based on 2798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are the best team in town! Great equipment, great repair turnaround, great service. We just have to stay fit to keep up with your offerings!! Brad & Helen Miller
Customer service and accommodating.
Friendly service.
Becky and the team were awesome! She took the time to listen to my needs, answer all of my questions, set up a bike to my liking for a test ride and made it awesome post purchase. They made sure I knew what was on sale too.
Trustworthy and honest feedback for a vintage mountain bike that was refurbished back to top performance.
Friendly, knowledgeable and very helpful to their customers.
They are very professional in both sales and service.
They love making suggestions or workarounds to help save the customer money and informing you on the products they sell.
They are cost-conscience, value driven and ask the right questions to achieve what you want to buy or get serviced.
Family-owned business where everyone works well together, shares humor and stories with their customers and makes the customers feel appreciated. They all have great personalities.
Store is nicely set up with zones for sales, service and with plenty of room to browse.
You had the bikes I wanted and Steve was really helpful all through the process. I also really appreciated that folks masked when sick to keep their customers safe.
Great customer service and advice when selecting a new helmet.
Best bike shop around! Friendly, helpful, excellent, family owned service.
You're reliable!
Your products are top notch, and your customer service is even better.
Rebecca has always been helpful with her knowledge, but her personality shines through and makes the experience in the store greater.
Great customer service from Steve and great products!
Excellent Service every time, I would never go to another bike shop.
Great bikes, terrific advice, family business, very friendly, committed to making things right for you. Wouldn't go anywhere else.
The best Customer service.
Mike, Steve, and family have provided the best customer service and joy since my first bicycle purchase, a1988 Trek 1500, purchased in 1989.
In 1991 when the OCLV carbon frames came out, Mike ordered for me and himself the Trek 5500. It remains my favorite bike.
Thirty-six years later, the service remains excellent.
Tom Ockenden
Excellent service and compleation ahead of time
Every time I have been to Chain Reaction in the past - I feel like I am family. The entire team looks out for my needs in assessing my bike & always try to get me back on the road ASAP. Just yesterday I stopped by because Mike had previously examined my chain & determined that it had about 500 miles left before replacing it. While the chain was being replaced- the mechanic also observed my rear shifter was dangerously close to failure & so replaced that as well. In and out in under 30 minutes! Amazing !! 🤩
I recently purchased a bike computer and sensor from Chain Reaction in Redwood City. I biked over and they installed the items in less than 10 minutes for no additional fee and explained how to use it.
The people who work at Chain Reaction really knows their products and are always helpful when I have questions.
Great friendly competent service!
Staff really takes care of you and your bicycle!
Friendly folks, always looking to help.
The staff was extremely helpful and knowledgeable. I think they really went above and beyond on r expectations. We were able to pick up a great quality bike that I believe will serve us well.
Great service from honest shop.
The staff at Chain Reaction is incredibly knowledgable. When I bring my bike in for service, they to a thorough inspection to determine exactly what is needed and no more.
Extremely professional and experienced with friendly staff and great mechanics,
Never any pressure to purchase unneeded items or upgrade to a new bicycle
Great service!
Good advice from experts who know the product and customers.
Service is completed on time (or often early), and my bike always looks and performs as new!
Premier service as always. Thats why I keep coming back for the last 33 years.