Customer Testimonials
Very friendly and helpful staff.
Decent selection of gear and accessories, great selection of bicycles. Clean store and inventory is displayed well.
All these factors made purchasing my new bike extremely easy and stress free.
I’ve been a customer for over 10 years. I have always been treated with courtesy and attentiveness.
Great staff and super friendly. Thank you! Looking forward to purchase my next bike for my son at the Folsom location!
The service is outstanding
Really like the seat I purchased it is much more comfortable.
Very congenial group of employees. Always attentive and friendly no matter if you are renting a bike or just buying some hydration tablets.
the staff is so helpful and knowledgeable, answered all my questions
Friendliness and bike knowledge of employees
Great service! Andrew went above and beyond to get me the perfect bike. I can’t say thank you enough!
K is very knowledgeable with all the products in the shop. He was friendly and would recommend people to visit the store and talk to him about their bike needs.
Took the time to explain the bike and make recommendations. Love the bike!
This is the second bike we've bought from them. Will was personable and knowledgeable. They didn't have the color we wanted already assembled, but they got it built and ready for pickup within 24 hours.
Cant say enough about folsom bike. Best bike shop in the region!!! It’s all about the team, they are seriously good at what they do. If your a cycling freak like I am you need a team on your side. Reuben Clark
Great service! I was greeted immediately upon walking in and everyone was helpful!
Knowledge and speedy. Great service. Thanks!
Knowledgeable team and laid back 🤙
Great shop, and excellent service. Always take great care of me and my family’s rides.
Once I use it, I'll redo this, but so far it was easy to put together
I was searching for a trunk rack bag. The guy helping me recalled that there was a bag in the back and got it for me. It was just what I needed.
I recently upgraded to the AXS by Sram. Muuqi took the time to answer all of my questions and concerns about this upgrade. I’m extremely happy with my purchase and the service I received from Folsom Bike. Thank you to everyone at Folsom Bike 🤙🏽
Z was very helpful with finding new shoes.
We just purchased our grand-daughter's first bicycle (a pink one of course)! I had come in just to check out the selections and pricing on new bikes for a 4 year old. Will offered very friendly and knowledgeable advice including the recommended size. Since there were no built out pink Trek Precaliber 16" bicycles, Will arranged to have one built so that when I returned to the store the next day with our granddaughter, it was already on the floor for her to try out! (I even received a phone call to let me know when the bicycle had been built). She was quite tentative getting on the bicycle with training wheels but Will allowed her to ride inside their store (with grandfather offering a reassuring hand). She was instantly delighted and the sale was completed with ease! The best part, when we got home with the bike and our granddaughter got to ride it on our street, she gave us big hugs and said "I love it"! We will certainly be coming back to Folsom Bike in El Dorado Hills when she eventually requires a larger bicycle!
Went to both store locations trying to get the right bike. Had a lot of questions and everyone I worked with was knowledgeable and seemed sincerely interested in getting me the right bike. Very good shopping experience.
Knowledgeable, friendly staff
Friendly knowledgeable professionals are there to help you. Whether you need sales or service, these guys know their stuff, walk you through your options, and make recommendations based on your needs. I like spending my money with local businesses, and this is one I’m happy to support.
very good!
From first call to finale purchase they set me at ease with their friendly knowledgeable staff. I’m excited to be doing business with them, and look forward to future tuneups. Also, the delicious free mocha was a nice compliment with my sexy new Trance X. Thank you!!🤙🏼
Sincerely, Ben
The service is great and helpful and cheerful!! I appreciate their knowledge on products etc thank you all
Nancy bruno
I was thrilled when I learned that Folsom Bike carried the bike I was looking for, as I’d been told by my local bike store I had an 18 month wait for bikes due to current supply chain issues.
Before I even drove to the store, I called to ask the weight of the bike I was interested in. They willingly weighed the bike so I hopped in the car the next day and drove two hours to check it out. Once I arrived I was so very impressed with the staff and service. Andrew was amazingly helpful, explaining the features of the bike. The staff put pedals on iso I could test it, setting the suspension to my weight and allowing me to ride in for 15 minutes. Once I decided to buy the Trek Fuel, staff put the new pedals and bottle cage, removed reflectors. They even offered me a helmet for a few hours so I could get a ride in before driving home.
The staff was so very helpful and they even offer a bike adjustment within 30 days of purchase to make sure everything is set up
perfectly. I love my local Trek bike shop but this staff was amazing. I will recommend them for anything outside of my area. Thank you Folsom Bike
There was a nice variety of options for different kinds of riders. The sales person had the knowledge & was able to ask the right questions for us to buy the right type of bike. Both the sales person & the person checking the bike before leaving with it were friendly & patient.