based on 2818 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service and support from Chain Reaction is amazing. Anytime I have an issue with my bicycle, they're the first place I turn to. They also have other items that are useful for me and my family. A great family run business.
Knowledgeable and quick service!
Love the family business model and that you know me and my bike and are invested in keeping everything working and happy.
Great products
Fantastic service
Knowledgeable staff
Service and personal touch
Good product and the people that work there are friendly and helpful
Service was timely, reasonably priced and well done. Work was completed ahead of schedule. Staff is professional and friendly.
Very friendly and very professional personnel at this bike shop.
If you’re looking to purchase a bike I highly recommend them. 👍🏻🚴🏻♂️
Easy simple process buying my bicycle. Could have been happier
Your very kind I like doing business with you thankyou very much bye 👋
Staff were friendly and knowledgeable. They helped me figure out the price and what equipment was involved in switching my mountain bike from tubeless tires to tires-with-tubes, which is what I wanted to do, for maintenance reasons. They worked quickly, and got my tires swapped the same day that I came in-- just a few hours later.
Always friendly and helpful to resolve all issues and concerns.
Identified the various problems & fixed them at a reasonable cost
Good selection, excellent staff.
Excellent service and skill for our bikes.
Great service. Great choice of parts and supplies. Excellent workmanship on bike repair.
I have purchased 2 Bikes from Chain Reaction in Redwood City and they are a great go to LBS (Local Bike Shop). Mike, Steve, Becky and Kevin are all wonderful and knowledgeable people who I enjoy getting to know better with every visit. Thank you for always willing to help me out.
Becky helped me find new tires that lived up to my expectations. She also installed new grips in less than a couple of minutes. The products that Chain Reaction sells and the services they provide are unmatched. I feel very grateful that they are located where they are.
The staff truly care about providing a fare and accurate service
knowledgeable people who care about bikes and know their products well, and know what people need and want in bicycles.
QualityTrek bikes foryourspecificneeds, courteous and a knowledgeable staff, repairs in-house.
Chain Reaction is a family owned and run business; they are friendly, knowledgeable, and helpful. They are my 'go to place' for my cycling needs. I have purchased nine bikes from them through the years. I highly recommend them.
Lewis Hughes
Brought my bike in for miner adjustment thinking I was going to have to leave it overnight! Wrong Mike had me out there in 25 minutes, excellent customer service.
The personalized care and attention to detail were fantastic! I am so happy with the service I received and the bike I bought!
August 2 - picked up a new bike. Becky was helpful explaining differences between the new bike and my past bikes. August 11 -brought the bike in with a rear tire leak around the valve stem. Becky worked on it for a few minutes but decided let the shop take care of it. August 12 - picked up bike, tire seems to hold air fine.
Great bikes and great service
Great selection, helpful staff
skilled and great service and recommendations.
They carry good quality products
Also I’m very happy with the repair work
This is an excellent bike shop
5 Stars ✨
Very friendly. Very helpful.