Customer Testimonials
I was impressed with how much is available online. Easy ordering system. Emailed because I messed up order and received a quick, friendly response. Also, hand-written note on receipt, always nice :)
Dax was extremely knowledgeable, personable, and credible as a cyclist. The shop personnel were all extremely nice and helpful. Glad I purchased from IMT.
Prompt service and awesome products keep up the great work.
Wayne & Heidi
Helpful but not pushy staff. Very much appreciate the hand sanitizer, masks required, minimal store crowd. I felt safe during my entire experience. Great bike!
trek Verve II plus
Tess was the BEST sales associate we have worked with. So knowledgeable and patient with us. We have never backpacked before. She put all the right gear together and explained how weight, product, and knowledge would be key In our success. You are so blessed to have her as an employee here in Boise.
Quality products and knowledgeable staff.
Matched online pricing & installed roof rack for me. This is precisely how local business should act to compete with the online big boys. Makes me feel more likely to come in & spend more money on every day purchases.
High quality stuff, great store and inventory, great staff.
Excellent service and very fast. Thanks a bunch.
Quality selection. Friendly service.
Conor was very helpful and got the answers to my questions. I appreciated how quick he responded. I will be using your service for quite some time!
Da Brim is exactly as ordered. It was easy and efficient ordering. Thank You
Knowledgeable, friendly staff. Good product selection and availability. Convenient location.
n/n
Great service, knowledgeable staff. Highly recommend.
Service was helpful and you had exactly what I was looking for. Thanks
People were friendly and patient. Bottom bracket is loose. Everything else is tight.
Best customer service! Plus they have good quality products and a nice variety. They were very knowledgeable and were able to fit us in, in a pinch.
Quick turn-around!
Great service, patient and helpful.
Daniel was very informative but not pushy. He wanted to make sure I got the best deal for what I was looking for. Loved that I could see where they work on the bikes which to me, means they aren’t fooling around with the service they give to bikes. I also loved the clean tidy shop.
Customer service
Staff is always helpful.....know what they are talking about and go the extra mile to help and suggest.
First, I appreciate the care taken to implement safe practices during the Covid-19 Pandemic. Second, you’ve always had great customer service. I’m proud to support such an awesome local business.
I needed something to protect my face and neck as I needed to reduce my sun exposure due a new medication I began to take. The DaBrim works great with my bike helmet and it provides great coverage. There are 2 sizes: Classic (bigger brim) and Touring (smaller brim). I got the Classic and it is larger in the back giving me great neck and back coverage which I found to keep me cooler. Rode it today in some gusty winds and it did great. Watch the video for the product. It’s what sold me. Received the product in a timely manner and was packaged well. A handwritten message thanking me for my purchase was written and was signed. Thank you Mark!
Personal and knowledgeable service.
I had an item on hold but when I went to pick it up it turned out the inventory was off so that bike wasn’t in stock but the person that helped me was able to make a really good recommendation and I ended up getting a different bike everyone was very prompt and friendly even though they were very busy I will be recommending my husband since he is in the market for a new bike
good service, sturdy product
Very knowledgeable