Customer Testimonials
Great service/sales.. answered all my questions, and great suggestive sell on another bike that I shouldn't buy. N+1 is a serious problem.
But seriously, great knowledgeable staff, thank you!
We had great service from Andy. Very pleasant and helpful. Fit my bike, offered advice and was so helpful with my old bike accessories. Helped transfer offered great customer service. That’s why I’ll be back!
Name removed
This is my second Trek bike purchase from Eddy's Bike Shop. They were able to get the model and color I wanted and I'm very pleased with their service.
We had a great experience at the Willoughby Hills location! Mike was extremely friendly, knowledgeable and patient. I appreciate all the time that he spent with me considering the investment that I made. I would definitely recommend your shop to anyone who asked and I’m sure I will be a repeat customer!
Great service, very helpful and fair priced. Brought my bike in to be reconditioned. Bike was done when they said and I got it back in like new condition. Very happy.
They have so many parts to choose from. And the staff seem like they know everything about all of them.
Zac is the greatest ❤️
Good service
5/5 recommend, just do a little research parts if you can first. I had gone in to fix my bmx, service was super quick. I got a very quick inspection(not guaranteed, if they are busy). They recommended all the parts I'd need, I chose what I wanted to purchase and I was in and out within minutes. I will add on that there was a few problems when I went in to pick up my bike. I picked up my bike, test rode it outside, and heard a clicking noise, took it back. I had them check it out, and they kept it overnight. The next day, they told me they thought they fixed it; therefore they kept it another night. Once I came in again they found out it was just my chain that was the problem. The chain i had asked for was not compatible with my bike. So it was not their fault, we got it replaced with a different chain and worked amazing. Thanks Eddy's!
Thanks
All the sales personnel we worked with in looking at road vs. gravel bikes were great! Knowledgeable and full of positive input for my type of riding. Great visit!
Great service
Ron was so helpful and kind. We were clueless about what we were looking for, and he helped us find a bicycle within our price range and with all the features we needed. Plus, the bicycle with all the added accessories we purchased installed was ready to pick up within two hours. Overall so thrilled with our experience and we will be lifelong customers.
You seem to have a well stocked store
The quality, honesty and knowledge of the service i received. This was my first time but I'm sure it won't be my last. Thank you
Mechanic explained everything and was completely confident of his ability’s. Also cognizant of my time.
Knowledgeable sales staff that takes the time to answer your questions.
Helpful staff
The staff was very friendly & courteous. They were helpful & informative.
I purchased two bikes for my wife and I at Eddy's Willoughby Hills. Great purchase. Great customer service! Thank you Mike!
Both of the people we dealt with were kind and helpful. The gentleman made adjustments to my bicycle that will make it more comfortable for me to ride. I appreciate that they didn't focus on trying to sell me a new bicycle.
The customer service is excellent.
Very good selection from various vendors. Excellent service by trained technicians. Would highly recommend Eddy 's for a bike purchase.
They got us in right away and wrote up a quick fair quote for services. We even got the bike back earlier than expected. Everything was great and everyone there was super helpful.
I liked the selection available at the store so I could try the products and our sales person was very helpful.
Very helpful and knowledgeable employees
Friendly customer service n great products.
Always have what I need in stock and people that know what they are taking about!
My wife and I decided to start riding bikes for low impact exercise. We both have not ridden since our late teen's, and are now in our early 60's. See the problem? Bikes have changed some what, have gotten more costly, and many more choices than Schwinn, Huffy, and Royce Union. Looked at used. That didn't make sense. Checked out a few other bicycle shops. They were nice and polite but a couple seemed like we were going to have to pry info from them. Went to Eddie's, met Tom Cartwright, he spent some time understanding our wants and needs. Showed us a few Trek bikes. Then showed us a few Treks that were on sale with a manufacture promotion. We were pleasantly surprised at how much bike we could get for our money. Picked colors, done deal. Everyone we had contact with was very accommodating. Tom used no pressure, laid out the quality, showed us the sale price, the quality, we saw the value was there, very satisfied.
Thanks!
First name removed & Elisa
Best. Bike. Shop. Ever. (Other than maybe the one I used to love in Denver when I was a kid. LOL)