Customer Testimonials
Great selection. Friendly - knowledgeable staff.
I had taken my bike to another shop. They couldn’t find anything wrong, although it was not shifting correctly. I was told to go to Jax, ask for Derek. I did. He analyzed the problem with my bike, fixed it in one day. I am very happy!!
Kind, informative staff
I love that we can just walk our broken bikes in and have a service provider take a look at them on the spot. So far, because they know what they are doing and have the tools and parts right there, the fixes were taken care of almost on the spot or in a relatively short amount of time. The service providers are always so professional and never judgemental.
Just came in for a quick repair, but very pressed & appreciative of the knowledge & advice I received.
Great turnaround on the service of my wheels this week.
The staff was very helpful and they provided me with the parts that I needed to repair my bike.
People are great
Very helpful and knowledgeable staff
Great customer service and knowledge. Sheri was very helpful.
Tommy was extremely knowledgeable and explained all the issues with my bike. This allowed me to make the best decision.
Ease of purchase, selection, product knowledge
Hey, brought bikes in for service and service department and Austin were super helpful in getting them fixed and back running. Great turn around and bikes are running great.
Jax has a large selection of bikes and other accessories. Service has also been great whenever I have needed service on my bike.
Ya'll are close, and give good service. And I have that plan where i can bring my bike in for free tire repairs. I also like the 30 day returns
Great service!
The level of help and information provided by staff. Proffesionalism. Knowledge. Willingness to provide assistance.
Jimmy, the store manager, is ALWAYS super helpful and courteous. He has taken care of my needs in a quick and timely matter and is the reason I keep coming back to this store for sales or service.
friendly and very helpful staff - both store and repair shop. Highly recommonded.
Very knowledgeable staff!
Selection and pricing.
I was greeted and treated with kindness and enthusiasm. The store is stocked - top to bottom - with quality bikes and the shop in back still has the classic character that speaks to the love of the bicycle that it has for over half a century.
Lee is a super great employee. Very helpful
Mechanic service by Dani A is top notch. Customer service by Jason is the best!
Friendly, personable, and flexible
You were prompt, personable, and did a great job servicing my bike.
I love going to my Jax store in Fullerton! Associates are very friendly, happy to help and listen to the customer. They always resolve any issues I may be experiencing with my Trek! I refer people to Jax all the time for their bicycle needs.
I believe it is a direct reflection on the training these team members are given to represent this company and I appreciate their consistent follow through.
One satisfied customer!
Carol
Very helpful service. Didn't have part I was looking for but called over to Long Beach to see if they had it.
The handle grip selection was wide enough to get exactly what you want without being too wide where you can't decide.
The tune-up service was also super quick and easy to communicate with the service team (Thomas is who I worked with) and they turned the bike around in no time at all.
Good inventory of bicycles and related products. Informative and friendly service.
Great service to fix my flat tire