based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Manager Greg was very helpful and patient. Not pushy at all, and remembered us when we came back the day after our first visit. Happy w the new bike for my daughter!
Amanda was very friendly and helpful. Was happy to have her assistance.
Greg was super helpful and made my first experience at Helen's a great one. I will recommend not only Helen's but Greg specifically to anyone looking for their bike needs.
Always helpful. Good stuff inside
Your store manager has always been an asswhole. Could never recommend your store to anyone.
People are very friendly and knowledgeable
You are the best.
Helens reliably does good work
Knowledgeable staff and family friendly.
I took my beach cruiser to upgrade my tires and I was extremely happy now my bike rides smooth and fast thanks Helen’s Great work!!
Great selection, bright and skilled staff.
The shop was helpful in ordering a tire that was not in stock.
It arrived within a few days and they called for pick up.
Helens Manhattan Beach is my local shop that provides good service.
The people who helped me were knowledgeable and incredibly nice/friendly.
Frank was very helpful and informative.
Appreciated the wonderful customer service.
We purchased two bikes
I've been a Helen's customer for 25+ years. I've always been satisfied with the products, and staff most of whom are bicycle riders. You have good, quality products for the whole family. Your repair service is an important adjunct to the process.
Thank you.
Fast, knowledgeable service. Had a hard-to-get item stock. Assembled my bike within hours of my purchase over the phone.
Helen's is a cool place! nice bikes and gear. I've been shopping there for years
Price gouging. This part was $100 over what others such as Jenson normally charge
I purchased my bike online and had it shipped to me, so I purchased it without being able to inspect it. Overall I am happy with the bike, but a little disappointed that is has some cosmetic damage, and it was missing all the documentation from the manufacturer.
The warranty card and owner's manual were not included with the bike.
Also, there are several small areas on the top of the frame where the bike was damaged prior to shipping. This damage includes small gouges in the frame so that not only is the paint chipped, but also there are pock marks in the frame. These are small (1/8 inch each), but in a very visible spot.
This damage covered with protective wrap that was used in shipping, so I see no way that the damage was done during the shipping process. It appears that the bike was already assembled in the store, then repackaged when it was shipped to me. Except for the box, the packaging / wrap is not the same as what the manufacturer uses. This is what makes me believe the bike was damaged prior to shipping, then sent to me despite the damage.
Again minor, but some of the paint has been scraped off of the black spokes. This may have occurred during shipping. One of the crank shafts appears to have been rubbing against the spokes of the front wheel because of how the bike was packed.
I am happy to keep the bike, especially right now when bikes are hard to get, but I would have appreciated a little head's up that this particular model has some minor cosmetic damage and possibly a small discount that would have also helped me defray some of the shipping cost.
Lots of. Ike shops around but I like the idea that when my bikes in for service it’s always ready before or on time. So appreciate I Martin supporting the AIDS Life Cycle for so any years.
A simple mistake of not changing the pedals to the correct type was irritating to me. That was the initial reason to come in Also I approved a tuneup. They did not notice, or adjust, the not squared off handlebars to the front wheel. Maybe the shop is too busy.
And Michael helped with the pedal issue.
I will return, but hesitant if I have a high end bicycle needing tuneup.
Bought my first road racing bike from Helen Throckmorton at Helen's Cycles in 1960. Bought my first electric mountain bike from Mike at Helen's Cycles this week. Moving to San Diego may have ahd something to do with that 61 year gap in purchases! Quality bikes are scarce currently but what I was searching for was here, so it was well worth the trip. Mike\ was a pleasure to have met and helped me get acquainted with the bike before seeing me off on my excursion back south.
Helen's Cycles was amazing! I was initially going in between 2 bikes, so I bought one, but then shortly after, decided I wanted the other. Greg and their team were super helpful with switching me out to the bike I wanted, no questions asked. Would definitely recommend - their service was great and very helpful.
The best bike shop in LA, best mechanics like Eric and Wilbur, coolest staff led by the best shop management Mike, will never go anywhere else, Monty is a great employee helping me for over 10 years with excellent advice
offers a friendly environment with reasonable prices and fast turn around times
Always very helpful even for the smallest part
Cameron helped me pick the perfect bike and accessories!
Very collaborative, flexible.
Everything was great with my experience within the shop. I just would have liked to have a little more one on one with an associate is all. I could see the shop was very busy, so it's understandable why that didn't happen. Thank you!
The communication loop always seems difficult at Helen's. For instance, I know that you have a computer system, but the person doing the intake for service doesn't use it. They just write the info on a slip of paper. And, they don't ask for the phone number that has been associated with your bike, they ask for your phone number. For example, my husband brought my bike in last month for a basic tune-up and for a new front wheel (because the front wheel had been stolen). We were never given a quote on how much the work would be (or maybe we were given a quote but we are lame and only speak English, and its almost always hard for me to understand the gentleman from service who calls to tell me when my bike will be ready, etc.) and were little surprised to find that it costed over $500. Since the bike only costed $800 when i bought it from your a couple years ago, that seemed like a lot. Partly, I don't think my husband knew that there were multiple levels of tune-up. Then I had to bring it back in last week because my bottom bracket developed a clunk a few weeks after you guys had worked on it. (I get it, sometimes you don't put quite enough torque on something and it needs to be tightened - not a big deal). When I came in, the intake person asked for my phone number so I gave him mine. And, I told him that it had previously been on my husbands number. But, he said, "No, we'll just contact you." So, when I came to pick it up there was a bill to pay. I talked to the manager who figured it out and got rid of the charge. It always seems disjointed like that.
My sense is that you have way more business than you need so you don't actually have to be efficient or client-focused. So, you guys come off as aloof and I feel anxious about going to see you. This is why I was going to Bikerowave pre-COVID...