based on 2438 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I scheduled a fitting and I was told it would be free. At the end of the appointment I was charged $90. It was a useful and valuable appointment, Andy was very knowledgeable. It was very frustrating to be told the service was free and given no updates during the process about the price increasing and then charged $90. I asked about the difference and was just told that it took a little longer than he expected.
I want to do the work he recommended. I would be fine with a credit off of that work. I think it was about $300 of work to the stem and the saddle.
Dave is outstanding!! He is such an asset to your company! He always goes above and beyond to help.
Friendly and knowledgeable staff.
We walked in and they were able to fix our son's bike within a few minutes. We were really grateful for the quick fix.
Prompt response. Great follow up. Good price.
Gave nice advice on changing a rear tire (take a pic first, check for debris in the tire, etc.). I felt it was genuine and trying to be helpful and make my task easier.
Always great customer service. I feel like they truly want my business.
Friendly and helpful sales people plus selection of quality products.
As they say, fast friendly service!
Friendly bike mechanics who are happy to answer questions. They treated me honestly and charged a fair price.
Service was fantastic.
It was explained clearly to my wife and I on what we were getting and what best fit our needs
Employees are friendly and knowledgeable.
Excellent and honest service. A true fried to bikers
Kyle was very helpful! He answer all of our many questions, shared more info we didnt knownto ask about and helped us with our first ebike purchase. Excited to have found this.location and excited to use them for future needs.
Always pleasant and nice and always helpful. Great staff, great products…
It was a waaaay better experience this time. Thank you so much for being good to me. I love you ❤️
Service repair is great. David is a very nice guy.
Fair price and great service. My bike rides much better after receiving the annual maintenance package. The technician who performed the service explained what he did and why he did it. I highly recommend Schellers.
Wide variety of difficult to find products. diligence of staff in locating products, and follow up calls.
This staff friendly knowledgeable and helpful
The staff is very helpful and knowledgeable whenever I come into the store for any sort of help.
Quality, expertise and friendly staff.
Your staff is so friendly and knowledgeable. If I come in for something very small or something larger, they treat me just the same. Always know I will get kind and courteous help.
Absolutely loved the customer service and the communication between shops to get our bike to us quickly rather than make us wait until another day when we live out of town.
A very professional and attentive staff. The technicians appeared competent and we will feel comfortable coming to them with maintenance and repair needs.
Staff is always helpful and pricing is fair..
Wide variety of products.
Quality bikes and great customer service all around.
Thorough, responsive, professional!
I think your sales staff is very knowledgeable and not pushy at all. Everyone there is laid-back and friendly. I am also incredibly impressed by Scheller’s commitment to free maintenance for all bikes purchased at your location.
Personnel are friendly and knowledgeable