Customer Testimonials
Jimmy does a great job of taking care of the customer. I never feel as if he is trying to "sell me stuff', but tries to find out what we need and what would work best. Feel like I can trust him.
Kind and helpful!
Your customer service is second to none.
Prompt service!!
The staff at Jax YL is awesome. They were professional and informative each time I stopped by to ask questions or needed help with something, especially as i start my cycling journey. I never felt rushed and the team was always very helpful . I will not hesitate to bring my bike here for service again.
Eric was very helpful in making the repairs to my bike. He was very friendly and informative and did a great job of "underpromising but overperforming." I will refer him and Jax Bicycle Center to anyone who wants such service in the bicycle field.
services are awesome, so far to date, everyone been really nice , caring , professional
Professional sales & services. My go to bike shop for all my needs for many years.
Great people, great service, excited to take another bike there.
Absolutely great service which is done in a very timely manner.
I don't remember his name, but hes Swedish with a beard, he has helped me a lot very helpful professional and takes pride in. Has work it makes it very pleasant to do business with. There Another gentleman in the urban office named Is don. He is very professional.
Great customer service and friendly employees. I’ll be back to get my other bikes serviced in the future.
Great customer service!
Quality products with friendly service............
The guys that were helping me were down to earth and genuine people. I felt like they were really trying to help me not just make a sale. Everyone in the shop took part in making it the best possible experience.
They are committed to helping you and keeping your business.
Joe, Adam and Nick, thank you...
Great personalized service! Your employee was personable and very knowledgeable. With his professional help, I feel confident that I selected the helmet that was best for me.
Jose is the man! Thank you for taking care such great care of Neo AKA Gravel Bae (Cervelo Aspero). Happy to recommend other cyclists to the shop! See yall again soon!
It’s personal. I just purchased my second bike from the Claremont store. Very helpful staff!
Every person I interacted with in the shop was very pleasant. They went above and beyond in the service area, and when asking questions about various products, I was given honest and sincere answers. I would rather purchase items in store rather than risking a purchase on Amazon!
Jax customer service is very good. Always willing to help and provide advice. Prompt service.
Everyone is so helpful and willing to take the time to explain the services that will be provided and recommended only what was needed for my son’s cle(he at the repairs area)
Great products and the staff is great!
Professional and knowledgeable. Able to answer all questions
Friendly accommodating sales staff. Really went the extra mile to ensure fit and satisfaction.
They did what they said they would do.
Jax had a good variety of everything I needed….they did not have to order and I picked up my bike etc next day. Although, their bike helmets could have more variety.
Service was friendly and upbeat.
Great customer service!!
Attentive, friendly and very professional!!
The staff, especially Sherrie…very good customer service!
This is the second Trek I’ve purchased from this location.
Joe was great. Fixed the issue I brought my bike in for and pointed out other issues which he fixed. Thanks!