Customer Testimonials
Friendly service and knowledgeable,.
Great customer service, quality work and accurate estimates and quotes.
⭐⭐⭐⭐⭐
Morgan and Collin were super friendly and incredibly helpful from the moment I walked in. That’s exactly how it should feel when you walk into a bike shop — welcoming, knowledgeable, and genuinely excited to help you, not just sell you something. They took the time to answer questions, explain things clearly, and made the whole experience easy and enjoyable. You can tell they truly care about their customers and the biking community. I’ll definitely be back and would highly recommend this shop to anyone looking for great service and great people.
Helpful and non Judgmental
Excellent bicycles good service
Service department is friendly, professional, knowledgeable and helpful.
Thorough and professional they did everything possible to get me the best deal on all the parts. My bike is like a new one. Can’t wait to start riding again when it warms up a little.
Always get good quality service from these guys. Would recommend them to anyone.
The staff is super friendly, they have a decent stock of incidentals, and the location on Harvard Ave is super convenient for those of us in Midtown.
I don't buy much, but the staff members are very helpful and friendly.
On January 19th, I needed help with a "one off" on my brand new bike (from Colorado). Perry was a 10 out of 10 helpful! The world needs more Perry's!!!
Seth Jacobs is one of a few handful of tech's I trust in NWA. His work is thorough and timely.
Thanks Seth!
⭐⭐⭐⭐⭐
Had a wheel laced up at Phat Tire Bike Shop on Harvard, and Jono was incredible. His knowledge, attention to detail, and genuine care really stood out. The wheel came out perfect and the turnaround was fast. This is top-tier workmanship and customer service. Huge thanks to Jono and the whole team — I wouldn’t go anywhere else. Highly recommend!
Customer service is second to none. Friendly staff good s3l3ction of bikes and accessories.
The sales guys were very friendly and helpful. They were very knowledgeable and explained all questions to help make my choice very easy.
The staff at this location is always super friendly and ready to help. Definitely will be going here often for any bike maintenance needs.
Friendly service and knowledgeable staff
Repairs done in half the time that was estimated.
Super friendly and helpful staff.
Ya’ll done good and always do
Pleasant, knowledgeable, and industrious.
Keep up the good work!
The crew at Phat Tire Bentonville are always nice and incredibly helpful. They have amazing knowledge and their service department is by far the best in NWA.
Same day service, extremely friendly staff & reasonable pricing.
Best bike store in OKC!
Great deals with mechanics who you can trust to give the right advise on parts and wear.
Quality of the ptoducts and sales associate knowledge.
I was very pleased with the service. Thanks for cleaning the bike, along with the new tires
The guys at the shop are fantastic and understand customer service.
Amazing staff and service!
Very friendly and informative. Takes the time to discuss what type of riding you do and what can help your ride. Does an excellent job on the annual maintenance of my bike. Highly recommend.