Customer Testimonials
Service, service, service! Jeff and team were excellent.
I have been looking at emountain bikes for the last 2 years, and I just wandered into Jax thinking I would look around and see what thay had. The Trek Rail caught my eye, I liked how it looked and the Bosch motor system. It was also priced attractively. But what made the sale was your employee "John". He was so knowledable and enthusiastic about riding! He really took some time to listen to me, make suggestions and got me out on a test ride. Applying for the financing was quick and easy. Boom..Next thing I know I am the owner of a TREK! I "thought" I wouldn't be happy with anything but a Specialized because I've been following them and pricing both new and used bikes for the last 2 years without finding anything that I felt confident in or could afford! Also, some other local shops were just not very friendly to me when I would come in asking questions.. I'm an older rider and female, and it just felt like the guys were interested in talking to me. I would wander back out feeling frustrated and disappointed...and more importantly....NOT sold on a bike. Your man John made the sale with excellent customer service and attention to details...MY details... that made me feel seen and heard and encouraged. So. Guess I'm a Trek girl now! Thank You Guys!! I'm thrilled with my new bike!
Very knowledgeable and great service, keep up the good work!
I had an old Bontrager wheel with a broken freehub that I couldn't locate so I went to Jax HB and they were able to find the replacement freehub.
I like the excellent and friendly service by everyone who works there.
Great service and sales folks .. I’ve bought 3 of the wave 2.0 flyer
Love Jax customer service being a local in HB
Friendly people, fair prices and timely completion.
excellent customer service!
Paul was amazing (I think thats his name, I believe he was my initial consult to get my bike fixed and helped when I picked it up). He answered all my questions about my bike, suggested a new product, was patient with all my questions about my bike and product use. Ill definitely be back again
I bought my first bike, a Trek, here in 1996. Over the years, I have brought my bike in for tune ups and repairs. Happy to come back now, 30 years later, with my husband, and buy 2 Townies. Anders was wonderfully helpful and knowledgeable. The ride around the neighborhood sealed the deal. We'll be back for accessories and tune ups. Best bike shop in town!
Your customer service is a 10.
Knowledgeable sales professionals, friendly. Great technicians.
The sales and people and mechanics know everything about bikes. Not just into sales..into making your biking safe and enjoyable. I would not go anywhere else for biking needs.
It’s my local shop and I know all the guys in there.
Everyone is helpful and friendly. Plus, Jesse in service is phenomenal! They have a wide array of accessories and bicycles. First place we will go for all of our bicycle needs.
Andrew was very helpful and professional.
If connected to the right salesman you can get an overwhelming connection to your bicycle needs. Which of course I go to this store. Anders is been at the long beach location for years and really the only one I trust at the shop with my business.
Jax team is very helpful, skilful and transparent. Pricewise you always feel you get a lot of value for your money
great job Nick. thanks
Knowledgeable amd friendly staff.
Great products and phenomenal service. No way to improve on this!
The service has been incredible every time from Misty! From the purchase of our bikes earlier this year, to the service we continue receive for add ons and maintenance....the experience has been amazing!
Service
Staff are very helpful and knowledgeable.
Staff is always knowledgeable and friendly.
Service and quality
JAX staff is always knowledgeable and professional. I can trust the work will be done right.
Quick and polite service.
Friendly staff and good values