Customer Testimonials
I have had good experiences with Trek products and the service department at Jax has done good work for me.
High quality products and helpful staff
Your staff was extremely helpful and pleasant to interact with. I will definitely be back soon to shop more.
They were helpful
Great customer service 👍
We get our kids bikes serviced for college at Jax for an affordable rate.
Very friendly, helpful, and quick service!
Professional and great service
Nice kids working there.
Great staff ! Awesome product !
I like that the employees are very honest, knowledgeable, and very helpful.
Bike repair and service was fast and friendly. Kyle was very informative and delivered my bike repair on time.
Products are good quality. Staff is helpful. The only disappointing thing we found was the lack of bike carriers available. We ended up ordering online.
I was extremely impressed the way I received my bike back after servicing. The bike came back clean and in fine tuned condition. Jonathan was the initial service man I talked to and would like to thank him for the nice job he did and he was upfront with the price which is what I liked.
Thank you again and I am sure my ride for tomorrow will be great
First name removed.
Very helpful advice on my bicycling jacket
Superb customer service...above and beyond my expectation. This is my second bike from you guys and couldn't be happier. Your shop was the only one in the area with exact bike I was looking for a Haro Shredder 24" for my sons 10th bday. My salesperson and the store GM were both fantastic and extremely helpful. Thanks again guys. You rock.
Great service, thanks!
Helpful and timely. Prioritized someone getting onto the road as soon as possible.
Service by Anthony & Dawson are outstanding. They are personal yet professional and got my bike fixed and run smoothly.
Thank you Anthony for your knowledge in bikes & ordering the correct parts for my bike.. you are the best
Heather B
Quick and polite service
Employees are very knowledgeable and helpful
The customer service was awesome and all the employees were very friendly and ready to help me.
Friendly and helpful staff!
Upon entering the store, we were asked if there was anything we were looking for. A helpful young man assisted us from beginning to end with purchasing a beach cruiser type bike. He got everything adjusted correctly and let me test out the bike in the back alley. Multiple other employees also assisted or offered encouragement through the process. Between great bikes and products, and great customer service, we would certainly recommend Jax Bike Center!
Friendly service and knowledgeable employees
Good service! Friendly!
Your service manager Jack is great. He is friendly, knowledgeable, and always willing to help with my cycling needs.
Great Service. Love my new bike. Very friendly sales reps.
Knowledgeable staff and easy to work with.
I was extremely pleased with the prompt and professional manner in which I was treated at your Chino Hills location. I had a ride planned for the following morning and while preparing my bike, realized I needed new Gator Skins. Not only was the item in stock, but while the tech replaced them for me, he made sure my bike was in good working order and tended to a few needed adjustments. I will definitely be back.