Customer Testimonials
Great service. Everyone who helped me get my tire repaired was excellent and friendly.
Very friendly and helpful. Well stocked in things you may need.
The staff in the store were knowledgable and helpful!
I had a good experience when visiting and purchasing the things I needed.
We have purchased 4 bikes and lots of accessories from Phat Tire over the years. On Saturday I took my 6 year olds Trek in because it wasn't shifting into 1st gear. I've had other bikes worked on and know there is always a demand for the mechanics. The guy at the store (sorry, I don't know his name, the only one working on Wednesday, September 4th at 5:30 p.m.) fixed it on the spot and was extremely professional and patient with my kids endless questions. Another great experience.
Tracy did a wonderful job helping me look at road bikes and the whole process was very educational. I appreciate the time she took with me. She deserves a raise!
Great customer service, staff was super friendly and knowledgeable, helped me pick out a helmet and accessories for my new bike. Bike was set up perfectly and rides great. I would recommend to anybody looking to purchase a new bike or accessories.
They do a great job, exactly what is needed and within the estimated time. They were helpful in answering questions and had some good tips, no upsell attempt. Well done
Awesome service and killer products. Got my bike done same day for service
Very helpful & prices are very reasonable!!
Good selection and great service.š
I ordered a bike direct from Trek that arrived damaged. David called me and laid out the options and timeframe we were looking at to get it fixed and out the door. He was awesome. A couple of hours later, David called me again and had found a comprable Trek bike in stock in the store that he could sell me for the same price and was able to get me on the road the same day. Then David took the lead on getting the damaged bike returned to Trek. I got the email from Trek later that day confirming the return was started. Great experience! David was great!
Always a friendly atmosphere.
I Had a sudden casing bulge in my tire, and the team dropped what they were doing and got Me taken care of and back on the trails outstanding service!!! Would 10/10 recommend
Beautiful shop as well I must add!
Spoke repair was done quickly. Rode 58 mi today with no issue.
Knowledgeable and friendly staff, fair prices and quick service
Fast, friendly service. Highly recommend for your bicycling needs and repairs.
Excellent customer service!.
Very accommodating and friendly staff
The product works well for me and it was reassuring when the sales clerk told me if I had any problems to give them a call. He explained the product quite well.
Speedy service and communication and updates. Thanks
The tech, Chris, was very friendly and thorough in repairing my bike. Will definitely go back.
friendly staff
The guy that just moved here from Florida who worked on my bike was absolutely amazing. He even cleaned my bike so well after he fixed it. He was super helpful and attentive to all my questions. . I felt SO bad for him because he was āoff workā. He had come in an hour early and all these people were there (including me) because the coffee shop hours are earlier. he gave of his off time To help all with such a cheerful attitude. Love this location!
I really like parking at Phat Tire Bella Vista as it is right near the trailhead for Tunnel Vision. I use their bike wash after each ride, and they have provided super fast repairs for me multiple tines to get me back on the trail!
Very helpful and friendly
On vacation in NWA and blew a back wheel and tire. They were able to get my wheel back up and running by the end of the day and got a rental while waiting, so trip was saved. Great service. Highly recommend.
I have had a lot of problems with the brake system on my bike and took it to Phat Tire as a last resort. They tested it first and then replaced the rotor and brake pads.
It may not be a long term fix but they certainly took the time to look into the issues. Moreso than the other bike shops.
Highly recommended.
Friendly staff with terrific service!
Knowledgeable and quick maintenance on my bike that had been sitting in the garage for too long.
Always friendly and well stocked. I bought both of my grandchildrenās bikes from Phat Tire in Tulsa and LOTS of accessories š. They even let me try out one of their e-bikes. Iām still thinking. About getting one.
Great, fast customer service.