based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the friendly staff, they're my local bike shop for over 20 years.
Fantastic, friendly, and knowledgeable staff. The store always seems to have the latest products even when other’s don’t.
Great people.
Wilbur is excellent.
I had a slow leak in my front tire and brought it in to Wilbur and he looked through it and saw that that the tire had a tiny cut. Because I ride my bike sometimes 10 or 15 miles, I didn't want trouble, so I had to repair it, and Wilbur did it immediately. A small piece of glass had apparently caused the small leak. I have had very good service in recent years and recommend Helen's Cycles because they know what they have to do to help us keep our bikes in shape.
Knowledge staff - most important. They are akso overall sort of happy people and seem to like biking. Bonus points for efficiency. Wouldn’t go anywhere else for biking stuff - service department is excellent too and speedy and diesnt oversell. Don’t even care that you are a little pricey - almost forgot -QUALITY bikes - up to luxury if that’s what you want. We’re weekend warriors but it’s fun to be with all those skinny guys who really know what they are doing
Class shop! Wouldn't go anywhere else. Thank you!
Very helpful, knowledgeable, great product selection, excellent customer service.
Helen’s is the best cycle show and always exceeds my needs!
The staff and the leadership are excellent.
They care about their customers and the community.
Highly recommend Jay and Helen's Cycles
Service was awesome!
Very good communication
sales and service staff are excellent!
Fast and professional
Helen's is the best in West LA
You are always prompt and attentive and fairly priced. I've been going to your store for 20 years now.
Friendly, good selection, efficient service
quick service for a reasonable price
Love my bike..!!!
High quality bikes, and they give free maintenance for a year.
I like the help from the employees and technicians the most.
Great service, easy going staff. Can't ask for much more.
I purchased a 2018 Trek Domane from Helen’s and have thoroughly enjoyed my purchase. I have ridden thousands of fun , challenging and exhilarating miles. Look forward to riding many more. I also have gotten my Trek serviced at Helen’s in Santa Monica, multiple times, and give them 10 out of 10 for the service an advice they pass on. Customer for life!
Excellent service and profetionality
Erick Rodas cleans and tunes my bike. He is ALWAYS helpful, kind, competent, informative.
I paid for an ultra tuneup for my bike and now the bike doesn’t shift properly. I even took the bike back to the shop to have the mechanics get it right and they agreed that it wasn’t shifting correctly but had no idea what they had done to cause the issue nor how to fix it. Finally, if that wasn’t bad enough, nobody offered to refund the $160 I paid for the supposed tuneup.
Eric is always wonderful.
Great folks. Very knowledgeable and professional.
Great quality of work and quick turn around each time I need bike service! Thank you!
Amazing service!!!
Very nice, patient and helpful staff