Customer Testimonials
They know what they are doing and very professional, they knew I had a ride planned and got my bike back in shape ahead of schedule. They even called another location to see if they could work me in for a repair
Fast, friendly,knowledgable service.
Very welcoming as soon as I walked in the door at BA location. They walked me thru different setups, explained each to me, sized me for a bike, let me test ride and in the end I went home with a Trek. They got hooked up with safety gear and tools and offered advice plus shared their stories! I’ll always use this location for all my bike needs because of this interaction.
Service was A+
Alex put new cassette and chain on my trek bike
While some of the instore accessories inventory is limited, the techs are more than helpful at discussing my needs, recommending a solution, and ordering anything you can think of. I really appreciate the assistance, it has kept me from making more than a few mistakes.
People who work there. Service is really outstanding.
Quality of the products.
An easy exchange from the Springdale location to the Fayetteville location. Springdale employee recommended the xt chain versus the deore, but I didn’t want to spend $15 more over the deore. Bought the deore chain but then did some a research and changed my mind before I opened the chain, returned it Fayetteville and bought the xt chain (I was in Fayetteville and it was easier for me to do that than Springdale). No issues and I will now probably buy the parts that the employees suggest for me :-)
Friendly and knowledgeable people there. Reliable service we are very satisfied with the service we have gotten there. Highly recommend
Shop was friendly, communication excellent, service was fast, and fairly priced.
fast, competent
The people. Adam and the folks in the shop that I work with care and are nice to work with. Client experience is key in this game, and this shop is beating the competition. We only go to mojo now for bike bling. You do however need a popsicle hotline. If you are interested in learning more about this epic CX idea for the shop, call me: Phone number removed Name removed - Ozshredders insta
Very good!
Bradley was competent and friendly
Friendly staff and always available to answer a few questions!
The team there at Phat Tire are kind personable friendly and competent!!
I Love the family atmosphere and friendly and knowledgeable staff.
Service and friendliness top rated.
My old FX7.2 was never comfortable to ride, putting too much pressure on my hands so that they were numb, and it was hard to mount. So I thought I needed to get a new step through bike. But rather than trying to sell me a new bike, Perry suggested that we see if my bike could be modified maybe by raising the handle bar. That wasn’t an option after looking at the handlebar. After he watched me ride, we concluded that the frame size was to small. Then we adjusted the configurations on the new Verve step through and it was so comfortable. The range of movement on the handle bar was impressive. I like that he tried to fix the old bike before looking to sell a new bike.
It was fantastic to have been offered and served a beer before I reached the checkout!
fast repairs and good explanation for services they were providing
Phat Tire in Bella Vista is da bomb.
Brought my flat tire in and they were very friendly and helpful and I walked away 10 minutes later with a tire as good as new and the cost was nominal. The folks there were very friendly. I will be back!
Super friendly and knowledgeable about all the things in there.
Super friendly helpful staff - gave some great trail reccomendations and my wife had a great time on her ebike rental. Even after a literal tornado they were at work on time so we could return our bike and head back to Colorado. Great shop too; fun to hang out and have a beer after a ride.
Great to bring friends and family to rent e-bikes next to
Fast friendly repair service!!
Great service and the techs were friendly
marcus was great help.
I am a longtime customer of Phat Tire. You are my go to for all my bicycle needs. Always great service!
Great customer service. Fixed my flat tire on my bike really quick. Thanks!!!