Customer Testimonials
Friendly service and a great bike!
Great products, so so service. It seems that the Associates aren’t taught the basics of approaching a customer and quickly learning the reason why they’re at the store. Knowing a few basics would cut down time spent with a customer and increase the average $$$ per customer visits.
We were glad to find a very nice bike for our daughter at a good price. More than we would spend on a bike from big box stores but far greater quality. This bike can last her through college easily. Very friendly sales staff.
Eddy's is great. The service department is knowledgeable and fast. Highly recommend!
I've been going to Eddy's for years. The staff is always friendly and knowledgeable
Speed and efficiency in completing repair
Awesome experience, from first call to riding. I can’t imagine how any bike shop is better than this.
Very helpful online and when I came to pick up at the Willoughby store. Love the bike so far too!
Great customer service
I went to Eddy's Bike shop to look at the the current selection of Gravel/Road bikes. After evaluating the available bikes, I chose the Checkpoint ALR4. Working with John, he explained the features of this 2021 model. Very pleased with the overall purchase. Including the accessories that I was looking for.
Tom was wonderful in explaining the different helmets to me on my visit on June 28th. I was planning on getting the cheapest option for myself since I thought was much better than the what I currently had as the "Walmart special." However, after his educational and non-pushy explanation, ended up gladly buying 3 $100 helmets (wife, daughter, and myself) along with a few other things, totaling about $470. Very happy Tom assisted me and I will be back in the future to request him. Very nice, genuine person. Thank you, Name removed
Very helpful to someone who knows nothing about the products needed. I really appreciate that!
The staff are all very helpful and give great advice about buying bikes. They focus on the customer’s needs when suggesting a bike to purchase.
It was the tale of two cities.
I went to your store in Montrose where I was told the two bikes I was interested in would not be available until the end of the year.
So my wife started searching and found stock in the Stow store according to Trek's website, so we drove over and sure enough, both bikes were in stock.
If it wasn't for my wife, there wouldn't have been a sale!
I did like the store and the employees who were very knowledgeable. My bike had to be put together and I received a call the next day it was ready.
So I give Stow a 10 and Montrose a 1 but instead of giving an overall 5, I gave a 10 so to not penalize the Stow store.
Fair pricing of service work. Skilled service providers
Very nice to deal with1
The store clerk was very helpful expediting assembly of two bikes I ordered online
Everything
Had a good overall experience. My son wanted a bike and you were only ones to have anything.sales lady (sorry forgot her name ) was very helpful and took the time to check multiple bikes for my son . They checked the bike out before we left the store to make sure everything was good and as soon as we got home bike was put to the test, was being used almost non stop . Again thanks for the dood experience
Your variety of stuff you carry and the knowledgeable staff
This is now my second bike I bought at your Stow location. Both times the sales people have been knowledgeable and very helpful.
I have been very pleased with the buying process and appreciate the time taken to make sure I was happy with my purchase. Especially now when you guys are extremely busy and everyone is buying bike.
Keep up the good work!
The staff is extremely knowledgeable and courteous. The selection is amazing!
Great customer service and very friendly!!
Accurate, they explain everything. Great service.
my order was processed quickly and accurately
Great Bicycles! Excellent Service!
Great products and awesome service, even during a pandemic with a bike shortage. A well deserved shout out to Jesse H. for helping me select the bike, source it from another Eddy's location, and help me pick out the right accessories. The bike was setup, accessories attached, and ready to go when I went to pick it up. Top notch service with my bike, and my daughters earlier this year. With a family of 5, you will see quite a bit of business from me over the years.
Fast friendly service. Great bikes. Knowledgeable staff. Best bike shop in town
Eddy's did a terrific job explaining what they would do (along with sensible safety precautions due to COVID-19), estimating well, and getting the work done in a timely fashion. And the work was excellent! My older bike is like new. I highly recommend Eddy's Bike Shop.
Great staff, very helpful