based on 2554 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
FAMILY SERVICE OFF THE CHARTS
The employees were super helpful and kind, they accommodated my dog, and recommended me a great bike and accessories. The bike was ready much quicker than I thought, too!
Good products and excellent services.
Follow up on new purchases.
Friendly competent repairs, on time. Great sales guidance, I've bought 3 bikes here with great aftercare. I am grateful for my proximity and more than my 20 yr association..
Super friendly and responsive. I got a recommendation on a new tire, I probably would have left the shop empty handed but the shop person was very knowledgeable and recommended a good alternative to my favorite tire.
My favorite bike shop - family owned, customer focused, true experts in products and services, and always great to work with. I've been their customer for over ten years.
Service is excellent. Personnel are very helpful. I've been going to Chain Reaction for all my biking needs for more than 30 years.
The team is great and the work is always on time and well done.
Every time I visit the shop the staff is very helpful and knowledgeable. This has been my go-to bike shop for over 20 years now.
The service is personal and very friendly. I’ll be using Chain Reaction in the future.
The knowledgeable staff and excellent range of bicycles to purchase.
Good communication, excellent Customer Service
Great service…friendly and helpful. Good products with employees that understand the product and experience.
I have been doing business with Chain Reaction since I moved to the peninsula in 2010. The owner’s commitment to Customer Service is beyond compare. The staff is friendly and the prices are reasonable. They always explain any work that needs to be done ahead of time and they are very thorough in their analysis of what my bicycle might need. Whenever possible I give my business to this fine store.
Good old-fashioned quality service!
Staff members are kind and helpful to customers. They helped me to take my decision on the bike I bought.
Incredible service
Excellent customer service, easy to understand and staff are very helpful when installing the smallest items on bikes. Highly recommend!
Mike and Steve's assistance in helping repair my SIDI shoes and replace my SPEEDPLAY cleats was excellent. Mike even checked me with my repaired shoes the testing stand. The clip in and out with the repairs was smooth, easy, and wonderful. Thank you Mike and Steve!
Family atmosphere. Knowledgable and helpful people. Always leave with a smile on my face.
You always provide such excellent customer service!
Friendly, helpful, effective.
Helpful staff, always have what I need
Great products, great people running the shop.
Excellent
Great costumer service.
Customer service was great, efficient and fast.
Always great service.
Chain Reaction Bikes has the most knowledgeable people and the best selection of products. I’ve been a customer for decades and always find the parts I need and the best advice there.