Customer Testimonials
Courteous and friendly sales personnel, and quality products.
Eagerness to serve...
Friendly and helpful staffs!
They really take care of you. There's no worry about whether they will follow through on what they sold you or promised you.
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I had bought a bike a couple years ago when I move to California and I was servicing it at another place to travel 2021 to October 22 in Florida brought the bike. I have moved back to California and I was looking for more of a local bike shop they were great reviews so I took a chance Jax and I’m very picky Steve was the most amazing amazing customer service I had ever received in such a long time keep on the shopper friendly and I know you guys miss her and they are reasonable explain everything in detail I have my bike now and it rides like it’s brand new and I have a fuse this but it seems so brand new Talquin dub everything they did was phenomenal I would definitely continue to be using me for my other bike I would go here in a heartbeat!!!
Excellent Customer Service..... Nuff Said Mic Drop
Excellent choice of accessories and Michael was extremely knowledgeable, very helpful and friendly.
Jax has been taking care of my 25 year old recumbent bike for the last 2 years, making it ride like new! Thomas has been my go to guy to bring back my joy of riding after not being able to due to broken ribs.
Great sales guys. Very helpful.
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Nice people, very informative
Don helped me out. I needed to do a service on my bike before I sold it. It looked brand new when I picked it up this weekend, I was amazed. He was so helpful.
David the store manager was awesome and Don Bowley the service manager paid high attention to detail and was amazing
They were very professional
Good quality products and fair prices.
Many locations to choose from
The service was great. I had a flat in the rain and they helped turn my day around.
Prompt, friendly and fast capable service.
The service department did a great job explaining what needed to be done, and what the cost would be. The turnaround time was excellent.
I’ve been doing business with JAX bicycle shop in Long Beach for several years. I recently moved to Mission Viejo so will be doing business here now.
Staff is always very friendly and quick to assist.
I learned something from your employee about inner tubes. Thanks for the info
Excellent customer service and communication with the customer and lightning fast work. You also have a great selection of bikes and knowledgeable employees make this my go to place for all my bicycle related needs. This is especially true with the Claremont location and the entire staff.
Easy to work with.
Paul was awesome and extremely helpful!
Variety, quality convenience, customer service!
Would like to see more brands represented.
Derek was so incredibly kind and helpful when fixing my bike, I thought my bike was done for but Derek fixed it up in only a couple of hours!
Service was quick, friendly, on point, and reasonably priced.
Pleasant and helpful, plus Jax had exactly what I needed!
Everyone goes out their way to explain the services being done on the bike. The entire staff is also super kind and will take the time to answer all questions you have.