Customer Testimonials
Friendly staff that are service oriented!
Friendly staff. Quality work.
Friendly, helpful staff. Great equipment.
Friendly staff, great service.
Service is friendly, patient, and genuinely helpful. They'll go above and beyond to find what you're looking for and answer any questions without judgement.
Good selection of generally popular bikes and sizes. The product lines are tops. The store is a very friendly presentation. Staff is very friendly and don't push sales Just the right amount. As in any bike store, accessories are very expensive but that's the profit margin. I understand.
My experience at the bella vista location was phenomenal. My issue was clearly listened to and was also resolved with no major replacement parts needed (others had suggested needing cassette and chain). this is now my shop of choice.
Service was great. I had taken my bike to a different shop to get the derailer adjusted and it still didn’t shift properly. Ezra got it dialed in quickly and took it for a test ride to validate.
Great sales manager also. Traci was knowledgeable and helpful in finding a bike for my wife. Will certainly be back.
Extremely helpful and knowledgeable staff. We were first time bikers and the team was very patient and intentional about getting us in the right bike for the right price.
Super friendly, knowledgeable and helpful
Tracy was instrumental in finding a bike rack and ramp that I needed for an unusual heavy bike. The staff put it on my vehicle and explained all the features . I’m very happy with the purchase and the friendly service !
The variety of quality bicycles for both children and adults can't be beat. The help we received in choosing a bicycle for my eleven-year-old granddaughter was great. Miles went out of his way to make sure we all left happy with the new bike.
We rented bikes and it was so easy and fun to take them out for a few hours!
Everyone I spoke to was friendly and knowledgeable. They made it a point to educate me about my bike so that I can be a better informed cyclist. I will say that the notification system didn't work and I wasn't aware my bike was ready until I called in.
Since I have 3 Trek roadbikes and 1 Trek mountain bike, I tend to buy Trek accessories for my bikes. The staff are always eager to assist me with my needs.
Service was great and love the building in Siloam!
Great products and great friendly service.
The service was fast and efficient and reasonably priced
VERY knowledgeable staff. And their estimates of service & repair costs and time are spot-on.
Courteous, efficient, referred to fellow staff when unsure of correct product. Had product in stock.
They are fantastic at upkeep for my bike, they have all the accessories I’ve needed. A friend and I rented a trek from them yesterday and had a great time at turkey.
The service work was perfect and on time as promised. And thanks for all the answers for questions on the local riding
They installed new Tires and wheels on my wife’s road bike and also major tune up! They did a fantastic job! Pleasure to deal with! Great communication throughout! Would highly recommend!
Thank you
JD Joyce
We were in the market for new eMTBs, and the assistance we got at Phat Tire made our decision so much easier!
insane service, help and support our sales person was just amazing at making sure we got value. 5 stars! So nice to be treated so well, great shop, great team.
Great service and excellent selection of bikes and related gear.
Excellent bike hire services, friendly team
Fast, friendly service - on my first visit this week Grayson helped me with selecting best option for tire replacement and was able to do the swap immediately. Job was done right the first time and I’ve had no issues on rides this week. On second visit Max was helpful going through various options for pocket pump as well as some storage hooks.
I also really like the vibe in the shop and the open work area. It’s nice to pass the time talking bikes with others.
Been to Bentonville 3x now from IL. Each time have always been grewted with great customer service!
Outstanding customer service. Would recommend to anyone!!