Customer Testimonials
The people, especially Joe are super knowledgable and helpful.
Service was fast, friendly and effective
Good employees great service. Everyone everyone was nice customer service was great. They really know that they’re talking about with their bikes and every item that they sell in the store. I recommend everybody support a local bike shop great experience my kids gonna be happy with the bike for Christmas thank you guys.
Knowledgeable staff, availability of products
I’ve been going out of my way to Jax Bicycle for four years, even though I pass several other bike shops to get there, because they’ve earned my trust. The service is consistently fast, thorough, and dependable, and the staff clearly knows what they’re doing, they diagnose issues correctly, communicate clearly, and the work holds up. If you want a shop in Orange County that treats your bike like it matters and delivers reliable results every time, Jax Bicycle is the one.
Don and the team are very helpful and welcoming and got the bike fixed for my son with a very quick turnaround time.
Great store and service!
I had a repair done, it was done fast and very reasonable..,Al, employees were very knowledgeable, help and exceptionally friendly…
customer service is awesome, Braxton, Nick and others who work at Jax are genuine real people who care about their customers and of course bikes.!!!
My sales person was very patient and informed. I greatly appreciate the authenticity and willingness to help me find the right bike for me.
Thank you,
Carlos
PS
It was the older tall gentleman. I forgot his name.
Customer serví was great!
The JAX team offers world-class customer service. Everyone there goes out of their way to help you. Jesse in the Service Department deserves a special call out. He is extremely helpful.
Misty is the best manager. She knowledgeable, dedicated and kind. She treated me as if she was the owner of the store and that I was one of her family members! Oh yeah, I also LOVE my new Trek bike.
I’m a neighbor
Jax Bicycle in Laguna Niquel boasts the best, most professional, and skilled bike mechanics in Orange County. They clearly explain their recommendations and never oversell you. The shop is immaculately clean and well-organized. Although there are bike repair shops closer to us, my husband and I will take the extra time to take our bikes to Jax in Laguna Niquel.
Excellent customer service!
Fair prices. Honest salespeople.
Friendly staff, informative on bikes, quick, same day service, with help bringing bike to the car while I held my two toddlers!
Always good service and always good products.
The bike speaks for itself. Nice frame, group set, wheels, etc. The bonus is the guy that worked with me, Johnny. And its a local shop in case the bike needs attention. So all good in short! Thx
Guys were great!! Very helpful and fun to chat with.
The change of staff is refreshing. They seemed to be refocused on taking care of the customers
Previously owned a TREK FX model, it was an excellent bike. Decided to give the TREK to someone that needed a great bike to get around.
Nate was very helpful! I appreciate his help!
The staff, Wyatt and Wyatt were fantastic.
Great customer service. My questions were answered & I was able to purchase what I was looking for.
Staff is always eager to lend a hand and give solid advice on products. Always a great experience!
Knowledgeable and friendly staff
I loved and appreciated the quick and excellent service I received. We brought in a bike to be assembled for my daughter for Christmas! Best money I ever spent. No headache for me!
Honest and reliable service