Customer Testimonials
The shipping was quick and my order arrived just as described and without damage. Thank you!
Prices are a little high. But people are awesome and they have quality gear. Will definitely go back.
Shipping was FAST. I mean, it took UPS awhile to deliver it, but you shipped it out right away and I appreciate that. I'm in Florida, but will be buying from you again!
The product and the employees
Dax is the best! Love the personal and knowledgeable service we get at IMT. We even bring our out of town friends in to see how awesome it is.
Parts and accessories
Fast shipping, great company!
Helpful and happy
The selection was great and the prices were really competitive with the big box stores! Service was quick and friendly when I came to pick up my order. Super simple, easy process. I do my best to support local Boise businesses and Idaho Mountain Touring makes it that much easier!
Friendly, knowledgeable staff. Great bikes and service, as well as other awesome gear!
Had a great experience with Sam at your store! I called from American Fork, Utah and bought an Electra Cruise Lux3i step over in black. The purchase was handled professionally and I couldn't have been more pleased. I arranged to have someone come in and pick the bike up for me, which they did the next day. Great customer service! I would highly recommend Idaho Mt. Touring.
I really appreciate the very quick delivery as well as the personal note that accompanied the delivery. That was a very nice touch.
I only buy gift cards here, but my son-in-law totally loves shopping at your store.
Scott was the gentleman who helped us get the accessories that we needed. He was extremely helpful and knowledgeable. Great customer service and made sure everything worked well after he made adjustments to my bike. I highly recommend this shop for anyone who is interested in excellent customer service along with very knowledgeable staff!
You’ve always done great in the 30 years I’ve been shopping at IMT!
Brian was very helpful and was a big help in finding a bike for our daughter. Excellent customer service and an overall great experience
Fast, friendly, and professional service!
Simply a great outdoor store with excellent customer service throughout.
My husband Bob and I have shopped at IMT for over 20 years, and will continue to do so.
All the sales associates and service associates are friendly, knowledgeable and helpful.
I was especially pleased with the attention and service of Zax and Hannah on the day I was there. They spent time helping me find just the right Trek eBike, and then outfitting it for my needs: different tires and pedals, fitting me for a new bike helmet. And finally, giving me instruction on how to maintain my bike to keep it working well
I will continue to shop with IMT and sing your praises to anyone who asks where I got my fabulous bike!
Cris
I bought a men’s swim trunks but got the wrong size and do not have my receipt
Am I able to exchange the size?
Great service. Friendly helpful patient. Love it.
I called and asked a question about shipping and when I placed the order at three it was shipped the same day. Great service!
Job well done. Bike rides amazing
Great customer service from all employees. Gave us ideas for local trails. Ended up canceling my back order because of the long wait time for the bike. Employees still were pleasant even when I was canceling.
Very helpful personable service.
Fast service. Easy to use website. Thanks!
Great customer service and quick shipping
Quick shipping. Nice layout on website.
Very responsive and nice to deal with
Personalized hand written note thanking me for my order. Very nice touch. Even provided first class return label if necessary.