based on 2554 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service.
Family operation.They are all in it together. You can drop in with a problem and they stop
what they are doing to help you.Good service with a smile.
Thanks Chain Reaction.
Valerie Jones
The service is great
The person who helped me was very knowledgeable and friendly, got me everything I needed, and made sure everything he was doing for me would work. I cannot recommend Chain Reaction enough.
I had a great experience at Chain Reaction and purchased a Trek Allant+ 8S e-bike. Kevin was an excellent consultant, super knowledgeable and easy to work with. I am stoked with the whole experience of choosing and getting kitted out with my new bike. I highly recommend the shop.
Top of the line products and outstanding customer service. I highly recommend chain reaction bicycles.
We got very good advice for a bicycle for my 14-yo son with regard to size and style given his interests, which include general use, trails, and jumps. They had the 2023 model available within a week in his chosen color and for a good price. One small adjustment of the seat post on picking it up, and he was good to go!
I Like to say that they shared with a disabled person and or handicapped because they should give us entitlements due to my mental health condition and biking generally and they have a lot of construction indoors and outdoors and I appreciate the opportunity as well and the help to be a successful person in the society with good intentions so that’s what I like about the massive potential and 2100 records
The staff is responsive, kind and very knowledgable. They're always willing to help.
I liked how you fit me in even though I didn’t have an appointment. I also feel connected by the family vibe.
just good honest folks. Thank you.
Great service, knowledge of products and customer needs
Friendly atmosphere and positive attitude
Excellent service, friendly, experienced staff. Great products!
Thank you for fixing my bike, very professional
Friendly, knowledgeable, and helpful team with great service in the past and new items we needed.
Excellent service and quality of bicycles, very good prices, buy again at this place
The service and advice is excellent
Friendly staff, eager to help!
knowledgeable, reliable, trustworthy
I enjoyed talking to the very knowledgeable staff and learning about the bikes on the floor.
I like this store because they carry Trek Replacement Parts and other quality products.
If they don't have it they can order for you.
If you need your bike repaired they have an in store mechanic. Quality work and Repair.
This is a family owned business and they do a great job. Very nice staff.
Thank you for all your help 5 Stars
Honest and high quality service at reasonable prices.
Customer Service, it is great, excellent products, highest quality bicycles
This is the third bike I have purchased and I always go back for the great service and sincere support and advice to improve my ride and over all cycling experience. I highly recommend Becky and her dad to assess your needs and get you the best set up.
Even though it's a busy season for them, I had a flat tire that needed to be replaced immediately and they did this for me. Dropped it off and picked up the new one the next day. I'm also bringing my bike in for a tune up.
Friendly and helpful staff
Chain Reaction provides outstanding bike maintenance services. They are incredibly knowledgable, explain the necessary repairs credibly and deliver on their promises.
Great service and reasonable prices
Thank you Kevin for the cassette install on the Taxc trailer. Excellent and fast service.