Customer Testimonials
Friendly, knowledgeable service.
The workers at your Willoughby store are always super friendly. It is a joy to go there.
Great customer service , super friendly, and I was in and out.
Thank you
Frank was awesome!
The service was really nice. My bike was broken and a piece was bent and the worker offered to fix it and help me pick out a new bike.
Service was thorough and reasonable price
Their main objective is to find the right bike for you. Not a pressure sales. If you want to try or even retry a bike or bikes they are happy to oblige. What's important is finding the right match for you. They also have a larger selection of bikes than anyone around. A great place for bikes or accessories.
Excellent one on one attention and all questions answered
Evan was wonderful to work with. Extremely helpful and very informative. A truly pleasant experience.
The gentleman that sold my son & I the bike was extremely kind, professional and great!
Customer service excellent. Knowledgeable technicians excellent. Well stocked shop
Mike at Stow was great
Quick, efficient and professional!
I was very pleased that the service technicians were able to complete the replacement of the two tires within hours. The associates were very friendly and very helpful.
Your employees are very kind and helpful and really care about helping
Personal attention.
Tristan is knowledgeable, articulate, patient, and friendly.
He is a great asset to your team.
Lots of bikes, ebikes, racks and accessories to choose from, and good customer service with knowledgeable service technicians.
Very prompt and efficient. Recognized the source of my problem and resolved quickly and I was on my way.
Good customer service
Your employees helped me resolve an issue with my bike yesterday. My issue was addressed promptly with great hands on customer service!
I was happy about how fast my tires came in n how fast they were installed the only downfall was my tires were only deflated half capacity so I could of punched my tubes on my ride but fortunately I find somebody on the trail with a good pump
Really nice staff and very knowledgeable
Skilled staff,great inventory, and bike literacy prevails and equals a pleasurable customer experience
Pat Funk, Cleveland Heights
Staff members are friendly and helpful.
Completed bike repair while we waited. Very nice.
Salespersons are very knowledgeable.
The service you get from Eddy’s is off the charts!! No high pressure sales, service is done on time and they only do what has to be done! Great place.
The staff is very helpful and knowledgeable.
Friendly knowledgeable people wanting to help
The service department is always very thorough in checking our bikes as well as informative making sure we have helpful bike knowledge as well.