Customer Testimonials
The product line is excellent and the store environment is pleasant but I think the staff is over the top. Most helpful, friendly and so accommodating. Love it.
Very professional, environment is friendly and the tech showed sincere concern. I was very happy with the end results for my electric bike.
Jared was the best! He was super helpful and knowledgeable in helping me find a mountain bike. Idaho Mountain Touring was recommended to me and I'll be sure to pass the recommendation on to everyone else!
Work done on my bike was done well. Service was completed in a timely manner and the bike was ready when it was promised. Staff was friendly, knowledgeable, and helpful.
Good prices combined with quick service!
High quality products at a reasonable price. Very friendly and helpful staff.
Quick to ship :) I got everything much sooner than I was expecting
We loved the personalized service and advice. The staff was extremely helpful.
Great job on the new tires on both of our bikes. Great customer service too. Thanks so much
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Lightning fast shipping. Nothing in my order was even close to being fragile but obvious care was still used when packing it up. And I appreciated the note explaining the process for addressing any potential issues with an order. Top notch customer service, would definitely recommend!
I appreciate the knowledgeable, friendly, timely services. And being realistic about when things will be done (most recently bike service). I love IMT!
Great bike, awesome service
Fast shipping. Good communication on tracking
It was amazing customer service
Very knowledgeable staff at the downtown Boise location. Staff at the Meridian location were not as knowledgeable and did not seem to be aware of bike sales downtown.
Great options. Friendly service!
Friendly, knowledgeable, quick service in the bike shop
Helpful friendly service! We will be back!
Dax is a badass!
Quick and accurate delivery
Great service. Always reliable and timely. Sometimes a little pricey.
Great selection of high end clothing and friendly customer service!
I needed a bike repair. IMT was going to take several days to get to it but Dax was able to throw it up n the stand and do the repair while I waited. Now that service!
The product was exactly as described online. I called to talk to someone the next day and they were very helpful and professional. The shipping they used was UPS and was very fast. I would highly recommend this company to buy your outdoor gear.
We mainly worked with Becky from the other store but she was excellent.
Quality of Merchandise
Very friendly and helpful staff!
Price, prompt shipping, and quality of packaging. The item arrived in perfect condition.
I worked with Bill on Saturday morning. He was knowledgeable and helpful and made the process easy. He recommended a great helmet for the bike and I was in and out quickly.
Willingness to use parts bought in from other sources to complete the job.
Great communication
Outstanding workmanship