Customer Testimonials
Close proximity to school and home.
Real good and helpful staff
Very knowledgeable and helpful service and sales staff.
The staff were very patient and kind. I felt they were ready to answer any and all questions!
The products are state of the art, and the service is out of this world. Great job guys !
Your employees are so knowledgeable with equipment in the store. They are a great resource.
They make you feel like family at Jax
Good service, good people and my bike runs great. Thanks
Always good customer service.
Will, technician/service man is always friendly and very competent.
I always feel that my bicycle has gotten the proper attention when I take it in.
Great products that Jax have, will be back soon
The service was awesome. I brought my bike in for service and it was ready the next day.
Non pushy sales. Answered questions honestly. Had new bike ready on time as promised
Great location, friendly service representatives. Well stocked with everything that a bike rider needs. Plus if they don't have it stock they can order it, or find from another Jax bicycle location and have it delivered very quick.
Very good customer service
Friendly & helpful
EVERYTHING
I very much appreciated Anders installing by trailer-hitch bicycle rack
It is was immediately utilized for transporting my bicycle to San Diego for a ride in that area.
Quality Trek products and great customer service offered by Thomas.
Paxton and Norman the tech were awesome. Very accommodating with setting up my new bike. Discounts on some parts I bought.
Both dudes are great bicycle enthusiasts and people persons.
Very satisfied.
We recently purchased two Trek adult bikes and one child. From the minute I called the Laguna Niguel store Johnny was nothing short of amazing. He is extremely knowledgeable and patient. He answered all my questions and made sure that I felt confident in moving forward with our large purchase. I spoke to him several times and even visited the store before making a final decision. Please recognize Johnny for his outstanding customer service. I think good service is important and not valued enough. I wanted to make sure that he assisted us in person after our phone conversations. It is rare to find someone at a store who exudes passion for what they do every day. You can tell that he truly enjoys the biking industry and wants all the customers to learn and be happy.
Thank You!
Brooke
Service was great and very timely. Both my tri and my road were handled with great care. Nice work boys
WILL IS THE BEST!!!!!!$$
Great customer service and knowledgeable!
Great peaple
Great service and geared toward customer satisfaction. All employees are super nice and knowledgeable and make me excited to get on my bike! Always willing to answer questions in person or via phone.
Excellent service. Thomas, Will, and Nick are an incredible service team and really get to know the clients and our bikes. Paul is also super welcoming and friendly. As a client, I feel more like a friend walking into this Jax location.
They mechanics and Braxton always to a great job!
The service advisors are very knowledgeable and helpful. It was a pleasure to deal with who ever was available. Everything was done perfectly so thank you.
Great customer service
You always have everything I need to keep my bike running like new.
excellent fast service! Friendly staff, will definitely be coming back for all my biking needs