Customer Testimonials
Daniel was very informative but not pushy. He wanted to make sure I got the best deal for what I was looking for. Loved that I could see where they work on the bikes which to me, means they aren’t fooling around with the service they give to bikes. I also loved the clean tidy shop.
Customer service
Staff is always helpful.....know what they are talking about and go the extra mile to help and suggest.
First, I appreciate the care taken to implement safe practices during the Covid-19 Pandemic. Second, you’ve always had great customer service. I’m proud to support such an awesome local business.
I needed something to protect my face and neck as I needed to reduce my sun exposure due a new medication I began to take. The DaBrim works great with my bike helmet and it provides great coverage. There are 2 sizes: Classic (bigger brim) and Touring (smaller brim). I got the Classic and it is larger in the back giving me great neck and back coverage which I found to keep me cooler. Rode it today in some gusty winds and it did great. Watch the video for the product. It’s what sold me. Received the product in a timely manner and was packaged well. A handwritten message thanking me for my purchase was written and was signed. Thank you Mark!
Personal and knowledgeable service.
I had an item on hold but when I went to pick it up it turned out the inventory was off so that bike wasn’t in stock but the person that helped me was able to make a really good recommendation and I ended up getting a different bike everyone was very prompt and friendly even though they were very busy I will be recommending my husband since he is in the market for a new bike
good service, sturdy product
The workers were very helpful and gave great advice. The variety of different sports and sport products if amazing! And the prices are outstanding! 10/10
Ease of using website
Very friendly and helpful service!!! Really appreciate all the precautions that have been put in place to keep customers and employees healthy.
I like that the bike is very good and it is light and you can ride on rides and trails
Appreciate the quality of work, timeliness, and friendly service. Always had good experiences with my bike at IMT. Appreciate the precautions and accommodations for COVID-19.
Fast response and shipping.
Everyone there went out of their way to be sure I had the correct bike , bike size and car rack. It was such a big investment - I feel I was teated so well and even though I’m a “newbie” to MTB - I wasn’t treated like one. Thank you Dax ans Bill especially!
The service was awesome. Toji was super helpful with giving me an estimate for the work that needed to be done on my bike. He went through several options to explore the best solution for what I wanted. Zach was great with communicating with me on the day of the service, and being patient when I asked if he could complete a couple more minor adjustments while he was already working on the bike.
Good selection of products I want.
Easy walk or bike from my house downtown.
Emma was very helpful and knowledgeable. We are not experienced bike riders and she made us feel comfortable during the process
I ordered a Bell R3 helmet online & it arrived promptly & perfectly 4 days later! Would absolutely recommend Idaho Mountain Touring!!!!
I brought my bike in for new tires and pedals and was very happy with the service and the outcome! An employee named Ryan was fun to talk to and very helpful.
The service is always the best, my bicycle mechanic, Kyle Davis, always gives me good advice to service and equipment, the clothing and equipment are very good as well.
Top notch service and local!
The boots were what I expected. The price was good. The shipping fast. But the little personalized note from my salesperson was fantastic. I will do more business with you
I like the always changing clothing options, and that I can depend on finding the usual selection of bike parts and accessories needed to keep me on the trails.
Answered all my questions and delivered items quickly
The service is great! Friendly staff and attentive to what I needed.
Your service is great!
Emma is a knowledgeable and very patient salesperson.
I love the whole IMT family. You guys always make me feel welcome. IMT has a well-rounded inventory to get you set up for pretty much any outdoor activity. They also carry top brands when it comes to gear and clothing as well. The folks in the bike shop always do quality work and their labor pricing is extremely reasonable. I hope the staff and their families are staying happy and healthy during these challenging times. For all of those reasons, I'm giving IMT a 10 here. That and Dax is my Hero! Thanks for all that you guys do.
All the Best,
Tommy McBennett
Great service, patient and helpful.