Customer Testimonials
Products & excellent customer service
Customer service is great
You have everything I'm interested in. I couldn't find the outdoor gear I was looking for and the shipping was fantastic and quick.
Great people in the service area. Really friendly and very helpful! Thank you.
Great quality products in a local shop that’s been around for a long time. Feels legit. Keep doing what you’re doing.
Good, hard to find product. Arrived in time expected. Great small business.
Always great and knowledgeable service. They only carry high quality products. Service department for bikes is extremely helpful and thorough.
It isn’t so much about the products and service. I mean you guys had everything I was looking for. However your staff was amazing. Dax and the girl who helped check me out, I can’t remember her name but she had dark hair and her left ear had 3 piercings (this I remember but not her name 🤦🏼♀️) Emma or amy maybe? Her mom works in Wisconsin though!! They were absolutely amazing and I’m sure they have no idea but it meant the world to me that they were so friendly.
Friendly, knowledgeable staff
Fast and expert service. These people know what they're doing and do so with generosity. I've loved this company for as long as I can remember--maybe 30 years. I'm grateful to have them in our city.
Great selection of clothes and bikes. Staff is friendly and helpful.
Staff was friendly and helpful
Very quick/efficient service and reasonable price
The shipping was super fast
Good selection of brands. Wish you had more Sherpa stuff, and less Stio $tio stuff You seem to have more Patagonia lately, that's good.
Great customer service, always love coming to the store and seeing what you have to buy and to get input from the techs and other staff. What are gem your store is for Idaho!
You have awesome bikes, and employees.
Bike shop team was extremely helpful. Took the time to explore the issue and get it fixed. My bike is riding like a dream again. Thanks!
Able to accommodate walk in maintenance request
Needed a thorough tune up for my bike, service time was fast and fairly priced.
Great range of products and very knowledgeable staff
Nice selection at competitive prices, really great communication. Always like supporting small business wherever possible.
Dax was awesome to work with. He ordered and built up a bike for my wife to ride before we had decided on it. That was huge, and meant a lot to us. Once it was it, he spent tons of time getting the fit right for the initial test ride which was awesome because what can you learn about a new bike on a test ride if it hasn't been set up for you. Finally, he walked us through everything at purchase. I'd buy another bike from IMT, especially with Dax, in heartbeat. Kudos to him!
High quality all around!
The service department was very friendly and helpful putting a front basket and changing a tube on my wife's bike.
Thank you
I should have asked to have them clean the chain as it was very dirty.
Your store is really one of my first goto's for certain clothing items and sometimes for bike/backpacking accessories. Clothing selection is good, and your staff are friendly and helpful. Plus you're five minutes from my house! I don't take independently owned/operated retailers for granted, and I'm glad you're in Boise.
Love this shop for biking, skiing, and clothing!
Fantastic friendly service!
Although I had a small purchase, while I was waiting I had questions concerning full suspension mountain bikes. The person who helped me was very knowledgeable, and polite. She helped me with every question I had and brought up items I hadn’t considered before.
When it comes time to purchase another bike they will be my first choice!
You have amazing staff, particularly Dax! Thank you for all that you do.