Customer Testimonials
Jax was sent from heaven! I was reaching out around town for a bike assembly that needed to be done ASAP. The first place that I inquired tried to scam me out of $250 and his attitude and lack of professionalism really turned me off. Thank goodness I reached out to Jax (drove by my whole life and never stopped by) and Jeff responded to my email and phone query. He was extremely kind and genuinely caring. He reassured me they would take care of the assembly for more than half off that initial quoted price! I dropped off my bike same day and was told it'll take a week. Before I was able to leave the store the amazing Jeff gave me the best news that it’ll be completed next day! Just in time for my surprise. I couldn’t recommend the store and the staff more. Thanks Jeff! THANKS JAX! I’ll be back for any bicycle needs.
Everything was fantastic. I was sad to put my BMC Tri trainer bike down. Andrew and the team was extremely informative with explaining how this would have been unsafe to try and keep her going. A huge thanks to all who have assisted me in my biking endeavors.
The staff was awesome
They work with integrity and passion
The associates, and the excellent service
Easy, Fast, Efficient, e-bike friendly
Knowledgeable staff. Purchased 2 Bikes. One had to be ordered. Both Bikes were ready within a few days. Super easy transaction! All ready to rip!
1. It was very easy to make a service appointment. 2. I was having difficulty reattaching my front wheel in the parking lot, I believe it was Joe who spontaneously came out to help me, that's what I call service. 3. They interviewed me re: my bike's performance when I turned my bike in for service. It's one thing to look at a service interval chart, another to inspect the bike, it is a clear advantage to do both and ask the rider. 4. They called advising my bike was done, that it only needed minor adjustments, they oiled the chain, and wiped it down, and said it was ready, and that there would be no charge. This gives me confidence I will only pay for what I actually need. 5. The store itself is clean, attractive and well stocked. 6. The technicians have state of the art tools, benches, and fixtures. Big picture: Jax is customer centric, friendly, professional, with highly skilled technicians.
Very helpful,courteous and patient!
Eddy was very helpful. He made great recommendations. He also helped me out by having my new bike setup and ready that same day. I am very appreciative. And the bike is doing great. I love it
Jax Huntington Beach has remodeled the store. It’s got a new cleaner, brighter feel about it. The friendly staff have helped me make a good choice for what I needed and not tried to push a bunch of other stuff on me. You can tell when you talk with them.
All of the staff are so helpful and it feels like a family vibe. It’s the best. Jax in downtown HB has been there my entire life growing up in HB <3
The sales associate was extremely helpful.
He answered all my questions thoroughly.
Great customer service!!!!
Great service on a much used bike. Like brand new. Thank you!
The service was really good. There was a mix up with my order being shipped and it was put down as a pick up but the staff was awesome and apologized and hurried and got my parts shipped to me. 100% will be built from you guys again
Jax's does have the good stuff. The prices are very fair maybe not always the lowest, but quality is worth it!! Friendly workers who enjoy helping you find a part or a new bike. My Trek Alpha 3 Rode bikes never quits, and people think it costs $5,000 when I only paid $1,400 for a fun smooth Aluminum framed ride.
Friendly, helpful, and adapted advice to what I needed.
Friendly, fast and reliable service department! Always take care of me and make honest recommendations.
The Jax team was very courteous and helped me install a set of new pedals, even as they were very busy before closing time.
The pedals worked out perfectly and I really appreciate the professionalism of the Jax team!
The employees are always very helpful and accommodating at Jax.
The staff is friendly & knowledgeable. I always know my bike is in the best hands when i drop it off for service.
Great service and excellent customer care. Able to get in and out quickly.
The product line was plentiful and well organized. The customer service i received was top notch. I forgot the gentleman's name who assisted me, but i would like to give him 10 stars. I'm sure I will be a repeat customer. Thanks.
Great service locally.
I came in at 5:10 pm needed to get a flat fixed for a bike ride the next day. You got it fixed in 35 minutes.
Service department was responsive and courteous
Very helpful staff
Good service good prices and comfortable feeling when you go in
Friendly service and had what I needed in stock.
I called the store inquiring about a Trek Roscoe 7. John Brady answered the phone and helped me out. He was able to reserve the bike for me until I got off work. (It was the last one in stock) Once I arrived at the location I talked to John and he was a wealth of knowledge. He was able to answer all my questions, which I had a lot of since this is my first mountain bike.
I am very satisfied with the customer service and I will refer all my friends and family to Jax.
Jack’s carries a wide range of bicycles and equipment and accessories all up-to-date and Jack’s offers opportunities to write in groups of different writing abilities and levels