Customer Testimonials
The Yakima order arrived promptly and was very well packaged and on time. A great online resource!
Great group of folks
1st Rate
As soon as I walked in the door two people said “can I help you”. I am from New York visiting and I felt very welcome. John helped me with the map and advised me of the trails to bike in the foothills. He was spot on and I have had three fantastic days of biking with more to come before I have to go back to New York
Great customer service with the bike repairs!
Friendly and knowledgeable staff.
The staff were very helpful in showing us ebikes and accessories. Completely satisfied.
Great customer service and high quality products.
I really appreciated the service that was given. The associates were informed and able to help me ship my bike faster than I expected.
Loved the personalized note I got with my order! Quick, reliable shipping!
I wanted a new bike and they were great to work with, helpful, not pushy at all...
I like your mens clothing lines and camping and bike acessories!
Purchased the Trek DS4, very smooth riding bike. Service team was accommodating in answering questions regarding the bike and potential changes; like tires and tubes.
Rusty helped us figure out what roof rack configuration we needed and had us on our way in no time.
Needed a brake cable replaced. Their online scheduling service was awesome, they ended up getting me in several days before my appointment, and did the work quickly for a great price. Very happy with the experience!
Fast processing and shipping
Great experience in buying my bike. I am handicap and needed something to help me move around. also needed a better bike to exercise my Husky. i've been looking at different bikes on the internet for a few months but really didn't know what to buy. So I decided to try to buy it locally . I called another store in meridian and they didn't carry ebikes. then i called Intermountain Touring. Sean was very helpful in answering all my questions and concerns. I finally tried a couple of them and fell in like with the lighter Townie.
Main reason is my bad back cant handle much weight..
I then took it back and had the gears modified to make it go a little faster and fit my ability.
There great at helping customers get what they want and need.
I will recomend them to everyone.
The shop guys did I a great job on a hub rebuild. I'll be back soon. Tx
The guys were efficient in getting my bike repaired...much quicker than I expected!
Emma was amazing and answered all my questions
Knowledgeable and friendly staff. Good bike selection and excellent bike maintenance service.
Customer service!
IMT had the item I was looking for at a reasonable price. Shipped quickly (arrived sooner than expected) and was received as expected. Great doing business with you.
Great selection and fast response/delivery!
It was exactly what I needed and I couldn’t find it anywhere. It was shipped very quickly and included a personalized note with my name spelled correctly which is very unusual
Go Pokes!
All the staff were very knowledgeable and helpful. They went out of their way to make sure we were taken care of. We bought two bikes and made the purchase on Sunday afternoon and returned on Monday after the the second bike was put together. Due to my with schedule we couldn't make it to the store until just before they closed. We ended up buying some accessories and they installed them on the bikes and made sure we test drove them before we left. Three employees stayed about 45 minutes after closing to make sure we were taken care of. I was sorry that they stayed but so thankful. All three of them didn't complain one bit and said they were happy to help. This is the second bike purchase from the Meridian store over the last 6 years and I won't hesitate to come back again! Awesome shop!
This is interesting....not sure about that Bill guy though.
Help is of expert level in regard to biking and technical options to consider for purchase. I have never felt an "upsale" effort from this team. I have purchased a few bikes from this team over the past six years and satisfied with each.
My last purchase was a bit unique in the sales process as i purchased two children's bikes via phone. I bought two Treks Predator versions a 12" and a 20" 7 speed.
There were some pricing options with colors and being a phone purchase it would have been nice to have the help navigating this. There were a couple of lesser cost options and I still may have made the same purchase, however, i didn't know about them until I stopped to review the website. Just a tip for helping the buyer to understand the options.
Prompt, candid, accurate service, despite my lack of knowledge of current mountain bike technology.