Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 11, 2023 — Rated 10 out of 10 by S.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great shop and people. Excellent product knowledge

Report a concern   October 11, 2023 — Rated 10 out of 10 by R.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff is friendly and knowledgeable. Always listening and making suggestions to your needs.

Report a concern   October 11, 2023 — Rated 10 out of 10 by Mike Mcdonell Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Superior responsiveness and creative approach to challenging problems with our bikes. Never stops until issues solved.

Report a concern   October 9, 2023 — Rated 10 out of 10 by B.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and his family/team are always ready to answer questions and make recommendations without the pushy sales pitch I find at other bike shops. They also have a great selection of bikes.

Report a concern   October 7, 2023 — Rated 10 out of 10 by J.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

1) Everyone is incredibly helpful, knowledgeable, and friendly
2) The team goes out of their way to go above and beyond for customer service

Report a concern   October 7, 2023 — Rated 9 out of 10 by L.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service!

Report a concern   October 6, 2023 — Rated 10 out of 10 by Lisa Burque Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They take the time to know their customers and go above and beyond to ensure our safety and enjoyment. Mike is always willing to do quick inspections on my bike if I’m concerned about anything (eg. Brake pads). Becky is amazingly knowledgeable and can answer any question about our bikes. Kevin is willing to help with whatever we need. Every employee is customer focused and provides exceptional customer service.

Report a concern   October 6, 2023 — Rated 10 out of 10 by R.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer Service is always great! Plus a great selection of products.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Brian Cole Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable service and prompt attention to issues with my bike.

Report a concern   October 4, 2023 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly staff...all "the good stuff" for cycling

Report a concern   October 4, 2023 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

love the service

Report a concern   October 2, 2023 — Rated 9 out of 10 by S.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and helpful staff

Report a concern   September 30, 2023 — Rated 10 out of 10 by Bill Sherwin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The owner of the story is the single most service oriented person I have ever known in any industry. The staff is friendly and helpful and knowledgeable. They have great turnaround times and are very customer focused. I will not buy a bicycle anywhere else ever again.

Report a concern   September 28, 2023 — Rated 10 out of 10 by Fredy Cerritos Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I took my bike for brake replaced and intek you fix it

Report a concern   September 25, 2023 — Rated 10 out of 10 by M.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and knowledgeable staff. The people I bought my first bike from in 1993, are still there.

Report a concern   September 21, 2023 — Rated 10 out of 10 by J.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable, helpful, friendly. Found a great product for me and did great work.

Report a concern   September 21, 2023 — Rated 10 out of 10 by James Burque Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always attentive, courteous, and informative!

Report a concern   September 21, 2023 — Rated 10 out of 10 by P.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Top of the line products & excellent customer service

Report a concern   September 20, 2023 — Rated 10 out of 10 by D.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and efficient

Report a concern   September 20, 2023 — Rated 10 out of 10 by M.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I've been taking my bike to Chain Reaction Bicycles for several years, and I consistently get the BEST customer service. They are kind, thoughtful, and generous with their time and guidance. They make me feel like a valued customer.

Report a concern   September 20, 2023 — Rated 10 out of 10 by J.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Top products, friendly efficient service

Report a concern   September 17, 2023 — Rated 10 out of 10 by K.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Your salespeople are so incredibly helpful, kind, and friendly. We love coming to Chain Reaction and buy all our bikes and get all our service from them.

Report a concern   September 17, 2023 — Rated 8 out of 10 by J.K. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Timely Notify customer if bike is not ready for pickup on committed to date.

Report a concern   September 17, 2023 — Rated 10 out of 10 by B.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The team is always helpful. Best shop in the area.

Report a concern   September 16, 2023 — Rated 10 out of 10 by Michael Perkins Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fast Service, Experienced Staff, Explains everything so that you know what is wrong and the time frame for fixing the Problem or Problems.

Report a concern   September 15, 2023 — Rated 10 out of 10 by T.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

super friendly staff and they know bicycles! Great source for service parts and tools.

Report a concern   September 14, 2023 — Rated 0 out of 10 by A.L. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

I brought my son's bike in to be serviced and paid $300 and had to wait several days for it to be fixed. The team at chain reaction was friendly and I also ordered a new bike for over 1k, which also took several days to come.
When I came to pick up my bike the next day my son took it to school and almost got in a terrible accident. His bike was NOT ok. We took it back (huge hassle) and the team there said that they replaced the chain but didn't replace the cog the chain connects to. They explained that when one breaks down you have to fix the other. THEN WHY DIDN'T you do that in the first place?? On top of that they now charged me over $50 for the new service, and my kid has no bike to school as neither the new bike or the old bike are fixed.

TERRIBLE EXPERIENCE and I'll tell all my friends to avoid this shop in the future.

Report a concern   September 9, 2023 — Rated 10 out of 10 by Cesar Ajuria Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service with a local flair. No fuzz service always trying do what’s best for the customer. It’s my go to bike shop.

Report a concern   September 9, 2023 — Rated 10 out of 10 by J.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It was helpful for the store rep to more fully explain what I was purchasing.

Report a concern   September 9, 2023 — Rated 10 out of 10 by Chris Boyle Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Large inventory of various cycling products along with their bicycles
Exceptional customer service and advice. Friendly and helpful staff.
Shop creates a comfortable shopping environment for its customers.
Conveniently located on El Camino in Redwood City.


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