Customer Testimonials
Staff is very helpful and friendly
Frank was very informative and had a lot of patience with us
Great customer service
Very Good
GREAT, PERSONALIZED SERVICE! AND COMPLETED ON TIME.
Responsive and helpful. Purchased a bike for my son but kick stand was said to be installed upon pick up. Found out they don’t come with one. Came to eddies due to previous experience with a friend of mines purchase to see if they had a possible fit. They did and got it installed in minutes.
was greeted at the door as soon as I entered the store. I wanted a helmet for my grandson. they pointed me in the right direction. Someone met me by the helmets and fitted him with the correct size .
The staff was very helpful & informative.
The product is very good. A lot of variety. The service is amazing. Small town vibes in a very not small store. Always greeted by some no matter if they’re with a customer or not. Just a really good business.
The bike service department is much of the same. I am particular about my bike and they accommodate that with understanding and support. I know people that travel from other parts of Northeast Ohio to come to the shop. Highly recommended bike shop!
The associate we worked with was very great with children and had great suggestions for successful new bike riding. Took his time and helped explain all our options. We had a great experience.
Staff was exceptional!
I was really impressed with the young man that waited on me. I forgot his name, but he was around 30 with long hair. He was very patient while providing options for both my new helmet and rear view mirror. I used to go to other bike shops, but based on my recent experience, I will stick with your Rocky River shop.
Lastly, I was very happy that during my transaction, the machine did not ask me for a tip. I'm not a tightwad by any stretch, but when I was at another bike shop in Lakewood, the tip selection was an option. It mildly put me off that any bike shop would ask for that.
Anyway, I will send others your way! Thanks! ✌🏼
Quick and easy. Bikes arrived on time.
I brought my bike in for a check-up (included in the original purchase) that I bought last spring, though service is very busy I was promised priority service and quick turnaround, which I really appreciated the loyalty that demonstrated.
The lead mechanic the person I worked with was great
Quality products, knowledgeable, people
Brandon and Joe were very helpful in getting a rack and bottle cage for my son's new bike!
Very nice people that work in their store, fast service and they stand behind their product.
Great people to work with....
I purchased a professionally assembled bike with professional service and every question I had was answered. Alec was a consument professional through out my experience. I couldn't be happier with the bike I purchased. I have done business with the Massolin location in the past with the same positive experience. I will always recommend Eddys Bike Shop to everyone I run across looking for a new Quality bicycle. Thanks again fellas for an excellent experience!
Professional customer service
The people that work in the service department are awesome! Very helpful, courteous, and knowledgeable.
I try to deal with Chris, pretty sure he is a manager. I have delta with him in person and over the phone he always is eager to help and I'm thankful because I live 85 miles away.
I love the bicycles that are available at reasonable prices along with the insanely amazing customer service provided by the staff.
You get asked if you need. Help
Fixed the issue
The staff were knowledgeable and friendly, fixed my bike quickly and for a very reasonable price. Also helped me load my bike and adjust my bike rack, much appreciated!
Great staff, products and services.
Friendly and competent.
You guys are friendly and always easy to work with,