Customer Testimonials
Great customer service/ communication
Brian was great in helping me with my request for same-day service in completing a trike that I started to build. It was for my autistic daughter's birthday and she was excited to receive it. Thanks for making her day! :) -Larry Richardson
Service is fantastic. Staff are very helpful and knowledgeable about their products.
Helpful staff
People we great! Very friendly and informative. You web site provided me information to help me make a decision on a bike. Web sites of other bike dealers in Treasure Valley were not helpful.
Immediate response when you walk in the door-very professional and courteous!
Quality products and even better customer service. Thank you!
Love the staff and products. Good selection, fair prices. The IMT team really cares about their customers!
The service is always great and my bike works like brand new.
Quick turnaround on a service request
I'd been waiting for Bontrager water bottle cages for months from the local bike shop.
A couple of clicks and a couple of days later - water bottles from Idaho Mountain Touring.
Many thanks!
Steve
Really like the fast and friendly service!
Good product line. Helpful, friendly staff. Dog friendly.
i have been shopping here for over 20 years. Every employee has always been informative and helpful.
I can't say enough about you guys!!! Whenever I come in, you're super friendly, really knowledgable and WAY faster than I ever expect. This time I brought my bike in with shifting issues, not sure if it was the rear derailleur or shifter.
I expected to drop it off and pick it up in a couple of days. Instead they put it right on the stand and before I knew it they had the derailleur aligned and had replaced the cable. It's been shifting smoother than it has in a long time, and I didn't even miss a commute day. I always send people to you guys because of this kind of service.
Thank you!
this review pertains to the Meridian store...the mechanics (esp Brian, who helped us) are fantastic! Not only proficient in their work, but also helpful in educating us in the best way to maintain our bikes. We drove 250 miles to come to this shop in Meridian because it is that good!
Bill was sooooo helpful getting me setup with Roof rack. Even with the restricted stock, he helped me find everything I needed. Thanks Bill!
John is an excellent sales rep that knows the product inside and out and is able to make solid recommendations based on my needs and budget.
Very knowledgeable staff. They gave me a detailed run down and demonstration of the features on my new bike.
Great customer service!
Knowledge of employees and their ability to help install Yakima box on top of vehicle while I waited in the store with my kids.
Very helpful staff...
Mark was incredible. He was patient and found the 2 QR baskets i was looking for my 2 Townies. he was very knowledgeable about the baskets. He answered all my questions patiently and calmly. Although the shipping was over 2000 miles the baskets arrived in tact and packaged perfectly with not a bit of damage. They were accurately described by Mark and they are exactly what we were hoping they would be. The QR mechanism keeps the basket from touching my paint in any way and that was the thing that i most wanted t accomplish. Plus the are the perfect size and look. Everything perfect!
Thanks mark,
Rodney
Knowledgeable staff and friendly. They were reasonably priced and quick service.
so far have only used the service dept, but they are excellent!
Loved the service - everyone put up with me calling and checking on my bike. You have a patient and very helpful crew.
Top notch
We went in looking for mountain bikes for our 3 granddaughters. Sop was extremely helpful, knowledgeable and his interaction with the girls was so fun. We left with 3 trek bikes, helmets, gloves, bells and very happy granddaughters!! We will be back.
Mike and Cheryl Moore
Excellent customer service.
Helpful staff, great brands