based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tough to get into the store right now. Five at a time does not seem like very much for such a big space. Along with being closed 2 days a week and being open for just 6 or so hours a day makesone reluctant to even try to come in.
Grear
great mechanics. friendly folk
Very quick and attentive to what i wanted. Thank you eric and the team at Helen’s!
So grateful to Jay and the other awesome repair folks for fixing my Taga bike back wheel when I rolled it in and really needed some quick help. Thank you!!!!
4 bikes and counting. The helens way.
Very nice workers, gave me excellent service!
Friendly and knowledgeable
You guys did a great repair on my bike. Thanks so much!!!
Huge selection of bikes and friendly, knowledgeable staff.
Wonderful service and expertise! Mike is great!
I go to so many different bike stores, this one has by far the best welcome, service and crew..by far!!
professional, organized, did the job efficiently and did it right the first time. For a good price.
Provided complimentary tune-ups for one year after purchase of a new bicycle.
The speed and quality of the repairs!
The staff is great but my bike shifting still skips and I need to bring it back in.
Amazing and speedy process
Helen's is the best - the customer service is friendly and quick. I wish all services were as enjoyable to do business with.
I'm really conflicted. I have been a big supporter of Helen's through the years and have primarily dealt with the crew in Santa Monica although I have bought a bike in the Marina and have had the guys in the ex-Westwood store do some maintenance. All great experiences. And my initial experiences with the Manhattan Beach store were good. But this particular experience was about as bad as it gets. I brought in a broken wheel in for evaluation and repair. I was working w/ Greg. The plan was to see if Cannondale would warranty the item or just get the necessary parts to repair the rear hub. If that was not possible then we would look at a replacement hub and re-lacing the wheels on my dime. Although I was not in a hurry there seemed to be ZERO sense of urgency on Greg's part. Although he told me that he'd keep my updated he NEVER called me. I always had to initiate any call or conversation. Greg was pleasant on the phone but I felt as if he had no interest in getting things resolved. After multiple calls with no action I had to email Jay and ask for his help. Two days later Greg called me (no apologetic in any way) to say the they would have the necessary parts in a few days to repair the wheel. I would have welcomed that information 2 months prior but it took an email to the owner to get results. Anyway I decided to do nothing but it was something that could have been resolved much earlier.
I know that things are different now due to COVID. But this is a great opportunity to strengthen customer relationships with basic skills like proactive and open lines of communication rather than being non-communicative and leaving customers in the dark. I apologize for rambling but I truly felt the need to respond.
Name removed
Super easy and friendly phone order
Helen's is the best....full stop!
Reputation for quality products and friendly, helpful staff
Seth, at the Manhattan Beach, was very helpful, knowledgable, and kind.
Friendly experienced staff.
Frank was awesome.. explained the differences in not
Only the mtn bike frames abut also their components. When it comes time to sort out anything bike related, I’m definitely coming back...
It was fast but well done
Helens is the best in service, I’ve been a customer for about 5 years will not leave them.
You have most accessory products and a good selection of bicycles
Friendly, knowledgeable staff.
What is going on with reduced hours? Had to skip Helen's in Santa Monica and then wait at I Martin closer to home. Negative impression given by staff who explained this was their only lunch break and that I should be happy to wait with my two young kids. Five people at a time in the store? And 15 minutes maximum to test and buy a bike? Long line of unhappy people in both parking lots. Hope you are able to resolve Jay. Will shop elsewhere for now.