Customer Testimonials
Josh in service at the Willoughby Hills branch was great at understanding my problem on my Trek carbon road bike and explaining the repairs!
Excellent Service provided. Friendly staff
Patient staff and thorough
I needed new bike tires and the staff at Eddy's was very helpful in making the selection. As such, I bought two tires and they installed them while I waited. They made sure I had coffee and a seat while I waited. I'll definitely return in the spring and ask them to tune up my bike, or whenever I have a need for work on my bike.
Always helpful, listens to my needs and makes informed suggestions. Large selections of items for my cycling needs
Knowledgeable staff is always able to help.
We are just leisure bike riders & don't know much about bikes. Sales person was patient with us and very knowledgeable about the products. Purchased a bike seat and rack. Did not feel rushed to make decision. Also the bike tech helped answer questions and options to try about the gears on bike that were not working correctly. Everyone is store was extremely friendly & wonderful to deal with. All were also very knowledgeable (I know I said that already, but worth mentioning again!)
Very friendly
I had a few issues with the bike that I had and after my service guy (Jackson) looked into it he suggested making a warranty claim. And after he did that Specialzed agreed to replace the bike. Jackson really went to bat for me and he and Eddy’s are a first class organization. Thanks to Jackson and Eddy’s. They also took care of me even though I bought the bike from another dealer who had given up his franchise. Thank You again
Did not try to oversell there services. Told me what I needed and that was it.
Great service.
Friendly & knowledgable staff, reasonable prices!
Thanks!
Very personalized service and willingness to truly help.
Eddy's has what I need to bike in in the park in the dark- in any weather!
Huge selection of bikes, and related accessories. The bike mechanics also seem knowledgeable, and very capable at bike repairs, tune-ups, etc.
Service was fantastic!!!
knowledgeable
Courtesy, speed, accuracy and knowledge regarding the repairs!
Nice selection of bikes and knowledgeable staff
All the employees were helpful finding the best fitting bikes for our skill level and type of riding we would be doing. They asked questions, listened to our answers and provided professional advice. They also made sure we were informed about local places to ride.
John helped me with my many questions and made my buying experience excellent !!! I’ve bought from Eddys before and have always had great service.
Very professional and informative about all repairs.
Very friendly team at the Fairlawn location. Great selection- but even better service.
The service people know how to fix problems.
Service was GREAT!
High quality of work, professionalism, completed before promised date,resonable prices.
The staff is always friendly and welcoming.
Sales person was excellent. He did not rush us or act like a know it all. He was very knowledgeable in every area. He took the time to explain and cover all areas. Store was so clean and professional.
I really appreciate the education I get when I buy my Bike parts!
Everyone is very helpful and willing to answer questions. All products in the store are good quality and reasonably priced! Thank you!!!