based on 2093 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and expertise!
I appreciate that Schellers has employees who take an interest in my riding and help me find the equipment I need to do my thing.
The sales associates were very knowledgeable and patient with my questions regarding the equipment I was purchasing. They didn't try to upsale me. Understood what I was looking for and helped to check all the boxes.
Got a great deal on the Waterrower I'd been wanting for years. Fast, friendly service.
In the past 4 weeks I've had discussions with about 20 or more chat-bots/AI generated intelligence that's supposed to comprehend every nuanced situation & create a solution or otherwise take care of a specific need. If you have a yes or no question, that might work, but in my case, it was more complicated. In 3-5 minutes, was able to talk with an actual human & after explanation was told that additional, more informed assistance was needed. I waited @ 30 minutes, & another human called me back & was then able to schedule a home visit. My 200 ft driveway was like every other driveway (nothing but snow & ice), but the visit was made & in less than an hour the problem was resolved. It wasn't cheap, but worth their efforts. I bought a 2nd machine (an elliptical) & have never been disappointed. It's like dealing with your best friend. Patrick Sumner
Josh and Jason answered all of our many questions about rowing machines . This resulted in us purchasing one after visiting other stores and online research. Great service and quality products.
Great service!
Evan communicated well, was happy to teach me some things about my bike. He and the others kept me posted about the status of the repairs. Bike is working great.
Excellent knowledge of equipment and customer service. Always.
Second purchase at Scheller’s and their people are so pleasant and helpful. I have a Grand Tourismo and now a recumbent exercise bike for the winter months. They are there to help with answers to my questions.
GREAT GROUP TO WORK WITH. VERY KNOWLEDGEABLE AND GREAT JOB OF EXPLAINING ANY QUESTIONS. HIGHY RECOMEND
Always very helpful!
You guys did a fantastic job dissembling and boxing our bikes up for our upcoming international move!
The staff is knowledgeable, helpful, and friendly.
Great service on my bicycle and looking for a bike rack/carrier for our motorhome through them.
Very friendly & helpful staff. Bike was serviced, looks great & done super quickly.
Staff is knowledgeable, efficient and courteous.
Scheller's did the repairs promptly and efficiently. Thanks.
I heard it was a good place to go to get a piece of fitness equipment. I went in pretty much decided on a certain stationary bike like one I used in physical therapy a while back. I really didn’t want to spend that much, so the young man, Marcus, suggested I look at the one next to it. I am so glad he did. I liked it much better than the one I thought I wanted! It was a plus that I was able to try them both.They are supposed to deliver it put together soon. I am excited!!
Quality
Me gusta mucho la bicicleta
Excellent service.
Friendly and knowledgeable. Easily set up delivery and quick transaction.
Excellent service, Quality merchandise and knowledgeable staff.
Add more stock for mid to high end bikes
Great shop with a friendly and attentive staff. I make it a point to drop by when in the area and recommend them for all things fitness.
It was a wonderful experience!
Great customer service!
Great service. The team is really great to work with.
Great fast and thorough service , Andy helped me get my bike back in truck with all this snow we have on the ground