Customer Testimonials
They are always very helpful.
I received an expired product, but when I called the company, they were very responsive and sent a replacement product promptly.
staff is awesome, service department is awesome. I will continue to give them my business on accessories and stuff even if I can find it a few $$ less on amazon because of the quality advice and time they spend on customers.
Quick service!
Zero judgment bike shop! As a rookie looking to learn about mountain biking I was super intimidated to even go in a bike shop. Within 2 minutes I felt welcomed and encouraged to ask any questions. So impressed!
Easy ordering and great products!
Excellent customer service! Answered all my questions and I will definitely recommend to anyone to shop here!
Your staff is awesome! Everyone I dealt with when purchasing my mountain bike was friendly, helpful, knowledgable, and efficient. From John, who I bought the bike from over the phone, who gave me great advice and information about bike selection, to the techs who tuned it up for me (sorry I forgot their names, Bill maybe, and the really friendly guy from Alabama), all were really great to deal with. I'm moving home to Idaho after being away for 32 years. Looking forward to being an IMT customer again! Thank you!
Fast shipment and order is was accurate.
Fast and professional with good selection and pricing
Fast & Friendly
Very informative and helpful staff
Sales men and women are friendly and knowledgeable!
Easy to navigate the site. You actually had inventory on the item(s) I was looking for. Competitive prices.
It has been a long time since I have had the high quality of service I received from everyone in your store! I cannot thank everyone enough, especially Brian, for being so helpful and informative. From the minute I walked into the store someone was there to help me and answer all of my questions. I was in several times that day and the next, and it was the same every time! Amazing customer service, product knowledge and people to work with! I will be telling everyone I know that this is the place to go for all of their biking needs!
Always have what I need and at a reasonable price.
Excellent customer service:
All questions answered.
Service done expertly.
Associates showed me how to use the equipment I purchased.
Associated were quick to point out cost-effective products to satisfy my needs.
Great location.
I can’t wait to go back and, maybe, purchase an E-bike from them at some point.
Knowledgeable and friendly staff! Always good products. It seems like the staff are happy, not a lot of turnover. They know their products and I recognize the same employees which is a nice change!
The staff is knowledgeable and friendly. All products are very good quality.
Services!!
Very friendly staff, helpful as soon as you walk in the door, and accommodating! Supply of product is plentiful and staff is very eager to help!
Staff was incredibly informed and very helpful in making my road bike purchase.
Loved how helpful everyone was getting my family bike ready! From purchasing a new bike, tuning up another and fixing wheels on a third.
Great service and products. People are so friendly and helpful
We appreciated the excellent service we received when bringing a Trek mountain bike to be inspected and serviced. The staff member who assisted my daughter and me was knowledgeable about the bike; shared great tips about maintaining tires, etc.; and generously answered all of our questions.
Friendly, fast, and even gave me a free cheap part just to be awesome. Really is great to feel a sense of belonging to a community, and Idaho Mountain Touring fosters that.
As expected. Fast shipping
Fast shipping! Easy ordering. Nice!
fast service and availability.
I love Idaho Mountain Touring. Having a shop in Meridian is great. I like the downtown shop too, but certainly more convenient to have one close to home.
The team and the Cherry Lane store is always super helpful and go out of their way to make sure everything is taken care of!