Customer Testimonials
Lee was very friendly, knowledgeable, and helped my wife with her decision on brand and model.
Friendly helpful service! Rich Yorba Linda
Great customer service. Safe protocol health-wise as their system of letting customers come in and come out. I feel very safe there
I believe it was Jimmy I spoke with. He was super helpful in diagnosing my front derailleur problem and had me sorted out within 20 minutes. Super friendly and will be happy to come back.
Service was great. Service manager very knowledgeable and helpful.
Excellent customer service, will definitely recommend and refer friends.
The individual that assisted us, I believe his name was Jeff, was very helpful, professional and knowledgeable. It was a good experience.
local bike shop
Your manager Jeff was great. Went out of his way to assist me. I have not been able to stop by your shop yet, but due to his customer service, we will.
I enjoyed and appreciate using your online contact us form. This gave me the ability to determine which locations had the bike, size, and color I was interested in seamlessly. Arriving to the store I was greeted by an employee while waiting in line. The employee was helpful and nice. Once I entered the store the employee that helped me was very knowledgeable and helped me find the exact bike I was looking for. The bike was not built yet and the turn around time to get it built for me was exceptional. The employee also had other recommendations for my bike during my purchase and after when I went to pick it up. I added an adjustable water cage, mountain bike bell, new pedals, and went tubeless. Overall I had a great experience and will plan to continue bringing my bike back to Jax. Thank you!
The repair was fast and reasonably priced. Despite our current covid restrictions.
Great customer service. Answered all my questions and worked hard to get my bike assembled within two hours of purchase. Very pleased with Jax Bicycle Center.
I came in for some service on my bike and the technician took care of it while I waited. It was a simple thing, but I was really expecting that I’d have to leave it. It was great. Thanks so much.
jonathan was helpful in the service department
Great service
Staff is helpful!
Great service, took their time explaining options - will be back for sure
The quality of the product and service
Customer service was great under these circumstances . Thank You
Expert and friendly service. Commitment to customers.
All the Staff very friendly and helpful
Products are great. Friendliness of the staff...Outstanding.
The service was awesome the guy literally went to to the other store to get a part for my daughters bike so she could ride it while we’re at the beach.
Excellent customer service
Great team, fast service and a fair price!
Anthony in service did a great job in fixing my flat tire and advised on my next service.
All your great employees! They make bike riding fun!
The service at this store was incredible especially under current conditions. Jimmy the manager insured that everything on the bike was set up properly and they assembled the bike the next day for ma as I wanted to ride it the following day.
David was great!
Service and support