Customer Testimonials
Great store and service!
I had a repair done, it was done fast and very reasonable..,Al, employees were very knowledgeable, help and exceptionally friendly…
customer service is awesome, Braxton, Nick and others who work at Jax are genuine real people who care about their customers and of course bikes.!!!
My sales person was very patient and informed. I greatly appreciate the authenticity and willingness to help me find the right bike for me.
Thank you,
Carlos
PS
It was the older tall gentleman. I forgot his name.
Customer serví was great!
The JAX team offers world-class customer service. Everyone there goes out of their way to help you. Jesse in the Service Department deserves a special call out. He is extremely helpful.
Misty is the best manager. She knowledgeable, dedicated and kind. She treated me as if she was the owner of the store and that I was one of her family members! Oh yeah, I also LOVE my new Trek bike.
I’m a neighbor
Jax Bicycle in Laguna Niquel boasts the best, most professional, and skilled bike mechanics in Orange County. They clearly explain their recommendations and never oversell you. The shop is immaculately clean and well-organized. Although there are bike repair shops closer to us, my husband and I will take the extra time to take our bikes to Jax in Laguna Niquel.
Excellent customer service!
Fair prices. Honest salespeople.
Friendly staff, informative on bikes, quick, same day service, with help bringing bike to the car while I held my two toddlers!
Always good service and always good products.
The bike speaks for itself. Nice frame, group set, wheels, etc. The bonus is the guy that worked with me, Johnny. And its a local shop in case the bike needs attention. So all good in short! Thx
Guys were great!! Very helpful and fun to chat with.
The change of staff is refreshing. They seemed to be refocused on taking care of the customers
Previously owned a TREK FX model, it was an excellent bike. Decided to give the TREK to someone that needed a great bike to get around.
Nate was very helpful! I appreciate his help!
The staff, Wyatt and Wyatt were fantastic.
Great customer service. My questions were answered & I was able to purchase what I was looking for.
Staff is always eager to lend a hand and give solid advice on products. Always a great experience!
Knowledgeable and friendly staff
I loved and appreciated the quick and excellent service I received. We brought in a bike to be assembled for my daughter for Christmas! Best money I ever spent. No headache for me!
Friendly staff and very knowledgeable
The friendly staff offered to teach my son how to change his tire tube.
Your customer service was wonderful. The person who helped me did what he said he was going to do--he had the bike that I wanted brought in from another store. It came the very next day. Delivery was easy. Great product--we got an 18 inch Haro Shredder for our grandson.
Good work on the bike, and really appreciate the time the associate spent with my young daughter who is getting into mountain biking. Very encouraging of her without being pushy on trying to sell her a bike or anything like that.
Fast and friendly
The service is great, the personnel is very knowledgeable about the products they offer, and great advice on what products are best for your needs.
Always a pleasure shopping at Jax.
Don and the team are very helpful and welcoming and got the bike fixed for my son with a very quick turnaround time.