based on 4949 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly fast and pro!
Knowledgeable, intelligent and friendly crew.
Always a pleasure to visit and learn.
Mad selection of bikes, gear and clothing.
Happy customer here since 1994, and I confidently refer all my clients, family and friends.
Billy Parks
Rodeo Realty
Best bike store in LA: friendly, knowledgeable staff & outstanding mechanics.
Told me that you'd have a part in stock in 2 weeks. Took more than 6 weeks before I canceled.
helpful service people and good knowledge of mountain biking. Good product inventory.
I love the friendly, knowledgeable staff. Service is unparalleled and I love having a local bike shop that I know and trust. Fast repairs, too!
Keep up the great work. You make a great team.
Great service from Erick
Quick, no pressure and good advise
Friendly, knowledgeable, quick service, good price.
Seth was great helped me find a bike for my grandson. He even gave me the number to the bike whisperer to help him ride better!
Sales guy was helpful. I just wish i could have gotten a survey from Santa Monica. The sales people have a dry sense of humor and it comes across being passive aggressive. I’m sure you guys know this already from that store.
You had the requested bike in stock and in time for my granddaughter's birthday! Within a few days it was assembled and out the door. Thank you for putting a big smile on Betsy's face!
Brady was very helpful with getting the right bikes and accessories for our needs.
Listen and suggest accordingly and timely
i like that ypu always have the bikes that fits my extra small frame size.
Staff really helpful
Love the staff, love the mechanics who do such good work on my bike, love the love everyone has for cycling
Quality products
I was very impressed with everything, customer service product knowledge from your staff which made it easy for me to make an expensive purchase. I am very happy and will enjoy every mile.
Thank you so much.
Armando Carrillo
I. Martin always provides great customer care! I called the shop to let them know that I was looking for a women's hybrid bike, and when I arrived, Eduardo had already selected bikes for me to try out. He was incredibly patient and knowledgeable, and outfitted me with everything I needed. This experience was consistent with every interaction I have had at the shop. Superb service with a high quality product. Thank you!
Everyone at the store is friendly and knowledgeable
I just LOVE you guys! Everyone in the shop, from my buddy Scott, to Leo, asst technicians to sales staff, all make me feel special when I walk into the store! When you're able, you handle my situation right away! You've supported me with my Ride Across America in 2021. Your expertise on all things mechanical, technical and electronical are second to none!!! I've purchased all of my Trek bikes from you guys, as far back as 2012 and they still serve me well and you're there when I need you! Thank you for all that you do!!
Great customer service! Frank was amazing! The bike he helped me choose was really the best fit for me. I love it! Thank you all!
Great customer service
My experience was excellent as a result of Josh's knowledge and guidance. He explained the differences in the bikes extremely well, and his recommendation was spot on. My son ended up with the perfect bike for his needs.
I must say, I've been coming to Helen's for twenty years. Started out with LATri Club, then LaGrange, and Scott and the guys at the Marina location have always been the best. They remember my name and knew me as someone who always tipped the mechanics, even if I had to return to the store another time just to be sure they got one.
It seems I've been coming to the Santa Monica store just as long and not one person there knows my name. Not one. I know Monty better than others, and I know he knows me by face, but I feel like I also know Brady, Josh, Cameron, Gil and a few others well enough that they should recognize me as well. Nope. I've been tipping the guys in the shop consistently for those 20 years as well, but I stopped going to Santa Monica prior to the pandemic because they didn't seem to know who I am, nor did the floor guys.
I feel like my loyalty to Helen's is pretty solid and that I don't require much, but I ride a lot, certainly enough to be taken seriously when I go there. I was a huge fan of Adventure 16 too, but when it went away it didn't surprise me because again, twenty years of loyalty and only one guy knew who I was. I don't tend to buy stuff from the internet if I can avoid it, and I want to buy more from Helen's, but part of the experience there is affected by this. My suggestion would be that they make more of an effort to track who the regulars are, or at least the guys who don't use other bike shops no matter what. That's me, and even though I don't think I hold it against your staff, I wish I wasn't starting over every time I walk into the store.
Great service and helpful on the phone
I wanted to buy a Garmin. The gentleman took his time to explain the features.
Thank you.
The salesman was friendly and allowed me to spend time test riding the bike and there was a great variety to choose from, although I was pretty sure what I was looking for. He was knowledgable and helpful. I also had some concerns about some of the components but Mike was able to address those concerns and overall I am happy with my purchase.
Thank you 🙏 Mike Appreciate for your help, Stay safe