based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wilbur and the team are awesome!!!! He put in the extra time and helped me successfully make some desired modifications.
Thanks you.
Service was excellent and everyone was very knowledgeable in every aspect of biking including the extras.
Everything.
The salesman was very clear and fast forward. Thanks.
Knowledgeable and friendly staff. No up-sale pressure. Multiple options to choose from. Would definitely recommend Helens to anyone looking for a new bike.
Great service :)
The person who helped us (Last name was True) was so friendly and efficient and also very knowledgeable. I felt very informed with my purchases and would definitely recommend this store to anyone looking for bikes and other features!
Great store with great employees!
Mechanic Wilmer did a great Job!!
The best. Always buy from Helens.
Everything.
I like that you limit the amount of people in the store at one time. It makes me feel safe.
First of all, everyone is very helpful and friendly! And, the store has a lot of awesome bikes and gear!!! I just enjoy the place, tremendously.
Good products, good reputation, helpful sales rep (Seth)
Cameron was very helpful and knowledgeable about various products including bikes and accessories. He also had the kickstand and light set installed on the bike while we were still shopping. I also like the price range on accessories. I picked a $40 light set which was low end but spent $150 on the helmet. Cameron also loaded our new bike into the car all at closing time and I didn’t feel rushed. Thanks!
Bought an item online talked to the online manager over the phone and he sent my stuff out same day.
#1 Service!
Knowledgeable employees.
Thanks
Excellent salesperson — Frank
Terrific bicycle
I have gooo experiences there and then not so good.
The entire MB team was friendly, stepping forward to ask if they can help, knowledgeable & skilled. A special shout-out to Edgar who took a personal interest in modifying & adjusting multiple times my Colnago V1R road bike to allow me to continue to ride it after a cervical fusion surgery. Edgar is my new mechanic! Helen's is my new shop!
Thank you Edgar & the MB team. I'll update you as this new adventure in life proceeds.
The repairs and maintenance were done on time and as promised
always good service... The wait is too long for parts and service etc... but I know it's that way everywhere right now.
Customer since the 90s. Great neighborhood, non-corporate environment staffed by people who know what they're talking about. Wilbur and the other mechanics are THE BEST!
Courteous and knowledgeable staff
Your service guys are the best! Helpful and always eager and willing to solve problems!
My score was only because of store prices, and I don't know many people who are looking for high end bikes. If someone was willing to spend more money on a bike, I would definitely recommend your store.
Friendly staff
Super helpful staff. Great product selection.
Your customer service in general and your attention to addressing your customers’ needs are phenomenal, and very much appreciated. In addition, your team seems to have very good product knowledge and I love that you Carty higher end products! Thank you!
Hi,
I love Helen's cycle and I understand the Covid protocols in place, but I wish they would allow a little more people to go into the shop.