Customer Testimonials
Service department was very courteous, professional, and fixed my tire quickly and effectively. The price was good as well. I'll be happy to come back again whenever I need to do so.
I was well satisfied with the way the sale person handled every thing.
Great selection of bikes and employees are very helpful.
The service team delivered on my special tire order...well done Zach and team.
Very nice and knowledgeable sales associate!
Great service and selection. Professional and helpful advice on selecting the right bike for you.
Friendly and knowledgeable staff.
Service department is awesome. I have brought my bikes in for service at least twice and each time I got great service and repair for a great reasonable price. It waited in the sore both times and was out of the store in less than 30 minutes. Can not be happier.
Friendly and professional service with high quality bikes and accessories
Good inventory, knowledgeable and friendly staff!
Informative and professional service crew. Inherited a road bike not knowing much about the sport. Staff at the Willoughby Hils location educated me and got the bike back to me.
Prompt professional service. Awesome selection of new bikes too
I was looking for the very-hard-to-find KickR Core trainer. After emailing several area bike shops, I was directed to contact Chris at Eddy's in Stow. He was great to work with. Chris confirmed that the trainer was in stock and available and quickly helped me get a deposit set up on it so it would be there when I drove up later that morning to finish the purchase. Eddy's is about an hour from my house but of the seven bike shops I contacted, they were the only one that had a KickR available. The store was really nice, I wish it was closer.
I came in to make a pretty hefty ($1k+) purchase on a Wahoo trainer. The staff was responsive throughout the entire process, answered all of my questions, and kept me updated on the product shipment/ETA (it even came EARLIER than expected). I'm so impressed by the selection they have in-store and the quality of service provided!
The sales staff was very helpful and presented themselves with NO Pressure to make a decision. Additionally, they have answered the phone when i have had follow up questions after the sale. LLOYD
Spoke with Jimmy on the phone last Sunday regarding wahoo fitness trainer
He answered all my questions completely
I also diversified my questions over to cross-bikes and gravel bikes. He answered those questions completely as well.
When I picked up the wahoo unit several days later, I spoke with Chris (had manager button), he, as well, answered many questions I had on cross and gravel bikes.
Very fluent experience.
Thanks
Great service and excellent products!
Didn't have to wait to get a tire changed.
High quality goods, knowledgeable staff.
Friendly, qualified, bike is very good
Well stocked with accessories. Understanding staff. Quality products
No pressure sales and great support and service!!
Professional, knowledgeable staff, best bike and accessory selection of any bike shop in the area. Been around for a long time so I feel secure that they will be there in case of bike issues.
Excellent customer service experience and quality bikes. Great repair services.
Knowledge based. I know I pay more buying here but I also feel as though I can trust what I'm being told.
Great selection and awesome customer service. Christian was very thorough and patient while I was very indecisive. I was able to get the bike I wanted. I will highly recommend this shop to friends and family.
Professional staff. Answered all my questions. My bike worked great after tune-up.
I love the customer service that I received from Brandon. I always ask for him because he knows what he is doing and doesn't just try to sell me anything and cares about what I am looking for when I buy a bike etc.
I tried ordering a trek bike from other places and they said they didn’t have it in stock and wouldn’t probably have them available again till the end of next summer. I called Eddy’s and they had one for me in just a couple weeks. It actually came in over a week before they said it would. When I went to pick it up they showed great, friendly, and just amazing customer service even when it was close to time for them to close. Their show room was pretty amazing and very clean. I would highly recommend Eddy’s.
Staff was friendly & knowledgeable!