Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2023 — Rated 10 out of 10 by H.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

very helpful even though a small problem!

Report a concern   August 12, 2023 — Rated 10 out of 10 by Matt Mcwright Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Love the customer service, the family atmosphere, the willingness to drop what they're doing to tackle your bike issue. Great people, great store, great service.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Alan Lee Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very easy to pickup and order parts!

Report a concern   August 10, 2023 — Rated 10 out of 10 by D.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Steve and his staff provided awesome service in helping me buy my new Mt. Bike.

First name removed

Report a concern   August 10, 2023 — Rated 10 out of 10 by Carol Cross Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The person behind the counter stepped out immediately to help me. My problem was resolved in less than 15 minutes.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Tom Greene Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

CR has a wide variety of great products and their helpful staff can recommend what will work best for you.

Report a concern   August 6, 2023 — Rated 8 out of 10 by M.G. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Helpful and knowledgeable staff. I visited to pick up a new jersey. The selection was somewhat limited.

Report a concern   August 6, 2023 — Rated 10 out of 10 by Sachin Irukula Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer service was amazing

Report a concern   August 4, 2023 — Rated 10 out of 10 by J.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Highly experienced and knowledgeable staff. Amongst the best and largest assortment of Trek bikes, both road and Mtn. Plus a broad range of accessories.

Report a concern   August 4, 2023 — Rated 10 out of 10 by Dennis Woodside Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and helpful staff (Becky)!

Report a concern   July 30, 2023 — Rated 10 out of 10 by Ron Talain Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service and very knowledgeable!

Report a concern   July 30, 2023 — Rated 10 out of 10 by Jason Zaman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone was so helpful and friendly explaining everything and getting my new bike all setup :)

Report a concern   July 30, 2023 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

the best ,always!

Report a concern   July 30, 2023 — Rated 10 out of 10 by J.L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service, very knowledgeable staff

Report a concern   July 23, 2023 — Rated 10 out of 10 by F.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful

Report a concern   July 23, 2023 — Rated 10 out of 10 by M.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The people who work there know the products you have . You carry quality bikes

Report a concern   July 23, 2023 — Rated 10 out of 10 by T.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly, professional staff.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Deborah Ellis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Really helpful, honest advice. Very good service. Good prices.

Report a concern   July 19, 2023 — Rated 10 out of 10 by Philip Abrams Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Every one is amazing...friendly and capable.

Report a concern   July 19, 2023 — Rated 10 out of 10 by M.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

over the top customer service...

Report a concern   July 19, 2023 — Rated 10 out of 10 by Linnet Kwok Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly, always helpful. Once you walk in, there is always someone to greet you.

Report a concern   July 19, 2023 — Rated 10 out of 10 by Maura Sincoff Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is hands down the best place to purchase a bike. The staff is knowledgeable without being pushy. I was heartbroken when I thought they closed (from other location,) Keep Redwood City small businesses alive!

Report a concern   July 15, 2023 — Rated 10 out of 10 by T.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service

Report a concern   July 15, 2023 — Rated 10 out of 10 by G.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The store is well stocked and you always have the parts I need. This makes it easy to support local businesses rather than purchasing online.

Report a concern   July 13, 2023 — Rated 10 out of 10 by Louis Schueller Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service, the staff has unparalleled knowledge, a great buying experience.

Report a concern   July 9, 2023 — Rated 10 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Local family owned
Quality products
Reasonable price

Report a concern   July 9, 2023 — Rated 4 out of 10 by S.O. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

I went in for the first time Saturday July 8, 2023 to see if I could put air into my daughters bike. River offered to help me and then my friend came in and helped him to with the air compressor. River noticed and told him employees were the only ones who could use it ~ meanwhile he took his eyes off what he was doing and the front tire tube was getting too much air in it. He said it could be fixed and $28.00 later I picked up the bike. I kind of wondered why I had to pay for the incident since River handled it.
My daughter went for a ride that day and the last time she rode it was last summer. The ride was fine. Everyone was very nice, but I wasn’t sure whose responsibility it was to pay for it. Maybe someone could call me to explain ~ I would appreciate it.
Thank you for your survey!
🚲
Name removed
Phone number removed
San Bruno CA

Report a concern   July 9, 2023 — Rated 10 out of 10 by Alejandro Arguello Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service from Steve!
Great knowledge and very pleasant!

Report a concern   July 9, 2023 — Rated 10 out of 10 by D.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Female friendly service- many bike shops are not.

Report a concern   July 8, 2023 — Rated 10 out of 10 by B.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great service, local company, knowledgeable staff, good selection


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