Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2024 — Rated 10 out of 10 by Janet Chiu Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin is extremely helpful and knowledgeable. He is also very patient with us explaining everything. Very happy with the bike we bought for our 12 yrs old son.

Report a concern   December 31, 2023 — Rated 10 out of 10 by Jeffrey Norton Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Conscientious, high quality, friendly, excellent service with very high quality Trek bicycles

Report a concern   December 31, 2023 — Rated 10 out of 10 by D.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service, and great people that work at Chain Reaction. Quick turnaround on my bike repair.

Report a concern   December 31, 2023 — Rated 10 out of 10 by H.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly, super helpful and knowledgeable!

Report a concern   December 30, 2023 — Rated 10 out of 10 by D.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Nothing bad to say. Everybody in the shop is friendly, knows there stuff, and willing to go the extra mile.
The other day I had a question about the setup on my bike and one of the guys put my bike on the stand, did a whole systems check on the drive train. Must have taken 10-15 minutes or so. He tweeked a few things while explaining what he was doing. I left the shop with my bike that was in better condition than when I arrived. The kicker was that he didn't charge me for the work even though I offered! you dont see that very often. I would have given a score of 11 if it was available.
Thanks everybody!

Report a concern   December 29, 2023 — Rated 10 out of 10 by E.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family run, straight forward explanations, friendly service, likable people.

Report a concern   December 29, 2023 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent, personalized treatment from Kevin. Very knowledgeable and clearly loves bikes. Also very patient with my wife's questions and issues raised. Very happy to have made a major purchase here.

Report a concern   December 29, 2023 — Rated 10 out of 10 by T.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good product selection with best in class service

Report a concern   December 29, 2023 — Rated 10 out of 10 by Sally Rayn Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Since I commute on my bike I like that they take appointments for bike service and the turnover time is very quick. The technician was helpful, answering my questions and explaining the service needs.

Report a concern   December 29, 2023 — Rated 10 out of 10 by S.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Expert mechanics with many years of experience and a joy of cycling itself. Always willing to share tips and advice and bike knowledge.

Report a concern   December 29, 2023 — Rated 10 out of 10 by Michael Kales Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Helpful courteous staff. Willing to work on the model of bike I showed up with and very knowledgeable when asked about some of the new products and advancements.

Report a concern   December 18, 2023 — Rated 9 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Homey, personal attention, lack of snootiness

Report a concern   December 17, 2023 — Rated 10 out of 10 by Richard Moraida Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Like TREK bikes

Report a concern   December 15, 2023 — Rated 10 out of 10 by Ted Schulze Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great selection of accessories , staff is knowledgeable about the products

Report a concern   December 11, 2023 — Rated 10 out of 10 by T.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is family run and they are very knowledgeable and friendly. Great customer service. Great repair service. Highly recommended!

Report a concern   December 9, 2023 — Rated 10 out of 10 by Paul Sieber Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent products (TREK), and fabulous customer service !!!

Report a concern   December 7, 2023 — Rated 10 out of 10 by C.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The bike repair folks were very fast: over-delivering on my bike repair.

Thanks so much!

Report a concern   December 7, 2023 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and the family run and the service

Report a concern   December 7, 2023 — Rated 9 out of 10 by D.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thanks for the personal service setting up my bike computer.
Name removed

Report a concern   December 7, 2023 — Rated 10 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service

Report a concern   December 3, 2023 — Rated 10 out of 10 by Linnet Kwok Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, patience, took the time to inspect my bike, and the tune-up was done earlier than expected.

Report a concern   December 3, 2023 — Rated 10 out of 10 by R.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Product knowledge and communication

Report a concern   December 2, 2023 — Rated 10 out of 10 by Joe Keegan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service is always professional and best I have ever been involved with in my 40 years of bicycle riding.

Report a concern   December 2, 2023 — Rated 10 out of 10 by R.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great bike shop.

Report a concern   December 2, 2023 — Rated 8 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Big inventory, staff expertise, and willingness to special order items are excellent reasons to shop Chain Reaction. Plus Trek bikes are great.

I like you folks and you’ve helped me get things I need when others couldn’t or wouldn’t. It’s also a cool rarity that you’re a multi-generation family business. Trouble is there’s also a peculiar “crankiness” or distance in the customer experience that I’ve gotten used to over the years, but that can be off-putting. When I refer friends to your shop, I feel like it’s necessary to warn them about this.

Maybe try walking into an Apple Store and thinking about the experience. It’s inviting, friendly, exciting even. Then, imagine you’re a new customer at your own store — is it inviting, friendly, and exciting? In my view, the design of the interaction between customer and merchandise or customer and staff is substantially different. This is not about white walls and slick tables; rather it’s about feeling welcome to engage with the people and things that are there.

Report a concern   November 28, 2023 — Rated 10 out of 10 by Devon Koch Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Loved the tune up. Rode my bike up Old La Honda and down 84 today. Brilliant service.

Report a concern   November 28, 2023 — Rated 10 out of 10 by B.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It’s a real personal feel at your store that I don’t feel at other stores. That’s why I’ll go the extra miles to bring my bike over when needed or get new bike things.

Report a concern   November 28, 2023 — Rated 9 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very good service.
Large stock bicycles and parts.

Report a concern   November 24, 2023 — Rated 10 out of 10 by Rachael Hawtin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful service, knowledgeable staff, local family- owned business. CR have, on several occasions, helped me out with weird bike issues which took their time with no evident sales benefit to them. A great community bike store.

Report a concern   November 23, 2023 — Rated 10 out of 10 by K.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service -
Generally a nice group of staff.

However, one staff member, Kevin J. was super helpful and extremely knowledgeable in helping me to make the right decision when buying my 1st road bike.

Kevin took over an hour to help get me fitted on two different types of Trek road bikes (Emonda & Damone) and with Chain Reaction, I was able to also take the bike for a 4mi. road demo.

Afterwards, Kevin continued to help me make tweaks and even swapped out the stem (no charge).

Great price.
I had my eye on a SL5 Damone and CR had the best price (14%) off and in stock.

With Kevin’s exceptional customer service and a great price, I ended up buying it right then a there that day.


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