based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lots of variety of bikes, clothing. Accessories
The repair department is the best around and I can’t imagine purchasing a bike from anywhere else… They honor the purchase and then continue to help you care for it for the life of the bike!
True professionals
Great product assortment
Knowledgeable employees
Awesome service department
The very best service, sales and personalities in the cycling business!
The knowledgeable staff was able to help me quickly get to the right shoes for my needs.
Always great service from a fantastic LBS!
Speedy
I’ve always purchased my bikes from Helen’s or I Martin. Their service is amazing. Love the bikes. And Scott the manager has always been extremely helpful and gone over an above.
amazing shop and extremely knowledgeable people to help you with all your questions!
nick rocks and the techs are the best
went in for a quick courtesy service on my wife's trek and while there decided to upgrade helmets and gloves
always a great experience and now have a few new toys in mind for my next visit
thanks!!
truly experts for both sales and service!
Very friendly and responsive if you're looking for your next bike or some maintenance on an old bike. The mechanics are top notch!
Great experience as always! The team is super helpful here and always helps me get what I need.
I’m an AidsLifeCycle rider and was given a discount for a purchase so I’ll continue shopping and recommend Helen’s to fellow cyclists
Fixed my tire fast, while waiting. Thank you!!!
Everything! Sales guys and mechanics are awesome. Always helpful and explains everything that’s going on with the bike.
Great products for all levels for biking. Service it top notch. The people working in the store are full of info and know the products.
Josh was fantastic.
Helped set me up for success as I got my first road bike, gave me excellent advise tips on the essential gear and helped pick an effective bike that suited my entry level budget.
Great store and delighted with the visit.
Fast, reliable, and knowledgeable service.
Nothing, great store
Erick Rodas is by far the best bike mechanic in LA!
Service with Eric Rodas, the pro mechanic is excellent— an excellent bike mechanic.
I haven’t looked at the products much the past 2 years due to the covid restrictions, and the restrictive way in which the store was run— too long a wait to get in, etc.
Josh was very helpful in helping me choose the right bicycle and selecting the right components. He is quite knowledgeable and is able to communicate clearly. The service department did a great job tuning the bicycle in a timely manner.
I've been a satisfied customer since 1982 ... simple as that!
A lot of items in stock and very knowledgeable staff
Friendly, quick and easy!
Better inspection to the bike before give it to the customer
Helens cycles was the only store in the Los Angeles area that was able to order the gromet cover that I wanted for my Santa Cruz Stigma. I made an appointment with a mechanic to have the bike get a few component installations that I was very excited about. The gromets arrived within a week! I was very and I drove over (from dodger stadium area) to pick them up.
I left my bike in for a dropper post install, bar change (internal cable routing with the bar) and a new rear derailer cable.
I got a couple of calls from the mechanic saying there was a need for a brake line purchase and that the dropper post install was tricky, but they were finding a solution. I trusted their experience.
I picked up my bike, took it for a quick spin up and down the block said thank you and quickly left for home to try and avoid Friday rush hour (I should have inspected the bike closely), I noticed a few things when I got home.
They forgot to return my handle bars. They said a mechanic that lives near me would can me this weekend to coordinate a pick up (the mechanic hasn't called)
My hydro disk brake levers bottom out even after I've bedded in the brakes and they don't stop me the way they should. Mechanic had to remove the the couplers from the 2 brake lines for some reason.
The cable routing is messy looking. Plain and simple. Cables are unnecessarily long. Why did the mechanic remove the hydro brake line couplers?
The mechanic didn't re install the gromet cover under my bottom bracket. When was I supposed to find out about this? It's exposed. The bottom bracket internal cable routing port is crooked. I can't even put on the cover.
The mechanic had to mickey mouse rig my dropper post. It is a Thomson covert black post, cable actuated. I asked for it to be installed to my SRAM front shift lever. It wasn't done properly.
And last but not least. The mechanic used a gromet cover with a hole that's TOO LARGE for the dropper post cable. The gromet set came with the correct sizes for every port cover on the bike. I'll have dirt and water going into my down tube in no time. Maybe that's why the bottom cover was left off? So it could all drain out 😂 this over sight that's going to cost me time and money to redo.
Worst part is after paying $257.23 is that my bike is still not ready. This is how I commute. I don't have a car.
My fiancee and I got to ride bikes with the owner of Helens cycles during Tour de Austin. He was a nice fellow, I wanted to checkout a new (not so) LBS. Sad to say but I won't be going back.
Great service ! Great staff!