based on 2798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the team members of this bike shop provide excellent customer service. I highly recommend their services.
Your folks were friendly and helpful and did exactly what I needed done for my bike. Great service and great customer service.
Thanks!
The very personal and professional help everyone at Chain Reaction gives to customers.
I recommend Chain Reaction to everyone. Their service is superb, and they're incredibly knowledgable.
Friendly Efficient’s service. Family run operation
Outstanding customer service
Great service, a knowledgable and friendly staff with no pressure support.
Straightforward with customers and very knowledgeable about bikes
Service team was very helpful and knowledgeable.
Everyone at Chain Reaction is very friendly and knowledgeable; they are willing to go the extra mile in order to help their customers. A great example of this is the following; I lost the charger for my E-bike and the owner (Mike) let me borrow a charger while I waited for a new one that they ordered for me. That kind of customer friendly service is rare and greatly appreciated!
Friendly, helpful staff.
It’s good service and good work
You know what you’re doing, are very knowledgeable and stand behind your products after the sale.
Kevin was awesome to guide, help and set up my commuter bike.
The staff is very helpful, knowledgable and friendly! The go over the top to provide good service. They never make me feel rushed when making a decision.
Knowledgeable and friendly service. Don't overcharge you for unnecessary repairs.
excellent service and support
Friendly, honest and quality service!
The people always the people.
Well, I haven't ridden my new e-bike yet...but I'm sure it will be great, and I love the family-run business and how everyone knows me in there and takes care of me and my bike(s). Thanks, Becky, Mike, and Kevin!
-Lisa
Super friendly and knowledgeable. Walked in to ask a bunch of questions and ended up buying a new bike.
Mike in the repair dept is very thorough and easy to discuss repair options.
Excellent professional and prompt service!
Very knowledgable staff. All the basic products. Opinions on others.
Friendly, knowledgeable, extremely helpful
Great inventory and prices
The staff is very knowledgeable and helpful
I would like chain reaction to put tires and tunes on elliptigo bike
Everyone at this shop is super friendly, helpful and knowledgeable. They also were able to answer all my questions (and I had a lot) to help me order the perfect bike for me. They have a big inventory as well with all kinds of bikes including many high end bikes. I highly recommend Chain Reaction Bicycles in Redwood City!!
The employees at Chain Reaction Bicycles have slways been friendly and knowledgeable. I’ve been a loyal customer for more than 25 years.
Michael Li
High quality professional work, delivering when promised, pleasant to deal with.