Customer Testimonials
You guys matched with the Trek website. You offered financing. Everyone there seemed super stoked to help me get my bike and get situated with everything I needed for my bike. I’ve already talked up anyone that will listen about this place.
Jeff sold me the bike. Never gonna forget that guy.
Thank you for the experience, product, and memories.
11/10. Will buy again.
You once sponsored our CSULB HPV project for $100. We have gone there since 1994. We bought 2 $1000 bicycles from you in 2001. You always have excellent service there, friendly, knowledgeable, and professional.
You had what i needed,
At a great price,
Great delivery cost
The bike is the best
Your people when I was in there where helpful considerate and enjoyable. Helpful accommodating. Although one guy was worried about his lunch and I was passed off to a newbie. Thank the olds guys that are working there that got the job completed. Yep bought the bike.
Quick and knowledgeable service.
Excellent and quick service.
Quick responsiveness to solve my problem.
Service center with Don and Jacob, and others were very helpful in identifying the best approach for what I thought the bike needed. And it turned out that the work done was the right approach and the results once I got back on the bike exceeded the expectations of what I thought would happen. So I am very happy with the work done. I was very satisfied with the cost of these repairs and never felt I was being sold something that wouldn't make a difference in performance.
Customer service is great and you can find so much here.
Staff is great
Friendly courteous service from knowledgeable people.
The guys here are very helpful and know their stuff. Highly recommend Jax for all you bike needs.
Great service
Always very pleased with the service and knowledge your team have on bikes. Repair went great, thanks very much!
Staff was very professional and friendly. Can't ask for more than that.
Customer service and sales people are great!
Friendly staff, clear explanations of options.
Every time I need any service I always get the best. I am very happy with Jax and will always bring both my bike and my wife’s bike in for any issue.
The explanation of the bicycle was sufficient👍
Service was excellent, friendly and professional. Nate at the front desk and Don maintaining my bike. Don made my bike like new and did a tad more than expected. Great service!
Nick is amazing. I am so impressed with his customer service skills, and warm demeanor. He was patient with me, did not pressure me into any services I did not need. I never felt rushed or like I was not important because I did not have a fancy bike. He also remembered me when I returned to pick up the bike after it was serviced. This is what is important- that a customer feels valued and heard. Thank you Nick!
I l love all the employees at Jacks because they are some friendly and courteous. Secondly I believe they know their stuff . I’ve been with Jacks for over 15 years !
Great service and selection of bikes and accessories
I needed a replacement pivot bold & nut for my Slash. They found one at another store & had to special order the other. They were extremely helpful find the part & following up... all for a $20 sale. I really appreciated. I'm definitely a fan of Jax!
Great customer service!
Bike rides like new. 🚴🤝
Great Service
Selection and service
Tom’s warm greeting and great customer service. Great to see you!!!