Customer Testimonials
Pretty surprised to find world renowned brand products with exceptional price and absolutely fast and easy delivery. Highly recommended!
My Wife and I are new to cycling, she's using an old Schwinn and she bought me a bike online so we could ride together. We had been to most of the shops in town while I was upgrading to things like a new seat, wider handlebars etc. When I had a blowout that bent the front rim beyond repair after converting to tubeless tires, a friend suggested Idaho Mountain Touring, the one on Cherry lane is close to where we live so off we went.
From the moment we walked in, we knew we had found right place. Brian took the time to help me understand the options, showed me what I would need to replace the rims on my bike, going as far as to show me how to remove the gears from the old rims (and actually loosening the cassette for me), and offering a ton of advice on how to setup the new rims. When I found that I needed a spacer for the gears, he found one at the Downtown store, and they where just as helpful in answering questions and offering advice.
When I finally got everything together I could not get the front tire to seal correctly, we drove over the shop and one of the mechanics showed me what I did wrong, and then fixed it and sent us on our way.
My wife was so impressed that she decided to replace her old Schwinn with a new Trek bike, Daniel walked her through the process, helped her understand the options, and they ultimately settled on a new Trek Mountain Bike.
I don't know the name of the young man who fixed my front tire, but everyone has been helpful and gone our of their way to offer sage advice. I don't see customer service like that anymore, and you have made customers for life out of my wife and I.
Thank you to your staff for helping us discover our passion for cycling, and being there when we need you...
Paul and Michelle Davis.
Great customer service
Sales associate very knowledgable and friendly. Inventory was low but he found most of what i needed. He made sure i knew of the free tuneups and how that worked. Very helpful to this senior citizen. The young gal that helped me the first day was equally impressive. Seems to be a quality company that trains their staff to understand the concept of customer first.
Your service was professional, proficient, and friendly. When other bike stores were out of items, and short on service, you always were equipped, and ready to help.
The employees there are always very helpful and give great advice!
After going to multiple stores to find a mountain bike, I was so relieved to see bikes at IMT! Bill was very knowledgeable and helped me find the PERFECT bike for me! I purchased the Roscoe 7 and love it! In 5 days, I’ve ridden three times and it hasn’t disappointed. The staff are helpful and knowledgeable and the gear and bikes are amazing. I also appreciate the healthy and safety precautions this store is taking during this time. This is now my go to shop for anything bike related!
Greetings from CA. After much internet searching, I finally discovered the gem Idaho Mountain Touring in Boise, ID.. I wanted an e-bike to get me where my knee was keeping me from going. I've never ridden one, was purchasing online and feeling out of my depth. Marc quickly and patiently answered every question either via text, email or phone; I had too many questions to count. I never once felt pushed to buy. And, I feel certain Marc will patiently answer my numerous questions once the bike arrives.
Super fast shipping, even during the pandemic!
As a person fairly new to the biking world - previously owning a 1990s Huffy - it was great to have the hands on approach provided by Emma at Idaho Mountain Touring. She did a wonderful job walking through the various aspects of my new bike and ensuring I didn't have any questions. I also really appreciate the on-site bike shop that was able to make a few adjustments to my bike before I left!
Overall I had an extremely positive experience - from ordering via the phone to picking it up in the store. I also very much appreciated the increased cleaning protocols in place for COVID-19.
Super helpful staff via chat and very fast delivery.
IMT always has helpful and friendly staff. They have a vast knowledge of the products they carry and are willing to point you in the direction of a product you already have in mind or make a suggestion of product they themselves use or based on consumer feedback make a suggestion. We love both locations and have always had top notch service. Shopping local helps our communities thrive.
Great prices, knowledgable staff, and great products!
Great selection and prices! We live in CA and appreciate the personal notes of thanks after each purchase. It helps bring the virtual world to an in-store feel.
I liked the store and the selection. I liked the help we got from Sam.
Great customer service, employees listen to the customer and truly helps find what we are looking for.
The item was shipped and delivered promptly
Mechanics did a fantastic job on my brakes. Thanks!
Idaho Mountain Touring was a big hit! This was my first order from them and I am a fan! They had several items that were hard to find anywhere else and to be honest I was hesitant about the order but they surprised me with quick service and updates throughout the transaction. I highly recommend shopping with Idaho Mountain Touring!
Great place to buy from.. I purchased a pair of sandals online and they were sent out promptly and delivered in 2 days to Iowa. Would definitely purchase from them again. 👌🏼👌🏼
It was so easy to order on line and the bike arrived very quickly ( we live in the Bay Area). We were thankful that the bike was in stock because it was out of stock everywhere else we looked. My son was so excited to receive his bike. Now he can have socially distanced bicycle play dates with his friends. Thank you!
Amazing service
Awesome quality
I have yet to receive my helmet visor set but I just wanted to quickly comment on Marc! He answered all my online questions and followed up with me to keep me up to date on the arrival of the above mentioned item.. great customer service!! Thank you Marc! And I anxiously await for my item as I’m certain I won’t be disappointed! Many thanks!
Gina W.
Colorado
You guys were right on! Not over priced!!
Great products and pricing, with wonderful service and quick shipping!
Dax provided great customer service this morning after I found 20% off on Oakley direct for the same glasses. No hassle credit with a friendly can-do attitude. I will be back for sure! Thanks so much!
Dayna was very helpful and answered a lot of our questions
Great bike and service.
Quick and accurate!
The employees were so friendly and great. The variety of products.