Customer Testimonials
This isn’t just the best bike shop I’ve ever been in.
It may be the best store I’ve ever been in.
Chris handled all of my needs with sales. And Jackson is the head of the service shop both impeccable service.
Great service
Great customer service
Tristan was great! He was knowledgeable, professional and friendly. The showroom was clean and organized and had a great selection of products.
Service on my bike was done quickly, but also well done. Bike now rides as smooth as new!
Always friendly and helpful!
Friendly, knowledgeable sales staff.
I, unfortunately , left my bike there since June of last year. I am going through a divorce and I completely forgot about the bike.
Your guys were awesome.
As usual, the personnel at Eddie’s treated me with with friendliness and patience. They care for my bike as if it was their own.
Huge variety of inventory from bikes to accessories. Variety of price points. Plenty of help with knowledge and patience. Friendly and helpful servicing.
I service all 4 of my mountain bikes here. The service e team is great.
Tristan and Chris were so great to work with in buying our new bikes. They spent a lot of time with us, shared a lot of knowledge and we never felt pressured to buy. Highly recommend!
The depth of knowledge regarding the staff. They don’t make you feel pressured when purchasing products.
The people working at the Willoughby store. Particularly Steve the mechanic technician. Steve is very thorough and prompt. Steve prepped my bike last year and with the exception of one flat tire I had zero issues with it. My bike has Shimano Di2 and Steve did the original set up a while back.
My adult biking began in about 1977, and now I am 78 years old. Since then, I have touched base with many bike shops on Cleveland's eastside, including several on the westside. My finding is that, hands down, Eddy's on Bishop Road is THE best; I tell everyone I come across, whether new or experienced bikers, this truth. Eddy's on Bishop Road is the bike store you can trust for workmanship, upfront estimates at a fair price, period.
Most things
Friendly and knowledgeable staff. Appreciate the reminder about the free tune up expiration.
Did a great job. Very friendly. Repairs done quickly at a fair cost. Will recommend Eddys Bike Shop to everyone.
Excellent service and support and large supply of equipment to browse from. Very satisfied.
I particularly like the Rocky River location. When I have “bike needs”. They have nice people to work with.
My son Shawn buys his bikes and helmets from Eddie’s and he uses their wonderful service department for tune ups and repairs. Everyone is very professional and kind. Thank you all very much for your service.
I don’t feel like I’m going to be hustled into paying for things I don’t really need, and that you guys will replace what actually needs replacing.
Good, prompt, polite. expert service.
Very helpful and nice !!!!
Great service at a fair price
Your products and services are all excellent as much as I can tell. There's a combination of competent knowledge and skill plus spontaneous and sincere friendliness in an attitude of love of service--all of which make for a wonderful experience each time you step into Eddy's.
Very thorough in letting you know what needs attention!
Friendly personal who are informed
Sales people are helpful. Service is always performed timely and reasonably priced.
Everything!