have a wide selection of necessary and useful bike related stuff. The staff is super helpful. Great experience
Very knowledgeable of products and extremely helpful
Thank you, Andy!
The customer service is outstanding. This was a service call to dismantle a weight machine. The gentlemen that came to my home to do this were very personable, professional and did an excellent job. When they came to re-assemble the machine they were very efficient and had everything back together is excellent time. This had to be done due to ground water in my basement. I purchased a treadmill from Schellers and this is the best treadmill I have ever had. The sales staff was excellent in explaining the features of the treadmill and having me try it in the store before purchase. I highly recommend Scheller's for any and all types of exercise equipment.
You guys really seem to understand what customer service is about, and that is rare these days. The service technician (Dave) is a terrific asset. He is extremely knowledgeable and personable.
We appreciate the great customer service provided by the Okolona team. We have purchased 3 bicycles for our grandkids and have been happy with all 3 purchases and the services provided.
Laurie D
Dave was outstanding!! He went above and beyond to help us!!
Quality products with helpful and friendly staff
Great products! Great service!
My bicycle was serviced and now it is ready for riding. Quick turn around and at a reasonable price.
Very helpful sales rep. Let me test ride multiple bikes to make sure I found the best fit for me.
Professional, competent, friendly.
Very easy to speak with a knowledgeable person about any bike-related issue.
Services are done quickly
Fast, friendly service and very thorough with high-quality
They were very helpful with answering all my questions and getting my bike tuned up.
Jon was extremely helpful in selecting a perfect bike for me. It has been a long time since I’ve been to Scheller, but when I needed a bike, that’s the first place I went. Because they have quality products and terrific service, It was the last place I needed to go.
The folks at the Preston street store are wonderful to work with. They treat us with respect, take the time to explain what needs to be done and why, are on target with their estimates of time and costs, and are bicycle enthusiasts like we are. We enjoy doing business here.
They have nice equipment. The staff was helpful. They worked with me to find the best exercise equipment that was right for me. Thank you.
SO helpful and informative.
Service request was handled promptly