based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The techs are great - very friendly, very knowledgable and efficient
Always great selection. And terrific service too!
Staff is like family. They know you and take care of their family
Kind, professional, reasonably priced and efficient service.
An informed staff that is available to help you with your bike needs. A large selection of high end merchandise.
Great customer service! I rented a bike while visiting Santa Monica for Sprong Break. The bike was high-end and in impeccable shape. The shop gave me great ride recommendations tailored to my needs. The location is excellent off bike paths and some really great coffee shops nearby! Highly recommend stopping by Helen’s is you are cyclist and in the area!
Great techs and good value. I dropped off my two bikes close to the closing hour and got them back right away the next day.
Great service department. The entire staff is super friendly and helpful.
Everyone is very friendly and All my questions were answered.
I bought an e-bike and assorted gear. Cameron was incredibly helpful.
Salesman was Nice, knowledgeable, and helpful
Great products in a great Westside Location.
Outstanding staff and technicians.
My number 1 bike shop.
Everyone could be more friendly. I also think notes from customers should be taken when they drop off their bike so the customer isn't disappointed when they pick up their bike when things are not done or something is done that was not asked for.
Always friendly and courteous service.
Always have great friendly service.
I already recommended you to someone else just after I left the store. A friend asked me where to go for some bike accessories and I told him to head over to Helen’s. Good selection, knowledgeable employees who use the products and give honest assessments.
Wilbur was amazing as a the tech who talked to me about my bike and serviced it. Can't recommend him enough.
Great service!
Greg was extremely helpful and got my new bike together quickly
Great staff and mechanics.
Excellent service. Keep it up
I was delighted by Wilbur’s shared sense of urgency to help restore my bike to continue my vacation as planned with daily rides. I’m visiting Santa Monica from Santa Fe, NM for 7 days, and breaking a gear shifter on day two was disastrous. After locating a replacement for my Campagolo Record component the same day, I was back on my bike the next day.
Knowledgable sales people. Quality and reputation.
Outstanding service from professionals at a fair price.
Great shop, great employees. Love Helen's!
Friendly people, took care of my mechanical needs promptly
Friendly/knowledgeable staff decent product selection/stock make my visits efficient and frictionless!
Reliable support staff who have come through time and time again
Great team, great service. 10+!
Good service