Customer Testimonials
While my wife and I were on a bike ride I had a flat tire a block from your store in downtown Boise. I bought a tube and some tube sealer from your store and was changing out tube in your parking lot beside building. One of your employees saw me outside when he was testing a bike and saw I needed assistance. He went inside to get me the proper tool and made sure I got my bike going again.. i call that going above and beyond. I will be back again
Knowledgeable friendly staff
Good products and great personnel working at your store.
Great product selection with friendly knowledgeable staff that’s always willing to assist. Best store of its kind in Boise!
It was great to order from Idaho Mountain Touring. The shipment came on time and without any issues. My gloves were hard to find in the color, type, and size I wanted/needed. They had it and that's why I chose them in the first place. I will be ordering from them again as a go to first due to my experience this time. Thank you Idaho Mountain. :)
Local shop with good knowledge
Outstanding service and bike knowledge!
I can feel good about shopping at IMT because I know Chris takes good care of his employees and that matters - a lot. The service during, before, and after the sale is always great, and they carry only the highest-quality products. IMT is a landmark store in Boise. I shopped there when it was a tiny, little store on Jefferson St. and it was always a hive of activity.
IMT also handled the COVID-19 pandemic perfectly. I felt safe going in there and the staff were demonstratively appreciative of the customers who visited at that time.
Helpful, informed staff. A wide array of services and products.
The repair shop and it's workers are good at repairs and customer relations. I highly recommend them.
Staff was awesome and listened to what we needed.
They were efficient and thorough. They worked quickly on the turn around on tuning up my bike and adding gears to it. I would recommend them for all you bike needs.
All the bontrager products that are hard too find everywhere else
Amanda was an absolute jewel to work with! I ordered a gift card for my son and Amanda cheerfully, efficiently and conscientiously executed my request although I made multiple mistakes trying to place my online order. She was very helpful, Extremely friendly yet professional - an exemplary employee!
Friendly efficient service
Fast, reliable
Love my bike helmet visor. Easy to use website and fast shipping. Good fit, well made...great sun protection. Thanks!!
IMT is a great place to shop. I am actually really surprised that John remembers me and what Bike's I have purchased every time I come in. I don't even see myself as a big-time customer, but people in the building treat me like I belong there. They don't even make me feel bad for asking beginner questions on how to do something that every Mountain Biker seems to know. I appreciate the service. Thank you.
Friendly and knowledgeable
Dax was so nice to help us getting the bikes- great recommendation and tips, patient!
Excellent range of products, with good selection both in quality and in quantity. I really appreciate the Boise store staff expertise and the fact that they are really great people to work with!
Reasonably priced and quick turnarounds before the pandemic understandably slowed things down.
Just good stuff, solid selection of good quality gear.
Great product and quick delivery! Loved the little note from the employee that was tucked inside my package. Could sense the good customer service even though it was an online order. Happy to shop local and smaller businesses :)
Dax is an incredible resource. He knows his stuff and never steers me wrong.
The service department is full of some very good looking gentleman.
Always great service, selection and location! Very much appreciate your Covid safety protocols… keeps me coming back!
Great customer service, I was a first time customer and really appreciated Johns knowledge
Friendly, knowledgeable helpful people in the bike repair/maintenance area.
Loved the people and service. So easy to work with.
They listen and help .