based on 2798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service, great follow up. They ordered and held product for me with excellent communication.
You had the part I ordered in stock.
Pickup was simple...
Chain reaction, Redwood City, is always a pleasure to visit; whether for a flat tire to to purchase. a new bike. They read you with respect and are knowledgeable in all aspects of bicycles.
I do all my bike shopping there.
Service is great. It’s so helpful when easy repairs to get people back on the road are prioritized over longer repairs. Thanks for the great service!!
Always friendly and helpful, especially when have something strange (this time, building my newest bike).
The customer service was exceptional. I’ve never bought a new bike before and was clueless about what I needed. I never got the gentlemen’s name but he walked me through what bike was best suited for me and why. He asked questions on what I would use it for and showed me the Trek FX2 which is great! He then tailored specs to my height and taught me how to remove the front wheel and use the piece between the brake so it won’t lock.
staff was helpful. They did a great job with my bike tune up.
Karen and the family were all super nice and helpful - and made our experience very positive.
Thank you all very much!
First name removed & Dianne
Scott was amazing at helping me select the right bike. Very knowledgeable and helpful. Appreciate his help.
Friendly and honest service
Great service!!!
Great bike!!!
I couldn’t be happier!
Excellent customer service
I always get prompt, A-1 service at Chain Reaction. They are the best!
Helpful staff and good range of options for bikes
A family-owned business for more than 4 decades. The entire staff is committed to the highest quality service. There is no 'hard sell' pressure as they want everyone to make informed purchase decisions and they do an excellent job of thoroughly explaining products and repair options. They faithfully stand behind their products and services and manage any issues to the customer's satisfaction.
The staff are a bunch of truly honest, capable, friendly folks.
Associated took the time to listen to us and provided quick service. He listened to our questions and provided relevant answers.
It took a couple weeks to get the repair work I wanted done
Really appreciate the friendly, knowledgeable, and prompt service. Highly recommend.
Friendly, efficient, knowledgable service and reliable products
I have purchased several bicycles from Chain Reaction over the last 20 years. The staff is deeply knowledgeable, friendly and service-oriented. For this most recent interaction, I needed a tune up of a bike and they did it fast and expertly. It is nothing but a pleasure to support a family-owned bike shop that is serving the community for such a long time. And the store is filled with goodies!
Chain reaction is wonderful - I trust you 100% with our bikes.
I walked in with a flat tire because there was a leak by the valve. Because I had purchased it less than a year ago from you, you said there would be no problem for you to get reimbursed from Trek. You immediately were able to put in a new innertube, pumped up the tire and off I was within 30 minutes. I was so impressed with your fast service. You are a great bike store.
Great customer service.
I like the kidness of the staff and their honesty about prices.
I am new in the bike world, and going there just motivated me more to keep rolling in my bike
Super friendly and knowledgeable staff! My bike was making a racket so I took it in. After a quick diagnostic, they gave me a reasonable quote for repairs. The work was done on time and now it rides like a dream!
I've known this shop for decades and they've never disappointed me.
Friendly and professional service!
Great, personal service and attention to detail. Very pleased and felt like I am a valued customer.
Always great team, very knowledgeable and helpful!
Friendly and professional