Customer Testimonials
Staff has always been friendly and very helpful. All the local stores that carry similar products have knowledgeable staff, in my experience. However, not all of those outdoor retailers have the same friendly atmosphere that IMT staff has created in their store. That is the reason I keep coming back.
Matt M was super helpful in getting me set up with a flat tire kit (just in case)! I always get great service from him when I’ve needed a tune up!
Great communication and quick service. Thanks!
I always receive outstanding service on my visits.
I enjoy communicating with the IMT team
Local, friendly, competent.
I was able to find a Patagonia shirt that was not widely available, ordered it and it was promptly delivered. I ordered the shirt from another vendor, waited over a week, checked about my order when I was told they no longer had the shirt in stock. Your service was quick and accurate.
Quality Products
Great Customer Service
Very Timely Response Time
Amanda was a great help, very kind and gracious. This is a great company. Give them your business!
The service has been amazing, everyone has been incredibly helpful, they are efficient, and they have been so kind.
Everyone was super friendly, super helpful!
Fast order processing
One day I was heading out of work and found myself with a flat tire. Making a quick google search found out at what time you guys close and head my way there. You guys were awesome and fix my problem super fast. I love your store from affordable bike lights to camping gear, to bikes I wish I have the money for. I love to go there and spend some time just to take a look at all the gear and equipment!
Plus the people are always so nice and welcoming.
The quality of customer service is far beyond other bike shops. I’ve rented bikes from the Boise location on several occasions. The service team members are happy, not overly rushed, and take time to ensure the bikes are set up correctly and all terms are understood. The rental bikes are clean and well-maintained.
Employees seem genuinely happy and empowered to provide excellent service.
Inventory selection is also a plus. The stores I’ve visited are easy to shop ( no clutter) and have pretty much anything you beee to enjoy time outside, on the bike.
Just great products and service. Very pleasant staff!!
I appreciate that the staff is always willing to listen and give advice/suggestions. They have always been prompt and often over-deliver.
Friendly and knowledgeable staff
Close to home! Great service after purchase! Get to test ride! Shop local! Support small. Worth it! Nice people.
Everything!!!! Customer service is amazing your inventory is awesome.
We had great service, from the moment we walked in the door. We were greeted and immediately helped with our purchase, our 4-year-old’s first bike. It was a great experience. And with their trade-in program, we will be back when it’s time for another new bike.
Your team is great and always super helpful. Thank you!
Your staff from start to finish was great. They not only met but exceeded my expectations. I will be back and will steer all of my friends and family your way.
Have the products I need when I come in.
really appreciate the customer service I had in working out gift card. Great march is always in stock, nice local store
First time visiting the store and from the beginning I felt taken care of. I love my new bike. It is exactly the one I have been wanting. I received excellent customer service. Thank you!
Excellent products & excellent customer service!
Great and knowledgeable staff!
Great customer service and bike knowledge!
Easy to deal with. Downside is when I tried to order a bike from meridian location it was on backorder until March 2022. I had a look online and their boise store had it in stock. Why was this not offered as an option?
Great service , fast, way cool staff
Easy, great selection, and friendly staff.
Great work and great service Soap is a stud!