Customer Testimonials
Andre in the Stow store has been extremely helpful and great to work with. I have had 3 bikes in for service and he has done a very thorough job developing the list of work and recommending parts. I also just bought a Trek Dual Sport 2 from the Peninsula location and the staff was super nice and helpful.
Great Sales men helped me out with my purchase
Great service by Carter. Thanks!
Absolutely fantastic staff and a great selection of bikes and accessories!! Wouldn't go any place else.
Thanks guys!!
Debbie Doyle
Only local Trek dealer. They’ve promised to call me when my helmet come in - they never call?!
I ordered a mirror from the Trek website. The staff was extremely helpful in making sure it would fit my bike. I will definitely take my business to this store in the future!
Todo
Friendly knowledgeable fast service.
Great staff at the Willoughby store!
Timely service
Gave me a date and kept to it!
I’m only a weekend bike rider. I sit rather erect and stop whenever butt sore. You folks have everything that I’ll ever need.
Everything
Staff were helpful and willing to check out my bike and talk for an extended period of time.
Great service and products as well as convenient location
Had my hard to find product and flavour.
Friendly and helpful when picking up my bike. Went over some basic maintenance details and answered all my questions
Personal service
Treat yourself and by the bike you want. Took me 55years to finally by a QUALITY bike and it is nite and day difference. The old saying goes " Buy good bed and good boots, you will be in one or the other". Elbows ,wrist and one knee are telling me THANK-YOU. Just one gripe, wish they would of threw in a Eddy's bike shop water bottle..
Had service done on an old bike
Friendly and knowledgeable staff. Provide help as soon as you walk through the door like an old time hardware store. They can relate to any kind of rider from novice to expert without judgement.
Same friendly service I became accustomed to with Century Cycle.
Friendly staff, quick servicing and repair.
Everyone I interacted with was very knowledgeable and helpful, and they did a great job with my bike tune-ups!
Tristan was very helpful and guided me to my first pedal assist bike.
Cody was great! Knowledgable, friendly, professional! Answered all our questions about bikes. Set up trial ride for me. I will come back for service and advice. Thank you Cody!
Thomas was our sales person and he was excellent in multiple ways: exceptional knowledge of different bikes and features that meet cyclists needs, salesmanship that was attentive, patience, responsive and informative. We purchased 2 off-road bikes that were great from the getgo.
We’ll be back for a road bike shortly.
Excellent customer service and extremely knowledgeable people!
I like the personal touch - oh I can go to bike shop and make an over the counter purchase only to figure out on my own how to make it work, whereas with Eddies youse guys answer question on how stuff works and will assist on request. Don’t see that kind of service these days
The people working there are the best. The help you with what you need and then beyond. I love my bike!