based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good product selection and excellent customer service.
Jay and Adam were very helpful in the planning of 54 bikes for a group activity.
Adam onsite was super kind and helpful with any questions our attendees had and even helped a few understand the working of their bike.
Great outing, thank you!
Staff is always friendly. They have your best interest in mind when getting bike services or are buying bike parts
Great staff - Monte was excellent to work with .
Quick, easy service, and friendly staff. My visits to Helen's Cycles are always easy and a pleasure to complete. No surprises and frequently in and out quickly. Although I do miss the location on Lincoln Blvd which is in my neighborhood.
Quick, accommodating and friendly
Cameron was very attentive to all my questions and concerns and answered all of them seamlessly. Rest of staff was also great. Wide selection, will be coming back for sure. Best bike shop i have ever been to.
Great local place, great customer service and job always done right!
Lots to choose from
I’ve had wonderful experiences with your mechanics and sales staff. Will definitely be back!
Great Service!
I've been shopping at Helen's for more than 40 years. It consistently provides a large selection of products and great customer service!
Really appreciate the service department squeezing in my walk-in tuneup request. Thought at first I was stranded for a few hours, but walked out 20 minutes later. Thank you, Helen's!
Helen’s is very civically minded and very generous in supporting local youth groups and cycling teams.
Helen’s has the largest variety of bicycles, components and accessories and cycling clothes in Southern California.
Helen’s employees are great!! Very knowledgeable and helpful. Many of their employees have worked for Helen’s for many, many years. That says a lot in a real positive way.
Ian is very helpful identifying what bicycle and accessories are suitable for me.
Buying a gift card for my cousin's birthday gift is always easy.
the service was great!
Purchased a bike and they installed wheels and new pedals that i purchased.
Overall great store and awesome people.
Everything! But mostly the staff. Impeccable service.
Got helped fast.
I love Helen’s, been a customer for over 30 years. The staff is the best and Egber is amazing!
All the interactions I’ve had with staff at the store have been very positive. It takes me a while to decide on what bike works for me (this was my second purchase there) but I don’t feel any pressure. I like Trek bikes, and they tie in with the Trek Travel tours we take. I get my bikes tuned up there, too.
Everything
Jay brought his A game! Was able to help me with hard to find, obsolete axle for my 2013 Santa Cruz Tallboy. Highly recommend!!!!!
Bike service team is amazing
All concerns and needs were addressed and satisfied.
My experience was with a bike rental for an out- of-town visit to Santa Monica. Got to know the Helen’s staff on a shop ride and these guys are great - Adam, Mike, Eric, and Ian.
The rental process was smooth, the bike was solid and it was an awesome cycling weekend.
Ian was great. Very helpful, knowledgeable, calm, patient with us. He helped me buy a great e-bike and my girlfriend is delighted about it.
Selection and very helpful employees.
Always get great service and a wide array of parts, components, apparel and gear IN the store.
My salesman Cameron was terrific. He was honest and patient and help me out a lot.