Customer Testimonials
The knowledge of everyone there and the interest in giving me exactly what I wanted.
Very knowledgeable and helpful staff!
Great service. They seem to do a good job of hiring honest people. They are not pushy when you walk in. If they don't have an item, they will check online for you. (I tend to shop when they are not too busy.) They all seem to love cycling! Just nice, knowledgeable people!
very helpful. We needed parts for a bike we donated to a special needs man
Great service. Easy to work.
Chris was very knowledgeable and patient and got me hooked up with the perfect e-bike for me. He was able to tell just what size frame and seat height I needed to feel really comfortable on the bike. I would definitely recommend Eddy’s!
I don’t know anything about bikes. It’s really nice having a place you can walk into and have knowledgeable staff help you with everything. Excellent customer service!
The prices are fair and not inflated. If you don't have an item, you simply order it, saving me shipping and handling!
Every time I have come in, your sales people are super friendly and very patient. They take real time going over things, teaching, demonstrating and smiling. I never feel like I am bothering anyone, they actually make me feel comfortable asking 'dumb' questions!
As a novice cyclist, I find all of this very valuable, and I am glad I have found my bike shop.
Quality product always available. Excellent and knowledgeable staff always ready and willing to help
The man that helped me try on spin shoes was very patient and helpful. I appreciated it!
Friendly staff, very knowledgeable and helpful.
Speed and accuracy of my service.
Brand (trek) I wanted and helpful staff
You had what I was looking for at a reasonable price and staff that was willing to help
Helpfull sales people
great help in choosing bikes for my sons.
Steve was great! Very knowledgeable about Ebikes. Very relaxed no pressure sale. Made for a great experience. I plan on buying an Evil’s for my spouse and I for buy it from Eddys without doubt!
Always friendly and helpful!
Great service- above and beyond!!
Store is great and is nicely laid out. Staff was really nice and helpful as well.
Eddies is our go to bike shop in Cleveland. We get wonderful service from Brandon and the others who work in Willoughby.
Very respectful and give you your space when you want to just look and when you want to know about something they have very good information about the products
Friendly helpful staff and great products
Extremely helpful staff when buying my first road bike. Able to answer my questions and to offer knowledgeable opinions.
They did a great job with my issue.
My salesperson was very helpful and demonstrated a lot of expertise in helping me choose the correct bike to suite my needs.
The folks always greet you when you enter. The folks at the service counter let you know step by step what they are going to do with repairs and charges. They were patient with someone who may not have described the problem with perfect clarity and who doesn't actually know how to characterize all the bicycle parts.
Selection with knowledgeable and helpful staff.
Best service available. Quality brands and parts. Employees are experts in the field of cycling. Knowledgeable staff. Situations regarding repair work is effortless. The best in-and-out service around. Most of all, they listen when you talk... Thank you always.
R.K.Last name removed
Huge selection, great advice.