based on 2359 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledge, friendly service without pressure or attempts to upsell made the shopping experience a delight.
Quick and reliable
Steve was extremely helpful in getting me the right part and helping me understand concepts with the tandem's timing belt. Great service!
very helpful and knowledgeable
Good service!
Becky, at your Redwood City location, was an excellent sales person; knowledgeable, upbeat, responsive, and straightforward. She made this big ticket item purchase easy and quick. I have already recommended Chain Reaction to two people and thanked Gary for recommending it to me.
Knowledgeable and friendly staff
Helpful owner and staff, who are knowledgeable about the products carried.
The bike I bought from you almost three years ago is just excellent.
You supported me along with a change for the stem, and you always give me preferential attention whenever I show up in the shop to service the bike.
Best bike shop ever! Everyone if friendly and knowledgeable. Always like coming in.
very helpful even though a small problem!
Love the customer service, the family atmosphere, the willingness to drop what they're doing to tackle your bike issue. Great people, great store, great service.
Very easy to pickup and order parts!
Steve and his staff provided awesome service in helping me buy my new Mt. Bike.
First name removed
The person behind the counter stepped out immediately to help me. My problem was resolved in less than 15 minutes.
CR has a wide variety of great products and their helpful staff can recommend what will work best for you.
Helpful and knowledgeable staff. I visited to pick up a new jersey. The selection was somewhat limited.
Customer service was amazing
Highly experienced and knowledgeable staff. Amongst the best and largest assortment of Trek bikes, both road and Mtn. Plus a broad range of accessories.
Knowledgeable and helpful staff (Becky)!
Friendly service and very knowledgeable!
Everyone was so helpful and friendly explaining everything and getting my new bike all setup :)
the best ,always!
Friendly service, very knowledgeable staff
Friendly and helpful
The people who work there know the products you have . You carry quality bikes
Very friendly, professional staff.
Really helpful, honest advice. Very good service. Good prices.
Every one is amazing...friendly and capable.
The staff are top blotch experts and they listened to my needs. I loved the bike selection process to get me a bike I love! Service and taking time when you roll into the store 5 star smiles all around!