based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I went to pay for the bike that I had left for service, I was expected to pay for it before I was given a detailed invoice as to what had been done. I knew that it was going to be in excess of $250. But, I was asked to give my credit card for a nearly $400 invoice before I was able to look at the detailed invoice.
It would be the better part of good faith to be able to see the detailed invoice before paying the bill.
All of the things on the invoice we legitimate -- and necessary. I'm not complaining about the size of the bill. Only that I would have appreciated seeing it before my credit card was run to make the payment.
Staff and selection
I really appreciate the help I received. The only issue is the slow and/or delayed response. But, that is understandable because it appears that the staff was extremely busy. The staff was friendly and pleasant, and followed up on my request.
Your service is excellent!
great customer service
Very fast turn around!
The person that helped me was very pleasant and went out of his way to assist me. Really appreciated that.
I brought my 3 kids to Helen's to get them all new bikes. We arrived and started looking at the available bikes. The sale associate wasn't very knowledgeable about the different options. I did a bit of research myself online and made some decisions on which bikes to buy for my kids. Everyone we excited about getting their new bike. However, despite being the same bike as the others (only a different color), one of the bikes we decided on was nearly double the price of the other bikes. When I inquired why, they responded by saying it's a different model number. The bike center was nearing their lunch break thus we left the bike shop without purchasing the bikes and the kids were obviously disappointed. When I did some further research online, I found the exact bike on the cannondale website for a much lower price. I called Helen's MB and inquired why their price for the same bike was twice as expensive as the website, the put me on a long hold and came back to report that they had mismarked the item and the online price was the correct price. I then drove back to the center to buy 3 bikes and 3 bike bells without any apologies and without any discounts or complimentary accessories. As you can imagine, if my kids were not extremely disappointment and sad that they were not getting the promised bikes, I would have purchased elsewhere online and have it shipped to my house.
friendly and helpful
Great customer service!
Very helpful sales and service people
Good customer service.
Quick, friendly service and reasonable prices. I appreciate that the mechanic tightened my chain as a courtesy.
Great product and awesome service.
Very helpful, kind and patient staff. Thank you!
Energetic staff and affordable prices. Thank you.
The service was fast.
I appreciate the layout of the store. I always appreciate the friendly staff that great me by name with every visit. Seth, David and Greg are always close by to answer my questions when I have concerns. I will gladly stay a Helen’s customer along with my cycling club! 😃
Daniel and Edgar are awesome. Always take care of my needs. 👍🏼
Seth was excellent!!
You guys took care of my bike so well. And provided great customer service throughout. Wilbur in the shop is the man!
Fast and thorough service
Brooklyn was very helpful and took his time with me talking about the options I had in upgrading and servicing my mnt bike. I appreciate that.
Cameron was super helpful and answered all of my questions. He gave me different options, and was very responsive. And when the shoes weren’t in stock, he quickly got them from another one of your stores. I just had a really good experience.
Always good service. Easy to deal with. Just have to be patient.
Fast, easy and reasonable!
Service did maintenance and new chain on my bike within an hour. Really nice thanks
Eric Rodas is the #1 Mechanic in the area!...As a bike racer, when EVERYTHING works perfectly, you put yourself in a better place to win. So, i trust Eric with all my bikes!
Helpful and friendly - they had what I needed
Nick Perzik was super helpful to me in selecting a bike and buying it. Knowledgeable, patient, friendly. I would recommend you guys without hesitation!