Customer Testimonials
Great product variety and you even have my size (a fairly atypical 30 or 31 waist and 34 length. i dont often find that. Staff are also great. I really love coming in to the store.
Great customer service. I had problem purchasing online so I called and they were very helpful and resolved the problem right away. High quality products as well.
Great customer service from first phone call to actual delivery of my bike. Detailed instructions on the bike, size adjustment and accessories installed. Two week and 6 month inspection check.
Mechanics know what they are doing, do not try to upsell, and are friendly. I've purchased 3 bikes in the last 2 years, and will choose IMT over all the other shops.
Very accommodating and friendly
Great product lines. That Idaho vibe. Friendly competent and easy going staff
My wife is very happy with the e-bike she purchased and the customer support and service is very good. Ryan, Danny, John, Emma, Morgan etc. were there to help. Thank you
Quick service. Spent time to answer all my questions about ebikes. Very knowledgeable & helpful.
Thank you for being vaccinated and wearing masks.
Great service!
Every time I’m in the store, I appreciate the associates care and expert help! The staff are great!! We love to shop and support our local stores.
Very helpful and friendly staff!
My sales person was able to tell me about the bikes and gave great suggestions. All staff was helpful.
The product is great
Customer service is excellent
Christos Angelopoutos was outstanding to deal with. He is certainly an asset to your store and company
Excellent service, easy to use website allow seamless access to their fine product line. Always a pleasure to sop there.
Customer service and expertise
Emma deserves kudos.
1) she totally rolled with my trans feminine daughter. Was careful with pronouns and super helpful. I can’t tell you how nice a change that was for my daughter.
2) super helpful with my 3000 fast questions about bike racks.
Ryan and Emily (I think it was Emily) were both wonderful. Very informative, professional, and friendly.
Thank you for valuing excellent staff demeanor and smarts!
Have a great day.
Friendly people, local shop, knowledgeable, goes out of the way to be thoughtful and answer questions, good stock and choice of items.
Great service and selection.
The folks were fast and efficient in filling/shipping my order. They sell top quality products and gear. I always appreciate when company’s add hand written thank you’s, I will definitely order more gear from them in the future.
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Danny and Emma were fantastic to work with. And you had the bike I wanted in stock!
Welcoming and extremely helpful staff who are experts.
My family came in on a Saturday afternoon during Labor day weekend and the service was amazing! We bought four bikes plus accessories. Morgan (and one other woman associate) helped us customize, educate, and answer all our questions. We were also impressed with the speed of your bike mechanics - they were great. Overall, we would absolutely recommend Idaho Mountain Touring and we will definitely be back! Thank you!!!
I love the quality products and the great customer service. It shows that the buyers are really looking for products that people who frequent the outdoors need.
Your store is terrific....I love to shop there, In addition, I was so grateful you guys were willing to take on another task, which was to assemble a stationary bike for me!
Products were easy to find, store was clean, and found products that I could not find at other stores. Staff member was quick to help when there was someone in front of me at the check out. Lastly, all the staff was masked which made me feel very comfortable and safe-thank you!!!
Everyone I spoke with was very friendly and helpful. It really made it a great experience. And I’ve tried other shops but the customer service you guys have made me feel like I found my shop for all my biking needs. Thanks
Great job on my bike!