based on 2555 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing bad to say. Everybody in the shop is friendly, knows there stuff, and willing to go the extra mile.
The other day I had a question about the setup on my bike and one of the guys put my bike on the stand, did a whole systems check on the drive train. Must have taken 10-15 minutes or so. He tweeked a few things while explaining what he was doing. I left the shop with my bike that was in better condition than when I arrived. The kicker was that he didn't charge me for the work even though I offered! you dont see that very often. I would have given a score of 11 if it was available.
Thanks everybody!
Family run, straight forward explanations, friendly service, likable people.
Excellent, personalized treatment from Kevin. Very knowledgeable and clearly loves bikes. Also very patient with my wife's questions and issues raised. Very happy to have made a major purchase here.
Good product selection with best in class service
Since I commute on my bike I like that they take appointments for bike service and the turnover time is very quick. The technician was helpful, answering my questions and explaining the service needs.
Expert mechanics with many years of experience and a joy of cycling itself. Always willing to share tips and advice and bike knowledge.
Helpful courteous staff. Willing to work on the model of bike I showed up with and very knowledgeable when asked about some of the new products and advancements.
Homey, personal attention, lack of snootiness
Like TREK bikes
Great selection of accessories , staff is knowledgeable about the products
Chain Reaction is family run and they are very knowledgeable and friendly. Great customer service. Great repair service. Highly recommended!
Excellent products (TREK), and fabulous customer service !!!
The bike repair folks were very fast: over-delivering on my bike repair.
Thanks so much!
Mike and the family run and the service
Thanks for the personal service setting up my bike computer.
Name removed
Service
Great service, patience, took the time to inspect my bike, and the tune-up was done earlier than expected.
Product knowledge and communication
Service is always professional and best I have ever been involved with in my 40 years of bicycle riding.
Great bike shop.
Big inventory, staff expertise, and willingness to special order items are excellent reasons to shop Chain Reaction. Plus Trek bikes are great.
I like you folks and you’ve helped me get things I need when others couldn’t or wouldn’t. It’s also a cool rarity that you’re a multi-generation family business. Trouble is there’s also a peculiar “crankiness” or distance in the customer experience that I’ve gotten used to over the years, but that can be off-putting. When I refer friends to your shop, I feel like it’s necessary to warn them about this.
Maybe try walking into an Apple Store and thinking about the experience. It’s inviting, friendly, exciting even. Then, imagine you’re a new customer at your own store — is it inviting, friendly, and exciting? In my view, the design of the interaction between customer and merchandise or customer and staff is substantially different. This is not about white walls and slick tables; rather it’s about feeling welcome to engage with the people and things that are there.
Loved the tune up. Rode my bike up Old La Honda and down 84 today. Brilliant service.
It’s a real personal feel at your store that I don’t feel at other stores. That’s why I’ll go the extra miles to bring my bike over when needed or get new bike things.
Very good service.
Large stock bicycles and parts.
Friendly and helpful service, knowledgeable staff, local family- owned business. CR have, on several occasions, helped me out with weird bike issues which took their time with no evident sales benefit to them. A great community bike store.
Great service -
Generally a nice group of staff.
However, one staff member, Kevin J. was super helpful and extremely knowledgeable in helping me to make the right decision when buying my 1st road bike.
Kevin took over an hour to help get me fitted on two different types of Trek road bikes (Emonda & Damone) and with Chain Reaction, I was able to also take the bike for a 4mi. road demo.
Afterwards, Kevin continued to help me make tweaks and even swapped out the stem (no charge).
Great price.
I had my eye on a SL5 Damone and CR had the best price (14%) off and in stock.
With Kevin’s exceptional customer service and a great price, I ended up buying it right then a there that day.
Your customer service was excellent. I felt prioritized and understood what I was paying for and why. The team had multiple opportunities to upsell me for services I didn't need but provided honest answers on what was needed and what could be done later. I will be coming back for any maintenance related to my Trek bike.
Becky and team: thanks so much for your assistance in arranging the gift card for Name removed who is an avid cyclist and customer of Chain Reaction Bicycles. We are sure he will be very pleased with the card.
Madelyn
Agilent Technolgies
Always incredibly responsive and helpful when servicing my bike and educating me on issues releated to bikes or new bike purchases.
Very friendly, super helpful and knowledgeable!