Customer Testimonials
Your sales person was friendly and helpful, the store is clean and organized.
Service was above average.
Helpful sales team, no pressure attitude.
Friendly staff who go out of their way to help
Great Quality ,friendly and knowledge
Service was excellent! Vince and Jordan were first class the entire time and answered all my questions and ensured I chose the right bike.
Very knowledgeable, professional approach
Excellent service!
Helpful staff, prompt delivery.
I have been going to Jax bikes for over 20 years. Jax Long Beach has always provided great bikes, personal and professional service. Jax stands behind the bikes they sell and are prompt with any repairs. They won’t try and sell you a whole wheel set when you just need a hub repair. My most resent repair went just as the mechanic stated and I had my bike back sooner then originally promised. Derick in the serve department and Jordan in the sales area are 2 of the reasons why Jax continues to earn my business.
Friendly, knowledgeable staff and great prices.
This shop was very honest and willing to work with me. I was not sure on a size bike for myself and they only had a large. I took it out on the trails and seemed a bit small. They told me no problem and went ahead and ordered in an XL , it will arrive in a few days just to make sure I am happy. Now that is customer service. Very happy with my experience. They understand this is a big purchase.
The last few times I've been in the store, the people working have been particularly nice and personable. That goes a LONG way in making me want to return there to shop in person. I should point out that I could probably find cheaper products online, BUT, obviously, when shopping online I get zero customer service. I go to Jax because the people working there are nice and inviting and seem genuinely interested in helping me out and talking about bikes. This is by no means to sound nasty or threatening, but I would say that if the customer service were not as good as it was, I would just shop online.
Jon was great helping me grab the right gear and explaining the differences.
First name removed was very knowledgeable and helpful
Derek at the Long Beach store went above and beyond to assist me with a mechanical issue. He seemed very genuine as well as knowledgeable.
Jacob was outstanding with helping me get the pedals I needed. He talked me through several options to come up with what was best for me.
I will be back for sure and was riding today with a buddy telling him the same. Thanks guys for being in Irvine!
They fixed my bike quickly and efficiently and everybody was very nice to me.
i was looking for a bike helmet for myself and my 2 year old grandson. I believe employee name was "Armando" who helped me find just the right helmets. He was very knowledgeable and helpful. Thank you
Fast knowledgeable
I appreciate the knowledge of the mechanics
The guys working at Jax were extremely helpful and informative. I had multiple questions and concerns and they were able to answer and dissolve all of them! 10/10 would highly recommend anyone to Jax for any cycling needs.
Jordan is awesome, and super helpful answering any questions you may have. Shout out to him & everyone else @ Jax. Thanks guys!
Knowledgeable staff in all aspects of cycling,
Very reasonable and competitive prices. Willing to upgrade parts at cost if standard items are not available.
Excellent service very knowledgeable.....Thank you.... #fatbikes
All though it was an older road bike that I was putting carbon wheelset on, they treated my like it was my special bike.
They were able to put the right spacer on my 7 speed cassette that would work on the new hub. When I finished putting the wheelset, brought it back to adjust the rear derailleur and rear brake.
Overall, was pleasantly surprised by the way I was serviced. I would definitely bring my regular road bike in for service.
Very friendly and prices were good.
JAX is the only shop I'll go to when it comes to service. The staff is awesome and always great to talk to. I have nothing but good things to say about the products, services and people at JAX.
I love that your product selection is fairly priced. Being able to browse and order online is a huge benefit. The option for in-store pickup is also a major plus.
Helpful young service technician