Customer Testimonials
Excellent customer service
Salesman new his products, very friendly.
Selection of products and the bike shop employees are friendly and helpful. One helped my wife and I plan a gravel ride up to pea ridge for a short excursion of gravel grinding.
David has excellent customer service! Asked what I needed, grabbed two options explained the each product composition. We chatted about what style of bike we like to ride. Transaction done! In and out!
Great service. Low pressure sales approach. Helped us find the right bikes for our sons.
Great bikes, great staff.
These folks are always helpful!
Customer service
Love this location and its close proximity to the trails! Seth always takes care of us and we appreciate him and his team's service always!!
Best customer service around led by Kevin Kopack
Phat Tire has the best customer service management team in the entire world!
Excellent communication from start to finish!
They did an excellent job with the repair of my bike.
They replaced the brake pads, greased the chain, tested it, and cleaned everything.
They have the very best service tech that I have ever had the pleasure of working with to resolve issues. He is quick, thorough, and very knowledgeable. All work was done efficiently, completely, and in an organized manner. He had all the parts needed in stock to fix my bike. 5 stars all the way!
Was looking for an odd size of tire for my daughter’s road bike. They took the time to research and find a vendor with the right one from a trusted brand.
Always friendly & able to answer my questions.
Great products, knowledgeable staff, and fair prices. Great network of stores.
I didn’t realize that I arrived right at closing time but he stayed for my tires purchase and even installed one to be sure of the fit. Wow, who provides service like that!! So helpful.
Friendly and helpful service.
Thanks, Phat Tire. You cleaned and shipped my father's bike to me in Washington, DC. The process could not have been more simple. The bike arrived in great shape and I'm preparing to hang it on the wall this week. I really appreciated the support.
Austin and Dane were so lovely and professional. I bought my E-bike in for servicing and to have a part replaced. They were done on the same day and even shined my bike up. The prices were reasonable and the location was easy to find.
I will be taking my bike there for any services I need.
Great service and quick turnaround!
The salesman was super helpful and he researched what I needed and ordered the item. It was quite busy that day as it was Bike Fest Saturday but he took the time to help me and I appreciated it.
Got my ordered item quickly.
Tracy was so helpful and transparent with pricing. I'm grateful for the time she took to make sure my bike was a perfect fit.
Went in for a semi tune up on my bike, it wasn’t shifting properly. Ezra promptly took care of it! I thought I would need to leave it and come back later but he jumped in and had done very quickly. The service was awesome. After reading all the great reviews about these great people I knew this was the place to go. Would highly recommend for all your bike needs. Thank you for getting me on the road, it shifts perfectly now!!
Sincerely,
Mike
Amazing costumer service!!!
The friendly and helpful service from the staff
Always Always Always friendly and knowledgeable. Best bike shop in Edmond hands down.
I am visiting from Scottsdale and so I wanted to check out all of the Bentonville bike shops. Phat Tire is by far the friendliest, best stocked and most professional store in town. There is no attitude, only a desire to be sure you have the best riding experience possible. You are in good hands at Phat Tire.
Your new store on Harvard is a nice setup. Did not look like quite as much inventory as the downtown location, but understandable given the economics. Staff is super friendly as always. No complaints. Will be my go to place when I need service or assistance.
I was greeted my Ben as soon as I walked thru the door. He was with another customer so he asked Thomas to help me with some questions and possible bike repairs and tune up for both Trex bikes. Thomas tuned up my purple Trex and switched a few thing along with educating me to the use of my newer bike which I had purchased from your store in Rogers. My older Trex which I call Greenie was left in good had and was to have repairs done. I returned the next day and The gentlemen name who checked me out as I paid for the service was very friendly also. I live in Neosho, MO and travel a lot with my bikes. This Store is my favorite bike shop.
Love my new cycling shoes and Steve was aamazing at helping me get the best price and fit!
well done