Customer Testimonials
Excellent service department. JB rocks !
Staff is always friendly. Service has been very efficient & informative.
Very friendly employees with a high level of customer experience and expertise. I recommend them to everybody I know that needs bikes, accessories, and service.
Very friendly staff and they really take the time to walk thru any questions or concerns you may have. The service turn around was very fast and good work.
Service department is very knowledgeable and responsive. Particularly off-season when their backlog is low.
Salesman, I think Mac, was freaking awesome. Super knowledgeable and patient with me and my wofe and 3 kids under 4. Would highly recommend for anyone. Great atmosphere in the shop. Had a blast with staff and other customers while my kids biked all over the shop.
Yes
Friendly, knowledgeable staff.
Had to use a few steps to enter in back, but they were wide, and the handrail was strong!
You'll see me again for service!
Very knowledgeable, helpful in finding exactly what I was looking for. Staff was great. Ordered my part and received it in a reasonable time. Would highly recommend them for anything bicycle related
Friendly staff that are also knowledgeable.
The group was so helpful on our last visit. They did the work quickly and we took the bike with us when we left. We will be back for their winter bike checkup.
I purchased my e-bike at Eddy’s and it’s worked out perfectly. We’ve purchased other bikes from you in the past and are always happy with our service experiences. Keep up the good work!
Friendly, knowledgeable, extremely helpful and reasonably priced.
Very professional and extremely friendly!
Very efficient and thorough and actually diagnosed the problem. Perfect.
The free clinics are invaluable.
Staff was extremely helpful and friendly. The bike was ready in one day. They helped me get it in and out of the car.
I do like your products of the service is always good.
I think with new products when somebody purchases a brand new bike or 800 $900 or more you should give some kind of a one year warranty on all repairs at least that much. There seems to be no warranty and I don’t know why that is but thanks. Keep up the good work love the products the location and the service.
very friendly staff and knowledgeable
⭐⭐⭐⭐⭐
Outstanding Service from Start to Finish!
I brought my recently purchased, pre-owned bike to Eddy’s Bike Shop with an issue that needed diagnosing, and I couldn’t be happier with the experience!
From the beginning, the staff was incredibly knowledgeable, courteous, and professional. They took the time to listen, understand my needs, and make thoughtful recommendations that were genuinely suited to me and my riding goals.
Not only did they diagnose and repair the problem, but they also helped me with a proper bike fit, new pedals, and getting everything set up so I could confidently hit the trails. They even gave my bike a beautiful cleaning! It looked absolutely fantastic when I picked it up!
What impressed me most was the genuine care and personal attention I received. Even though I hadn’t purchased my bike from them, they treated me and my concerns with such kindness, patience, and professionalism. I never felt rushed, and I truly appreciated their guidance and expertise.
They’ve certainly earned my trust and my future business. I’m so grateful for the wonderful experience and excited to get out and ride!
Thank you, Eddy’s Bike Shop! You’ve gained a loyal customer!
Eddy's is terrific. Joe was personable, professional, helpful, responsible and responsive. My chain dislodged from the drive train on my Trek Verve 3 E-bike (purchased from Eddy's last Spring, 2025) while on a 40 mile ride on Thursday last. It was the first failure of any kind in two years of riding now just miles shy of 4,200 miles (two seasons). Joe determined the possible cause, outlined some options and advised thar the repair might take, depending on parts availability, 7-10 days. That was Thursday. On Friday, the next day, Eddy's texted reporting my bike was ready. Fixed and serviced in just over 24 hours! Super service for sure. Not what I expected or should expect. But thankful none the less.
I've purchased four bikes from Eddy's over the last 40 plus years (three for me and one for my wife). I've always been pleased with the sales associates, the service personnel, the cleanliness of the store (Bishop Road in Willoughby Hills) and the selection of bikes and accessories.
I'm 84 years old and, while I'm not a betting man, I'd guess that my Trek Verve 3 E-bike is the last bike that I'll buy because I expect this Trek bike to last me at least four or five years. In short, the Trek bike will likely outlast my body.
Thank you Eddy's!!
Their service dept is awesome. They fixed my brakes quickly. And they’re all so nice. I love my new lock. Thank you and I’ll always shop here.
Very good and professional.
An excellent experience all around
Excellent service department ! JB rocks !
Giant Bike, Rool!
Jake in service at Montrose location very knowledgeable and spot on for product issues.
I had product concerns that he addressed and corrected, and explained the product designs so I could understand,
Great customer representative
Thanks for the bike sale 8 months ago, and thanks for the great 1st. service visit.
Products and services are excellent.
Doug Foley. Very knowledgeable and best bike mechanic I've ever worked with
Great quality products and staff is very helpful and friendly.
My husband and I both in our 70's ride E-Assist Bikes. We have purchased our bikes from Eddy's a number of years ago and continue to bring them in for service after we put miles on them. When we get them back it is like getting a new bike all over again. We appreciate the service and friendly atmosphere of the store.