Customer Testimonials
Consistently outstanding customer service and excellent variety of bikes and associated equipment.
Speed of repair
Phenomena service and friendly crew.
Staff, options
The staff is awesome in every way!
The staff at Jax are cleary passionate about what they do. They diagnosed my issue quickly and provided a reasonably priced repair. Everyone was nice and easy to work with.
They provided the service I needed on my bike at a very reasonable price. And got the job done within a couple hours. These guys are awesome.
Super knowledgeable and friendly
Service Manager at the Irvine store was exceptional!
great service, Jason is always willing to go the extra mile!!!
Staff was friendly & helpful. Paul Castellanos was great.
Very friendly and knowledgeable
Repairs are done when promised.
I appreciate the honest, yet frugality of the repair services. I have been a long time customer because I trust what they tell me.
Outstanding customer service. All the parts I needed to get my bike in working order was available and the JAX team did the work while I waited. I rode out happy. Thanks. Matt N.
The staff was knowledgeable, helpful, and friendly. They answered all of my questions and gave me helpful additional information as well.
The whole team is great!
Knowledgeable and helpful.
I feel like the pricing is fair and I love all the employees that work there. It definitely has family environment vibe and they seem to really care about all their customers. They are knowledgeable and professional.
Courteous. Expedient. Good workmanship.
Great bike selection and great sales person. I would recommend Jax to anyone looking for a new bike.
Manny was very helpful in helping us pick out a helmet.
Very friendly and the price cheaper then other place , is done the good job , I love that place .
I took my son’s Santa Cruz mountain bike for a major service and dropper post repair. While it took some time to get the new dropper post delivered, they were communicative on every step. Once we got the bike back, it was like a brand new bike. They took the time to explain all the items that were repaired. Highly recommended.
Always helpful and knowledgeable staff. My bike is always ready on time with no problems.
The young lady that helped me out with my sons bike was absolutely amazing. You don’t see Customer Service like that much often I even let the manager know when I left. I will definitely come back over and over.
Craig was super helpful and attentive. Service was top notch!
Fast. Price was right
superb in all regards
Product availability/customer service.