based on 1639 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and excellent work each time we bring our bikes in. Thank you!
Cameron is the best. Your team is the ONLY real bike shop to go to on the westside of LA
Russ
Customer since 2010
Fast, easy, professional.
Great service on my cherished Time Skyline
I took my Electra eBike in for routine service and they did a great job. Quick turnaround and runs like buttah! I took the opportunity to say hello to Monty, who scored my bike for me 3 years and 8000 miles ago!
Service department is excellent, fast and efficient. Love it
Monty is great
Thanks for delivering a great bike to us on such short notice! -Jean-Marc Vlaminck
All of Helen’s staff from owner to sales reps to cashier to repairs - everything 10+++ I have been coming to Helens for over 30 years,
They never disappoint - service and personal attention is unparalleled!
G. Marq Roswell
Best mechanic in the business
Came in with a vague idea of what I wanted. Met with David who was superb from start to finish.
Even ordered the specific bike from Trek for me to ride in person. No pressure and very attentive.
Answered all of my many questions and he knew exactly what he was talking about. I00% recommend.
Friendly an knowledgeable
The staff was so kind and helpful🙏 As a Pacific Palisades fire victim who lost literally everything, Helen’s was a needed visit to the store in Santa Monica. So very grateful for their kindness,
Cameron listened carefully to our wishes and found bikes in stock.
Everything! I've been shopping at Helens for so many years, and each and every time the staff is professional; friendly, helpful and just fantastic.
The Service Department is always awesome as well.
Adam is amazing; as well as everyone. Always love shopping at Helen's. Happy to recommend
Super nice !! Helpful and efficient
Friendly staff, but they could be better about educating on bike tech. The older guys on the floor can help the most. Young guys should study up and be ready to offer opinions.
They took great care of me after the palisades fire. Real professionals with empathy!
I was not permitted to authorize someone else to pick up my order. However, I was permitted to immediately cancel my order and the merchandise were held so that individual could purchase them in person.
always fantastic service!
Shopping at Helen's was a very positive experience. The salesman was friendly and informative and he did not pressure me at all. The store had a good selection of bikes at all price points. I ended up buying a Trek hybrid. I was given the opportunity to take the bike for a ride before purchasing and that was much appreciated. I also bought an odometer and water cage and a technician installed them right away.
I came in unannounced with a problem trying to get my bike dismantled for shipping. The guys jumped right in, and also replaced an inner tube that was flat. Everyone was incredibly friendly and helpful.
Repair-Wilbur and team!
Incredibly patient and caring staff with lots of skills and experience. Willing to help out in an emergency. A long-term part of the community! The best.
Extremely helpful customer service and high quality bikes
Your ultra cleaning, lubrication, adjustment and repair service. After same, my bike is like new!
The mechanics and friendly service
Always a pleasure dealing with store manager Daniel Bonfim...courteous + knowledgeable + he always gives me a nice discount in appreciation for my ongoing business!
We love our new bicycles and the service we received from the cycle shop was terrific.
The service and bike shipping department folks are so friendly, deeply capable, and professional.