Customer Testimonials
Always attentive, I feel like a friend or a family member when I come into the shop.
They get the job done and the price is right.
I will highly recommend them every chance I get
They are the best.
Good quality products. Knowledgeable and helpful staff.
Bike technicians were very friendly & knowledgeable. Went into get tires on mountain bike fixed and they did a stellar job quickly. Definitely recommend!
Service personnel were very helpful.
Service team is excellent!
The customer service was some of the best customer service i’ve received in a very long time. I worked with Robert and let me tell you how professional and customer service friendly he was! I went in for a road bike and from the start Robert assisted me with what he thought was the best bike for me while still catering to my price range. He took the time to really explain to me the pros of the bike I wanted and any additional add ons. As a customer Robert made me feel sure that I was making the right choice and his attitude and patience was very appreciated! Robert is a HUGE reason why I will be going back to Jax for another bike, parts, service, etc. Thank you Robert for making this experience such an amazing experience and for working with myself and my wife to make it all happen! I appreciate you Robert!
The 3 dudes at service area were very friendly, wanted to help and answered all my questions. The service was super fast in less than an hour my bike was ready. I will definitely come back!!!
Friendly staff, and very helpful in answering my questions. No pressure tactics to try and get you to buy something. Perfectly OK to just browse and learn about the different bikes and accessories that they have.
It's such a pleasure to come to this little shop on a Sunday morning!
Service staff was very knowledgeable and helpful.
I would have liked a phone call upon work completion.
Yes great service.. appreciate
Customer service
Got my bike fixed in one day. Javier, the lead mechanic is the best. Been working on my bike for years. He’s awesome.
Very kind staff and fast service!
Great service!
You are all the best. So helpful and friendly
Fast service and everyone is very polite and helpful!
Prompt, professional and friendly
Jax offers great products and terrific service from knowledgeable technicians. I’ve been a customer at Jax for more than 20 years and I’d never go elsewhere.
All the staff were so nice and helpful. Great first time experience. Went in for a bike time up and left with a brand new electric bike and my old one
Nice roomy store with helpful staff and a parking lot to try out the bikes. Really helpful with getting the right accessories fitted and working.
Very helpful staff
I purchased a trek verve low step two years ago from you and I love my bike. Trek quality is superior. I owned a Trek mountain bike for 20 years and have transitioned to my pedal assist bike, which is so helpful with a strong on shore wind.
I needed to order some stuff and the staff was very kind and the goods were delivered very fast.
Great service.
Customer service was outstanding! The technicians were professional and I could tell they take pride in their jobs and quality of service! My bike looks brand new and can’t wait to hit the trails!
The staff at this yorba linda store always go above and beyond, they are fantastic
Friendly staff. Knowledgeable. Experts in maintenance to keep my bikes safe and functional
This location had the part that I needed, the price was good and the staff was very friendly and helpful.
Reliable products and friendly, helpful people.
Great customer service. Don was very helpful yesterday.