Customer Testimonials
Mechanics are very astute and do not try to upsell… Nick and Braxton in particular are my go-to’s.
Quality work was performed on my bike. Would come back for any additional work needed.
Good job!!!
Great fast and reliable service. Felt welcome for being a first time shopper
The service desk is very knowledgeable and helpful. Jesse is OUTSTANDING!
Great service that is both responsive and professional and high quality products
I had a great experience with Paul, who went above and beyond to help me decide on which bike to get. I walked out feeling much more informed and confident that purchasing a trek bike was the right move. Paul was very welcoming and helped me choose a proper helmet, a strong bike lock (a previous one I owned had been cut through before), and proper lights for the bike. I took my new trek AL3 out to the Back Bay loop for my first ride and it felt so smooth. Five stars for Paul!
Quick and easy
The individuals I interacted with. From the service representatives to the sales individuals. Keeps me coming back to this store.
Knowledgeable, patient, and was actually a fun experience shopping and trying out the e bikes. Everything was covered and for women wanting to purchase an ebike and not knowing what to ask, I really learned a LOT!
Kind and precise service
Anders is very professional and helpful. He explained and walked me through the process to purchase my new mountain bike.
knowledge, kindness, best deal
Good selections on products. Friendly staff
Prompt expert services
Great job as usual. Got the bikes we wanted quickly. Staff was great. Thanks.
Friendly, quick service.
The repair was fast and inexpensive
Best Bike Shop in Laguna Niguel
That they take care of there stuff
I really appreciate how thoughtful they are to my needs with a bike that's not common one of lesser value. They did all they could to help very refreshing & kind. I recommend them to any friends with bike issues. I feel they are fair with prices & services. Thanks Bunches 😊 JAX Bicycle Center
We came in and bought a Trek bike for my son. Joseph helped us and provided great customer service and dropped some knowledge in regards to the bike and how my son supposed to ride, safely. He made sure my son has the proper bike based on his height. I really appreciate the professionalism and the care.
They are friendly and they help you answer questions
It is a nice store but I felt rushed. I would of bought maybe a few more things
I loved the service! The individuals helping me actually took the time to explain what I needed to know. They listened to my questions and answered the questions to the best of their ability. They were not out to oversell me, they did not push product upon me, they simply made suggestions and went with my decision making. The staff was very friendly and knowledgeable as they ride also, which is a big statement in my book.
Professional staff who are extremely helpful and knowledgeable. Great selection and reasonable prices.
Knowledgeable and helpful staff
Honestly, very polite to customer, no judgment no matter what type of bike you have, very well respected, and no racist
Good inventory of parts. Jesse is a very friendly service manager. My primary bike shop is Jax because of this.
Friendly staff. Prices seem reasonable. Good follow-through. Some details weren't communicated (paying driver in cash), but service was excellent.
Great service on my recent tune-up and tube replacement. I really like the FlatPack tube service they offer. Can’t beat it. The products sold in Jax are great quality and competitively priced. I would prefer to buy from my local bicycle shop than online. The technicians are very friendly and knowledgeable. Very service oriented. I couldn’t ask for a better experience.